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Padlock, Product Quick View, Lightbox - by epottsy

This topic has 8 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

epottsy

Participant

December 24, 2015 at 17:52

Hello,
Some time ago you were so kind and helpful to me with the SSL certificate which working flawlessly so far, thanks to you!
Please can you help me solving some of issues that emerged later during the development of the site.
1. While I working on the site through admin panel – all functions located on the right, are displayed with green padlok with information on it: Verified by: GeoTrust Inc, in way which should be, except when I activated Theme Options then is appear grey padlock with information on it: This website does not supply identity information. This matter does not prevent the integrity of the site in relation to which the certificate is complete in the activation of the site. I leave it you to decide whether intervention is necessary.
2. When products are displayed – it appears ADD TO WISHLIS on left side (it works ok) and QUICK VIEW on the right side which if I activate it does not appear to perform the function which is expected as in https://www.8theme.com/demo/royal/product-category/furniture/ as I would like to have.
3. Ones I have load some product – then I try to open the image of the product in real size, I did what I could to fix the problem by WooCommerce/Settings/Products/Display I put a check mark Product Image Gallery (Enable Lightbox for product images), but unfortunately without success, ie I would like to have same as an example https://www.8theme.com/demo/royal/product/woo-album-4/.
I provide you with FTP and WP credentials in private.
Best Regards and I wish you Happy Holidays!

Please, contact administrator
for this information.

#105724 Copied Theme version: child theme of ROYAL - 8theme WordPress theme WooCommerce version: Version 2.4.10

7 Answers

Eva Kemp

Support staff

December 24, 2015 at 18:23

Hello,

1. The reason is promo banner in Theme Options http://storage3.static.itmages.com/i/15/1224/h_1450977372_1916604_35805a7788.png . You can ignore that notice in address bar of your browser.

2./3. Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#105730 Copied

epottsy

Participant

December 26, 2015 at 15:04

Thank you for your prompt and complete response!
I hope that after the update thread, will solve N2 and N3 of issues.

Best Regards!

#105865 Copied

Eva Kemp

Support staff

December 28, 2015 at 09:20

Hello,

You’re welcome.

Let us know if further assistance is needed.

Regards,
Eva Kemp.

#105926 Copied

epottsy

Participant

January 3, 2016 at 00:20

Hello Eva,
I followed the instructions of yours:
I did update the latest version of royal from themeforest and Woocommerce as well, before updated I delete “woocommerce” folder in the directory wp-content/themes/royal/, after navigate to section https://www.8theme.com/download-plugins/ to download and install manually all via FTP.
Unfortunately after all N2 and N3 of issues remains the same, also I noticed another issues related to RETURNS & DELIVERY next to DESCRIPTION (from single product page) does not work properly.
thanking you in anticipation
regards and HN2016Y!

Please, contact administrator
for this information.

#106434 Copied Theme version: child theme of Royal_Theme-v2.5.2 WooCommerce version: 2.4.12

Eva Kemp

Support staff

January 4, 2016 at 10:41

Hello,

The problem is caused by one of your plugins.
Please disable them one by one to find it out.

Regards,
Eva Kemp.

#106509 Copied

epottsy

Participant

January 4, 2016 at 11:08

Hello,

I do not know what to say except I’m happy as your client!
and another thing to ask there is 3 months have left of support for this item, how can I extend the period up to six months for instance?

Thank you one more time!
Best Regards

#106519 Copied

Eva Kemp

Support staff

January 4, 2016 at 14:05

Hello,

You need buy a license again http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 after your period is finished.

Regards,
Eva Kemp.

#106566 Copied
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