Return to previous page

Topic: Visual Composer Shuts Down My WordPress Admin

Tagged: Visual Composer, wordpress admin

smudgedbyrbell

Participant

December 24, 2015 6:56 pm

Hello. My hosting company is Dreamhost and I had to have them shut my Visual Composer plugin down because, for some reason, it was making me unable to log in to my WordPress admin.

This is happening only on my subdomain. My main website is working fine so I’m not really sure what’s going on. This only began yesterday. Prior to that it was working fine. Links are below.

Main – http://www.smudgedbyrbell.com
Subdomain – http://www.thenaturalapproach.smudgedbyrbell.com

Can you please help??? My website looks horrible right now!
Site URL: hidden
Theme version: Royal Theme

#105732 copied to clipboard

Like

Eva Kemp

Support staff

December 24, 2015 7:01 pm

Hello,

You need ask your hosting provider support to check error logs to find the reason why that problem occurred.
Also provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#105734 copied to clipboard

Like

smudgedbyrbell

Participant

December 24, 2015 8:33 pm

Okay I’m waiting on a response from them. In the meantime here is my info.
Site URL: hidden
Theme version: Royal Theme

Content is visible for topic creator and
support staff only.

#105747 copied to clipboard

Like

Jack Richardson

Support staff

December 25, 2015 9:36 am

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#105775 copied to clipboard

Like

smudgedbyrbell

Participant

December 28, 2015 10:05 pm

You are right. Here are the correct credentials. I have visual composer working again but now the blog post grid and masonry post grid won’t load up on my site. Please advise.
Site URL: hidden
Theme version: Royal Theme

Content is visible for topic creator and
support staff only.

#106084 copied to clipboard

Like

Jack Richardson

Support staff

December 29, 2015 10:04 am

Hello,

Again credentials are incorrect.
There is an error when trying to connect via FTP:
Error: Authentication failed.

Please check login details.

Best regards,
Jack Richardson.

#106122 copied to clipboard

Like