Forum Replies Created

Viewing 30 posts - 8,311 through 8,340 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 13:20

    Hello,

    The issue has been fixed.
    Please check the page now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 13:14

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 13:10

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .header-type-2.slider-overlap .header .shop-text {
       display: none;
    }
    
    .header-search {
        margin-top: 15px !important;
    }

    Please check header now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 12:54

    Hello,

    Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .vc_custom_1434965784085 {
        display: inline-block;
        width: 100%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 12:51

    Hello,

    Yes, you can update WordPress and Woocommerce.
    But don’t forget to create backup of your files and database before starting update process.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 12:28

    Hello,

    That option is described in Revolution Slider discussion page:
    http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=215
    http://storage4.static.itmages.com/i/15/1126/h_1448530066_8155437_e967207175.png

    Concerning the images try to set these dimensions for product images in WooCommerce > Settings > Products > Display:
    https://www.8theme.com/demo/docs/royal/assets/images/image_44.png

    Then regenerate thumbnails in Tools > Regen. Thumbnails.

    Image could not be loaded, because you set Default Form Values for variations, but didn’t uploaded image. I’ve cleared them:
    http://storage5.static.itmages.com/i/15/1126/h_1448537285_6560730_9a8e85db10.png

    Please check lightbox of product image now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 09:55

    Hello,

    I’ve added margin-bottom value 0px in the row settings:
    http://storage4.static.itmages.com/i/15/1126/h_1448528070_7843525_4e3e5e4eda.png

    Please check home page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 09:10

    Hello,

    I’ve edited the text in your Text widget in Appearance > Widgets.
    Please check top bar now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 09:06

    Hello,

    Please provide us with a new password to wp-admin panel without special symbols.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 26, 2015 at 09:04

    Hello @nohsharon,

    We can’t connect to your server via FTP.
    Please create FTP account for us to be able to view all site files.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 22:06

    Hello,

    I’ve uploaded Visual Composer plugin via FTP.
    Now you can activate it in wp-admin panel > Plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 21:17

    Hello,

    Please take our apologies but we don’t provide support for additional customizations, it’s out of our scope.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 21:14

    Hello,

    Internal Server Error is related to server configuration. Contact your hosting provider and ask them to investigate it, check error logs as some notices may be in there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 21:10

    Hello,

    Please update the theme and provide us with FTP/wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 20:16

    Hello,

    Please use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .fixed-header-area .collapse {
        width: 100%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 20:14

    Hello,

    Woocommerce plugin is free and you can download it here:
    http://www.woothemes.com/woocommerce/
    Also you can search for Woocommerce plugin in your wp-admin panel > Plugins > Add new.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 20:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 20:11

    Hello,

    1. The problem is caused by one of your plugins. Disable them one by one to find it out.

    2. Use this code in custom.css file:

    .single-product-page .product-info .single_add_to_cart_button { 
        color: #A2D4F6 !important;
        background-color: #003D66 !important;
    }

    How to create custom.css you can watch in this tutorial

    3. You need edit the file wp-content/themes/legenda/woocommerce/archive-product.php and remove the code get_header('shop');.

    4. Add this code in custom.css file:

    .slide-item .product .product-name, .products-grid .product .product-name {
       height: 40px;
    }

    5. Please show a screenshot what you want to achieve as it’s unclear for us.

    6. Do you want to remove Description tab on single product pages?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:53

    Hello,

    Unfortunately our theme doesn’t have such possibility.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:49

    Hello,

    As I see demo content is installed for your site and demo pages are present in Pages section of wp-admin panel.
    Please specify what template you want to install and have difficulties with it.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:47

    Hello,

    I wanted to increase memory_limit value in wp-config.php file http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP (it’s not available via WP Dashboard).
    If you have access to it try to increase it.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:44

    Hello @nohsharon,

    Please give us full access to wp-admin panel, not just to “My Account” page.
    Are you getting any issues with Visual Composer elements?
    Also provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:23

    Hello,

    That’s good. Let us know if further assistance is needed.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:20

    Hello,

    Have you updated all plugins to the latest versions too?
    You can download them here:
    https://www.8theme.com/download-plugins/

    We don’t have any issues with VC editor on our test site with theme version 2.3.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:19

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:14

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    .header-type-2.slider-overlap {
       background-color: black;
    }

    To change background color for icons use this css code:

    .aio-icon.circle:hover {
       background-color: red !important;
    }

    Write your color values.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 19:07

    Hello,

    Go to Appearance > Widgets and add “Woocommerce Product Categories” widget into “Shop Sidebar” area and write the title you want.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 17:15

    Hello,

    Yes, please provide us with access to cpanel.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 25, 2015 at 16:59

    Hello,

    Unfortunately we still can’t connect to the server.
    Have you added our IP address to white list on your server?

    Regards,
    Eva Kemp.

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    Viewing 8,340 results - 8,311 through 8,340 (of 31,382 total)
Viewing 30 posts - 8,311 through 8,340 (of 31,382 total)
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