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Product inventory not reducing after a sale

This topic has 8 replies, 5 voices, and was last updated 8 years, 3 months ago ago by Stan Russell

littlest

Participant

December 3, 2015 at 10:51

After a purchase has been completed and paid for, the stock level should adjust accordingly. While it is in the cart, not paid for, the stock level will not change. Stock will be held while users have something in the cart. It is not until after the purchase that the stock level will decrease.

There is the “hold stock” functionality built into the core. If you go to: WooCommerce > Settings > Products > Inventory

But, a product has only have ‘1’ quantity in stock. But, when selecting a product, the frontend will let you choose as many as you wish. It does not recognise there is only 1 quantity.

Product > Inventory > “Manage stock?” make sure checkbox is ticked = Enable stock management at product level

Can you please let me know what is going on here?

Please, contact administrator
for this information.

#102516 Copied

7 Answers

Eva Kemp

Support staff

December 3, 2015 at 12:42

Hello,

Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check stock quantity after that.

Regards,
Eva Kemp.

#102528 Copied

littlest

Participant

December 26, 2015 at 21:50

Hello

I had made this update a while ago to the “Theme Options”.

It seems to have worked for ‘simple products’, these are products with no variables. I have made a purchase the the stock quantity updates as expected.

However, the issue still occurs for variable products. When you make a purchase for a t-shirt (a product with different sizes) to quantity does not update a size level.

All the variations for product are set up to “Manage stock” at the variation level.

I have tried to add up the total of all the variations and add this into the “Inventory” section of the product after also enabling the “Manage stock” check box here. After making a purchase after doing this update, it will reduce the stock quantity here, but the size variation still does not update.

This is the product I had tested: https://www.littlestyles.com.au/product/pirate-tee/

Can you please let me know I can have the variable products stock quantity update correctly.

#105871 Copied

Eva Kemp

Support staff

December 28, 2015 at 14:59

Hello,

Try to select “Always show stock” in Woocommerce > Settings > Products > inventory to display how many products are in stock.

When I tried to add more products I got the message “Please select a value that is no more than 4”.

Regards,
Eva Kemp.

#106014 Copied

littlest

Participant

December 29, 2015 at 00:21

Hello

I have made this update and it didn’t work. The stock quantity at the “Variation”level did not update.

Do I also need to make sure that the total of all the stock quantity in the variations is totaled and added to the “Inventory” section?

I had actually done this for a product to test. The stock quantity will reduce at this level, but not at the “Variations”.

I think there may be a flaw in the system that does not allow for the stock quantity to be updated at a variation level.

If you need site admin details to review and investigate this further, please let me know and I can supply this.

#106095 Copied

Jack Richardson

Support staff

December 29, 2015 at 08:51

Hello,

Please check if the issue persists with default WordPress theme (Twenty Fifteen).
If it’s only with our theme then provide us with FTP credentials.

Best regards,
Jack Richardson.

#106109 Copied

hscoms

Participant

January 8, 2016 at 03:13

Hi I would like to display the product stock available beside the product whether that be in the listing view or the product detail page view.

Harry

Please, contact administrator
for this information.

#107049 Copied

Stan Russell

Participant

January 8, 2016 at 11:32

Hello hscoms,

please show on screenshot what results do you want to achieve. This will help a lot.

Regards,
Stan Russell.

#107133 Copied
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