Forum Replies Created

Viewing 30 posts - 8,401 through 8,430 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 09:49

    Hello,

    We don’t recommend to reupload just few files, but to update the whole theme.
    And we don’t suggest to edit original theme files. Please create child theme and move your changes there.
    After that create site back up and update the theme (or you may reupload the file vc.php in wp-content/themes/woopress/framework directory).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 09:46

    Hello,

    I’ve changed sizes for slider in the slider settings.

    Unfortunately you have to reupload images with similar dimensions.

    Please take our apologies but there is no possibility to add the 5th photo to the thumbnails gallery.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 24, 2015 at 08:50

    Hello,

    As I see you haven’t updated the theme yet.
    Please update it to 3.3 version.
    Create a back up before update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 21:38

    Hello,

    As I see you’ve added this code in custom.css file in the child theme:

    del .amount, .old-price {
      color: #090909;
      display: none;
      font-size: 16px;
      margin-right: 10px;
    }

    Delete this line display: none; and check prices again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 21:30

    Hello,

    I’ve imported the page. It’s called “Front Page” in Pages section of wp-admin panel.
    You’ll see that products aren’t shown because you don’t have any. Create products in wp-admin panel > Products section.
    Also Newsletter form can be set with MailChimp plugin. I’ve installed it, you just need to configure it for your needs.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:50

    Hello,

    Please take our apologies but additional customization is beyond our basic support scope.
    We don’t provide support for custom modifications made by clients.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:46

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:45

    Hello,

    Yes, your further conversation will be continued via emails.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:43

    Hello,

    I’ve installed the theme.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:32

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:23

    Hello,

    Do you want to install home page of E-Commerce template or Corporate template?
    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 20:19

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:46

    Hello,

    Could you please show a screenshot what you want to achieve?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:43

    Hello,

    You can install needed template in Theme Options > Import/Export.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 19:41

    Hello,

    Please continue conversation with Olga via email to avoid confusion and misunderstanding.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:04

    Hello,

    The credentials are incorrect.
    Are there any specific settings for FTP client?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:02

    Hello,

    You’re welcome.

    Have a great day too!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 18:01

    Hello,

    The code should be placed in wp-config.php file in the root of your site via FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:59

    Hello,

    Please disable all 3rd-party plugins and check images after that.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:46

    Hello,

    Please provide us with wp-admin access to the development site to be able to check the issue.
    We can’t tell you the reason of the problem just looking at the site.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:43

    Hello,

    Have you modified original theme files?
    As I see theme version isn’t visible for parent theme in Appearance > Themes. So I guess you edited theme files.
    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:32

    Hello,

    Unfortunately there is no such possibility. Also you won’t lose your translation after theme update because your .po/.mo files has specific names that aren’t stored in our theme, you created them yourself, so you shouldn’t worry about it.

    But don’t forget to create back up before each update (theme or plugin).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 17:29

    Hello,

    Please provide us with correct FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:41

    Hello,

    You’re welcome.

    Let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:08

    Hello,

    As you can see there is an error that video can’t be loaded:
    http://storage3.static.itmages.com/i/15/1123/h_1448291000_7628299_00928a6de8.png

    The same issue persists with default WordPress theme too, activate Twenty Fifteen theme and check.

    You may try to use some plugin to achieve what your want.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 16:00

    Hello,

    We replied to you in the other topic where you also asked this question:
    https://www.8theme.com/topic/alt-tags-not-showing-up-in-source-code/page/2/

    We’re very sorry for a long delay.
    Unfortunately the lightbox that we use http://dimsemenov.com/plugins/magnific-popup/ doesn’t have feature to display image name.
    You may try to customize it yourself if you have necessary knowledge and refer to their documentation http://dimsemenov.com/plugins/magnific-popup/documentation.html .

    We’re sorry, but by default there is no such feature.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 23, 2015 at 15:56

    Hello,

    Please add this code in custom.css file:

    .hide-image {
        height: 300px;
    }

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 8,401 through 8,430 (of 31,382 total)
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