Search not pulling up any results - by jamiedesigns

This topic has 14 replies, 7 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

  • Avatar: jamiedesigns
    jamiedesigns
    Participant
    January 26, 2016 at 05:19

    When I search on my site, it won’t pull up any products. This was working before I updated the theme to the newest version.

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 26, 2016 at 08:59

    Hello,

    I’ve reupload theme files. Please check the search option now.

    Regards,
    Robert Hall.

    Avatar: jamiedesigns
    jamiedesigns
    Participant
    January 26, 2016 at 23:14

    Thank you so much! Looks like it’s working now. Did I upload the update theme wrong?

    Avatar: stan
    Stan Russell
    Participant
    January 27, 2016 at 08:38

    Hello jamiedesigns,

    there were some errors with files but now they are all fixed. Is your problem solved now?

    Regards,
    Stan Russell.

    Avatar: wowdres
    wowdres
    Participant
    January 28, 2016 at 06:29

    Hi im having the same issue

    Please, contact administrator
    for this information.
    Avatar: wowdres
    wowdres
    Participant
    January 28, 2016 at 08:29

    hi please help me with the search my ftp account:

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2016 at 14:28

    Hello @wowdres,

    What is your site name?
    Please provide the link to wp-admin panel.

    Best regards,
    Jack Richardson.

    Avatar: wowdres
    wowdres
    Participant
    January 28, 2016 at 14:36

    Good morning thanks for your response, my wp-admin panel link is :
    http://www.styleandstories.com/wp-admin and the credentials are:

    Please, contact administrator
    for this information.
    Avatar: blindfire
    blindfire
    Participant
    January 28, 2016 at 15:13

    I have the same problem.

    Please, contact administrator
    for this information.
    Avatar: blindfire
    blindfire
    Participant
    January 28, 2016 at 15:38

    And my wp-admin:

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2016 at 18:32

    Hello @wowdres,

    You were sent 2 fixed files to your email address.
    Have you reuploaded them?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2016 at 18:34

    Hello @blindfire,

    We can’t connect via FTP. Please check the credentials.

    Best regards,
    Jack Richardson.

    Avatar: blindfire
    blindfire
    Participant
    January 29, 2016 at 11:18

    Credentials checked and double checked. Those are the right ones.
    I surely can replace the files/apply fixes my self if I could get some hint of things causing this.

    My e-mail:

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 29, 2016 at 12:39

    Hello @blindfire,

    You can update the theme to the latest version now http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where the issue with search form has been fixed.


    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

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