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Viewing 30 posts - 6,571 through 6,600 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 09:30

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 09:18

    Hello,

    Please show a screenshot where exactly you see this error.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 09:11

    Hello,

    As I see you have only footer variant 8 in Static Blocks section. Please check it.
    If you want to import other footer variant you need import footer file from theme package > “XML Files” folder > “Footer Variants” folder. Next, go to Tools > Import > WordPress > upload chosen xml file, press “Upload File and import”. Check “Download and import file attachments” and press Submit button.
    The footer block will appear in Static Blocks section. You need add Static Block widget into “Footer” area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 09:07

    Hello,

    I’ve commented the code you added in Theme Options > Styling > Custom CSS > Global Custom CSS:

    body, h1, h2, h3, h4, h5, h6 {
        font-family: Verdana !important;
    }

    Now font is changed:
    http://storage2.static.itmages.com/i/16/0130/h_1454141240_7705594_9210018864.png

    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 30, 2016 at 08:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 18:22

    Hello,

    As I see “Remember me” option is present on your site:
    http://storage7.static.itmages.com/i/16/0129/h_1454088113_9052155_0a6d2f5336.png

    Please clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 18:19

    Hello,

    You commented the code incorrectly.
    I’ve edited the file.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 18:16

    Hello,

    You have to set similar sizes for your images. If you use css code to adjust them some images may be distorted. So it will be better customize images via Photoshop.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 18:13

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 18:10

    Hello,

    Go to Appearance > Menus, open Screen Options at the top and tick “Description”, then check your menu items and remove content in Description section.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 16:09

    Hello,

    Please provide us with correct wp-admin panel credentials in Private Content.
    Also show a screenshot what is wrong with String Translation.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 15:57

    Hello,

    Please show on a screenshot what exactly you want to remove.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 15:50

    Hello,

    Please read this documentation how to create menu:
    https://wpml.org/documentation/getting-started-guide/translating-menus/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 15:44

    Hello,

    You’re using old theme and plugins versions.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 15:28

    Hello,

    As I see your brand slider is shown fine:
    http://storage3.static.itmages.com/i/16/0129/h_1454077629_3786290_2a235aad1b.png

    Please show screenshots of the problem and what exactly you want to achieve.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 15:22

    Hello,

    Please clarify what exactly is messed up?
    I’ve checked your menu in Firefox and Chrome and images are now similar in both browsers.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 13:08

    Hello,

    I enabled debug mode in wp-config.php file and saw these errors on your site http://storage3.static.itmages.com/i/16/0129/h_1454069200_9748003_02f5671059.png .
    The problem is related to your database.
    Contact your hosting provider and ask if they have database backup. Try to restore it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 13:03

    Hello,

    I’ve updated the theme to the latest version.
    Please check your site now.
    Also you need update Revolution Slider plugin https://www.8theme.com/download-plugins/ as you’re using very old version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 12:54

    Hello,

    I’ve checked the Checkout page and it’s loading fine:
    http://storage2.static.itmages.com/i/16/0129/h_1454067966_2300893_a09f09f7a2.png

    The same issue with Wishlist persists with default Woocommerce theme too. Activate StoreFront theme and check yourself.

    You have to contact the plugin authors concerning this problem.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 12:44

    Hello @pipandsox,

    Please update the theme to the latest version http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where this issue has been fixed.

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 12:39

    Hello @blindfire,

    You can update the theme to the latest version now http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where the issue with search form has been fixed.


    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 12:26

    Hello,

    As I see you’re using old theme version.
    Please update it to the latest one.

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 12:19

    Hello,

    You need remove or comment out the code in the file wp-content/themes/legenda/framework/theme-functions.php in lines 1307-1311.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 10:33

    Hello,

    We checked your site on iPhone and didn’t see the issue. All links on slider are working.
    Could you please show a video for our better understanding?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 10:31

    Hello,

    Now we can’t connect via FTP. Please provide us with correct login credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 10:25

    Hello,

    You need contact your hosting provider support to investigate the issue. They should check your site files if there are any malicious ones.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 09:59

    Hello,

    Please read here how to back up site:
    https://codex.wordpress.org/WordPress_Backups

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 09:58

    Hello,

    You can install coming soon page in Theme Options > Import/Export and set it as front page in Settings > Reading > Front page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 29, 2016 at 09:16

    Hello,

    Please add this code in Global Custom CSS:

    .product-information .price, .quantity, .product-information .cart button[type="submit"] {
       display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 28, 2016 at 19:26

    Hello,

    Glad to hear it.

    Have a nice day.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,571 through 6,600 (of 31,382 total)
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