Forum Replies Created

Viewing 30 posts - 7,471 through 7,500 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 19:58

    Hello,

    As I see you’re still using old theme version http://storage3.static.itmages.com/i/15/1228/h_1451329046_4672843_39ee697cf9.png .
    Please update the theme to 2.5.1 version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 19:54

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 19:50

    Hello,

    Thank you.
    Happy holidays to you too!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 18:53

    Hello,

    Woo commerce wants me to run the updater. IS that safe to do?

    Yes you can run the updater.

    As for the outdated files you shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/idstore/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/idstore/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 18:38

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 16:17

    Hello,

    As I see footer isn’t shown on all product pages.
    The reason is you didn’t add Static Block widget to Footer Area in Appearance > Widgets, but only selected footer block for your home page:
    http://storage4.static.itmages.com/i/15/1228/h_1451315823_9853568_bfb7174412.png

    Add footer to all pages with Static Block widget in Appearance > Widgets > Footer Area.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 15:32

    Hello,

    Please give us wp-admin credentials too.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 15:32

    Hello,

    The problem in Theme Options is caused by plugins “Ultimate Coming Soon Page” and “Instagram Feed”. I’ve disabled them. Please check Theme Options now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 15:17

    Hello,

    I’ve reuploaded theme files.
    Please clear browser cache and check images slider now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 15:17

    Hello,

    As I see the images mentioned are the ones you uploaded:

    Are you still using these images?
    Please provide us with wp-admin panel credentials and show pages where those images are shown.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 15:08

    Hello,

    Please try to use this code instead:

    .header-type-2.slider-overlap .header .menu > li > a {
        color: green !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 14:59

    Hello,

    Try to select “Always show stock” in Woocommerce > Settings > Products > inventory to display how many products are in stock.

    When I tried to add more products I got the message “Please select a value that is no more than 4”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 14:51

    Hello,

    We created new template “Search Results” and I’ve added this page for you http://storage5.static.itmages.com/i/15/1228/h_1451310586_5526863_1301245e6f.png .
    Now clear browser cache and check search form again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 14:39
    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 14:22

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 14:21

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 12:11

    Hello,

    Please try to add Youtube video to Revolution slider and add slider to your home page. After that check video on mobile.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 12:06

    Hello,

    Please add this code in custom.css file or in your child style.css file:

    .product-loop {
       display: inline-block;
    }

    and check pagination then.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 12:05

    Hello,

    We’ve checked the link in iPhone 6 and Recent Works slider works and links are clickable.
    Please specify what iPhone version and browser you’re using.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 11:59

    Hello,

    I’ve added this code in child style.css file:

    .product-loop {
       display: inline-block;
    }

    Please check Shop page now.

    Front page is blank because you’re using deprecated version of Post Grid element in VC editor.
    Visual Composer updated some elements and you have to recreate them. So please re-add Post Grid element.

    I’ve checked Portfolio project link and it’s clickable.

    Please show a screenshot what issue you have.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 11:33

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 11:31

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 11:25

    Hello @tbijeux,

    The issue has been fixed.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 11:07

    Hello,

    Please show a screenshot where you want to add the code and which one.
    We don’t see it in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 10:59

    Hello,

    You can close the first category by editing wp-content/themes/royal/js/etheme.js file. Find and comment out line 1808
    $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 10:52

    Hello,

    As I see you haven’t translated .po file in the directory wp-content/themes/royal/languages http://storage7.static.itmages.com/i/15/1228/h_1451296342_7953746_885facf042.png .

    Please translate it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 10:23

    Hello,

    You can change that text in the file wp-content/themes/royal/woocommerce/content-product_cat.php in line 63.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 09:56

    Hello,

    Please show a screenshot what you want to achieve and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 09:48

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 09:24

    Hello,

    We still can’t pass through this authorization form:
    http://storage1.static.itmages.com/i/15/1228/h_1451291040_1946722_1f979d1fd8.png

    Please provide login credentials (not only to wp-admin panel, but to additional authorization form too).

    Thank you.

    Regards,
    Eva Kemp.

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    Viewing 7,500 results - 7,471 through 7,500 (of 31,382 total)
Viewing 30 posts - 7,471 through 7,500 (of 31,382 total)
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