Forum Replies Created

Viewing 30 posts - 8,401 through 8,430 (of 31,382 total)
1 2 3 … 280 281 282 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 09:49

    Hello,

    We don’t recommend to reupload just few files, but to update the whole theme.
    And we don’t suggest to edit original theme files. Please create child theme and move your changes there.
    After that create site back up and update the theme (or you may reupload the file vc.php in wp-content/themes/woopress/framework directory).

    Thank you.
    Regards,
    Eva Kemp.

    #101010 Copied In reply to: Single image with visual composer don't work
    Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 09:46

    Hello,

    I’ve changed sizes for slider in the slider settings.

    Unfortunately you have to reupload images with similar dimensions.

    Please take our apologies but there is no possibility to add the 5th photo to the thumbnails gallery.

    Regards,
    Eva Kemp.

    #101009 Copied In reply to: 3 issues
    Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 08:50

    Hello,

    As I see you haven’t updated the theme yet.
    Please update it to 3.3 version.
    Create a back up before update.

    Regards,
    Eva Kemp.

    #101003 Copied In reply to: Product display photo and zooming not working properly
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 21:38

    Hello,

    As I see you’ve added this code in custom.css file in the child theme:

    del .amount, .old-price {
  color: #090909;
  display: none;
  font-size: 16px;
  margin-right: 10px;
}

    Delete this line display: none; and check prices again.

    Regards,
    Eva Kemp.

    #100964 Copied In reply to: Sale Price missing strikethrough
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 21:30

    Hello,

    I’ve imported the page. It’s called “Front Page” in Pages section of wp-admin panel.
    You’ll see that products aren’t shown because you don’t have any. Create products in wp-admin panel > Products section.
    Also Newsletter form can be set with MailChimp plugin. I’ve installed it, you just need to configure it for your needs.

    Regards,
    Eva Kemp.

    #100963 Copied In reply to: How to install Home Page 1 demo content
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:50

    Hello,

    Please take our apologies but additional customization is beyond our basic support scope.
    We don’t provide support for custom modifications made by clients.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #100957 Copied In reply to: Admin page layout option in custom post type
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:46

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #100954 Copied In reply to: How do I get the Animals Default theme?
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:45

    Hello,

    Yes, your further conversation will be continued via emails.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #100953 Copied In reply to: Updated plugins and footer changes links?
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:43

    Hello,

    I’ve installed the theme.
    Please check your site now.

    Regards,
    Eva Kemp.

    #100952 Copied In reply to: Cant install theme
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:32

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #100951 Copied In reply to: Sale Price missing strikethrough
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:23

    Hello,

    Do you want to install home page of E-Commerce template or Corporate template?
    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #100948 Copied In reply to: How to install Home Page 1 demo content
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:19

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #100947 Copied In reply to: 2.9.2 Update
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:46

    Hello,

    Could you please show a screenshot what you want to achieve?

    Thank you.

    Regards,
    Eva Kemp.

    #100939 Copied In reply to: Admin page layout option in custom post type
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:43

    Hello,

    You can install needed template in Theme Options > Import/Export.

    Regards,
    Eva Kemp.

    #100938 Copied In reply to: How do I get the Animals Default theme?
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:41

    Hello,

    Please continue conversation with Olga via email to avoid confusion and misunderstanding.

    Thank you.

    Regards,
    Eva Kemp.

    #100937 Copied In reply to: Updated plugins and footer changes links?
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:04

    Hello,

    The credentials are incorrect.
    Are there any specific settings for FTP client?

    Regards,
    Eva Kemp.

    #100924 Copied In reply to: Product page image gallery
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:02

    Hello,

    You’re welcome.

    Have a great day too!

    Regards,
    Eva Kemp.

    #100922 Copied In reply to: Contact information not transferring over
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:01

    Hello,

    The code should be placed in wp-config.php file in the root of your site via FTP.

    Regards,
    Eva Kemp.

    #100921 Copied In reply to: Connection Lost notice when editing pages
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:59

    Hello,

    Please disable all 3rd-party plugins and check images after that.

    Thank you.

    Regards,
    Eva Kemp.

    #100919 Copied In reply to: problems with images
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:46

    Hello,

    Please provide us with wp-admin access to the development site to be able to check the issue.
    We can’t tell you the reason of the problem just looking at the site.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #100913 Copied In reply to: "Woocommerce Recent Products" element not showing translation of product
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:43

    Hello,

    Have you modified original theme files?
    As I see theme version isn’t visible for parent theme in Appearance > Themes. So I guess you edited theme files.
    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #100912 Copied In reply to: Product page image gallery
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #100909 Copied In reply to: Setup Demo pages for Blog & Posts
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:32

    Hello,

    Unfortunately there is no such possibility. Also you won’t lose your translation after theme update because your .po/.mo files has specific names that aren’t stored in our theme, you created them yourself, so you shouldn’t worry about it.

    But don’t forget to create back up before each update (theme or plugin).

    Regards,
    Eva Kemp.

    #100906 Copied In reply to: Footer Changes on Shop Page
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:29

    Hello,

    Please provide us with correct FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    #100901 Copied In reply to: WPML not registering the theme strings after update. Royal domain (obsolete)
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #100892 Copied In reply to: Problems with the visualization of the mobile Mega Menu
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:41

    Hello,

    You’re welcome.

    Let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    #100891 Copied In reply to: self-hosted video
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #100880 Copied In reply to: Product images on shop page
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:08

    Hello,

    As you can see there is an error that video can’t be loaded:
    http://storage3.static.itmages.com/i/15/1123/h_1448291000_7628299_00928a6de8.png

    The same issue persists with default WordPress theme too, activate Twenty Fifteen theme and check.

    You may try to use some plugin to achieve what your want.

    Regards,
    Eva Kemp.

    #100879 Copied In reply to: self-hosted video
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:00

    Hello,

    We replied to you in the other topic where you also asked this question:
    https://www.8theme.com/topic/alt-tags-not-showing-up-in-source-code/page/2/

    We’re very sorry for a long delay.
    Unfortunately the lightbox that we use http://dimsemenov.com/plugins/magnific-popup/ doesn’t have feature to display image name.
    You may try to customize it yourself if you have necessary knowledge and refer to their documentation http://dimsemenov.com/plugins/magnific-popup/documentation.html .

    We’re sorry, but by default there is no such feature.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #100877 Copied In reply to: Lightbox Image Description
    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 15:56

    Hello,

    Please add this code in custom.css file:

    .hide-image {
    height: 300px;
}

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    #100876 Copied In reply to: Product images on shop page
  • 1 2 3 … 280 281 282 … 1,045 1,046 1,047
    Viewing 8,430 results - 8,401 through 8,430 (of 31,382 total)
Viewing 30 posts - 8,401 through 8,430 (of 31,382 total)
1 2 3 … 280 281 282 … 1,045 1,046 1,047

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