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Viewing 30 posts - 7,531 through 7,560 (of 31,382 total)

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Eva Kemp

Participant

December 24, 2015 at 20:00

Hello,

I’ve enabled “Page Heading” option in Shop page editor. Please check breadcrumbs now.
Also I’ve enabled “Show product categories” in Theme Options > Products Page Layout.

Regards,
Eva Kemp.

#105738 Copied In reply to: Latest theme update ruined my page setup! Last time you released the newest upda

Eva Kemp

Participant

December 24, 2015 at 19:34

Hello,

You’re welcome.

Regards,
Eva Kemp.

#105736 Copied In reply to: Latest theme update ruined my page setup!

Eva Kemp

Participant

December 24, 2015 at 19:01

Hello,

You need ask your hosting provider support to check error logs to find the reason why that problem occurred.
Also provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105734 Copied In reply to: Visual Composer Shuts Down My WordPress Admin
Eva Kemp

Participant

December 24, 2015 at 18:58
Hello,

Use this code for “Out of stock” text:

.product-information .out-of-stock { font-size: 16px; font-family: open sans; }

For “Related Products”:

.carousel-area .title { font-size: 16px; font-family: open sans; }

For product title on single product page:

.single-product .product-information .product_title { font-family: open sans; }

on product grid:

.products-grid .product-title { font-family: open sans; }

Write the values you need.

Regards,
Eva Kemp.
#105733 Copied In reply to: Changing font size for sub-menu items
Eva Kemp

Participant

December 24, 2015 at 18:23

Hello,

1. The reason is promo banner in Theme Options http://storage3.static.itmages.com/i/15/1224/h_1450977372_1916604_35805a7788.png . You can ignore that notice in address bar of your browser.

2./3. Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#105730 Copied In reply to: Padlock, Product Quick View, Lightbox

Eva Kemp

Participant

December 24, 2015 at 18:22

Hello,

I’ve updated the theme and plugins.
Please check your site now.
Also I’ve disabled the plugin “Visual Composer Clipboard” as it caused issues with products display.

Regards,
Eva Kemp.

#105729 Copied In reply to: Latest theme update ruined my page setup!

Eva Kemp

Participant

December 24, 2015 at 17:46

Hello,

Those blocks were added with element “Single Image” in Visual Composer editor.
Try to add it to your page.

Regards,
Eva Kemp.

#105719 Copied In reply to: Shop page Customization

Eva Kemp

Participant

December 24, 2015 at 17:45

Hello,

There is no such feature in Blanco.
You may try to use the plugin you’ve found, but we can’t guarantee its full compatibility with the theme. Sorry.

Regards,
Eva Kemp.

#105718 Copied In reply to: Infinite scroll for products

Eva Kemp

Participant

December 24, 2015 at 17:41

Hello,

Your site scrolls normally.
There is no option in the theme to configure scrolling.

Regards,
Eva Kemp.

#105717 Copied In reply to: Site scrolling too fast

Eva Kemp

Participant

December 24, 2015 at 13:20

Hello,

You’re using very old theme version.
Please update the theme to the latest version 2.7.1.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#105704 Copied In reply to: Product pictures not visible on product overview page

Eva Kemp

Participant

December 24, 2015 at 13:17

Hello,

As I see some strings aren’t translated in String Translation:
http://storage3.static.itmages.com/i/15/1224/h_1450959308_4913295_2743cecef0.png
http://storage6.static.itmages.com/i/15/1224/h_1450959398_1339172_86f6ca56e2.png

Please check strings for “royal” domain.

Regards,
Eva Kemp.

#105703 Copied In reply to: Element is not translateable with WPML

Eva Kemp

Participant

December 24, 2015 at 13:02

Hello,

Please provide us with WP admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105702 Copied In reply to: Buffering infinite loop adding to cart

Eva Kemp

Participant

December 24, 2015 at 10:22

Hello,

I’ve changed “Large resolution from” value to 1200 in Theme Options > Responsive.
Now the content is shown the same way as on our demo. Please compare: https://www.8theme.com/demo/legenda/shop/fashion-jacket-copy/

Regards,
Eva Kemp.

#105691 Copied In reply to: Sidebar on Single Product Page Pushes the Content Down

Eva Kemp

Participant

December 24, 2015 at 10:17

Hello,

You can create a separate category for subscription products, for example “Subscription products”, and add products to it, then you can just hide this category on Shop page from displaying as described here:
https://docs.woothemes.com/document/exclude-a-category-from-the-shop-page/

Regards,
Eva Kemp.

#105690 Copied In reply to: Separate Shop Now & Subscription Pages
Eva Kemp

Participant

December 24, 2015 at 10:13
Hello,

Please use this code in custom.css file:

.header-type-3 .main-nav .double-border { padding: 10px 0px; }

How to create custom.css you can watch in this tutorial.

Regards,
Eva Kemp.
#105688 Copied In reply to: Header Height
Eva Kemp

Participant

December 24, 2015 at 10:10

Hello,

1. Please show a page where you added Parallax image.

2. The posts are added with Visual Composer editor so you need try different styles in Post Grid settings > Item Design tab.

Regards,
Eva Kemp.

#105687 Copied In reply to: Hi. How to add the image to menu plus the navigation bar colour change

Eva Kemp

Participant

December 24, 2015 at 10:02

Hello,

You need update all required plugins (Visual Composer, Revolution Slider) and the theme.
Plugins can be downloaded here:
https://www.8theme.com/download-plugins/

Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#105686 Copied In reply to: Not able to attach photo to page

Eva Kemp

Participant

December 24, 2015 at 09:51

Hello,

I’ve created “Register” page and now “Register” link is shown.
Clear browser cache and check.

Regards,
Eva Kemp.

#105685 Copied In reply to: My Product Tab Page (front page) was 'boxed' (ruin) after update

Eva Kemp

Participant

December 24, 2015 at 09:39

Hello @veeco,

Thank you for your help and suggestions.

@shivas-irons,
You can speed up the site following the suggestions from these articles:

http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#105681 Copied In reply to: Site loads brutally slow with Royal theme

Eva Kemp

Participant

December 24, 2015 at 09:36

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105680 Copied In reply to: Element is not translateable with WPML

Eva Kemp

Participant

December 24, 2015 at 09:33

Hello,

Now we can’t connect via FTP:
Error: Could not connect to server

Are there any problems on your server?

Regards,
Eva Kemp.

#105679 Copied In reply to: Latest theme update ruined my page setup!

Eva Kemp

Participant

December 24, 2015 at 09:32

Hello,

On our test site it’s said 2.5.1 version:
http://storage4.static.itmages.com/i/15/1224/h_1450945853_5372904_9ab2e542b1.png

Perhaps some files weren’t uploaded during update process.
Try to reupload style.css file from the latest package.

Regards,
Eva Kemp.

#105678 Copied In reply to: Theme Options Not Working Properly

Eva Kemp

Participant

December 24, 2015 at 09:00

Hello,

Those are just warnings not errors.
You can ignore them.

Regards,
Eva Kemp.

#105673 Copied In reply to: Speed recommendations

Eva Kemp

Participant

December 23, 2015 at 19:16

Hello,

2. The issue with parallax effect in Chrome persists with default WordPress theme too. Activate Twenty Fifteen theme and check yourself.
So this is no related to our theme.

You may ask Visual Composer authors about it in comments section http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments .

3. As I see the answer was added in this topic https://www.8theme.com/topic/woocommerce-questions/#post-81454 how to to add Cart widget in fixed header:

I’ve edited the file header.php and added the code

in line 133

As I see custom css code is added in your custom.css file.

To make it permanent you need create a child theme http://codex.wordpress.org/Child_Themes , copy header.php file there and edit it as described my colleague.

Regards,
Eva Kemp.

#105642 Copied In reply to: Smaller problems with 2.10.0
Eva Kemp

Participant

December 23, 2015 at 19:05
Hello,

To add Instagram icon you need add this code after line 2010 in the same shortcodes.php file:

if($instagram == 1) { $html .= ' <li> <a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank"> <i class="ico-instagram"></i> <svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle"> <circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle> </svg> </a> </li> '; }

and

'instagram' => 1 after line 1927.

Regards,
Eva Kemp.
#105641 Copied In reply to: Social media icons
Eva Kemp

Participant

December 23, 2015 at 18:49

Hello,

Some plugin is causing the issue.
Deactivate them one by one to find it out.

Regards,
Eva Kemp.

#105638 Copied In reply to: Cart is not Updating if the user is not logged in

Eva Kemp

Participant

December 23, 2015 at 16:32

Hello,

FTP credentials are incorrect.
Please check them and provide us with wp-admin panel credentials as well.

Regards,
Eva Kemp.

#105622 Copied In reply to: When I update theme I get server error 500.

Eva Kemp

Participant

December 23, 2015 at 16:29

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#105621 Copied In reply to: Header Search Form
Eva Kemp

Participant

December 23, 2015 at 15:36
Hello,

Please add this code in Theme Options > Custom CSS > Global Custom CSS:

.carousel-area .owl-controls { opacity: 1; }

Regards,
Eva Kemp.
#105609 Copied In reply to: visible arrows
Eva Kemp

Participant

December 23, 2015 at 15:34

Hello,

Sorry, but this is Woocommerce configuration, not the theme.
You have to contact their support team in this case.

Regards,
Eva Kemp.

#105608 Copied In reply to: Attribute dropdowns not showing
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Viewing 7,560 results - 7,531 through 7,560 (of 31,382 total)

Viewing 30 posts - 7,531 through 7,560 (of 31,382 total)

← 1 2 3 … 251 252 253 … 1,045 1,046 1,047 →

Forum Replies Created

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