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Viewing 30 posts - 6,421 through 6,450 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 4, 2016 at 09:23

    Hello,

    You can use Woo Products element in Visual Composer editor and type what products to show in the element settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 4, 2016 at 09:18

    Hello @1b9670723429,

    Please provide us with correct FTP and wp-admin panel credentials to check these issues.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 4, 2016 at 09:15

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 4, 2016 at 09:05

    Hello,

    You’re using old Ultimate VC Addons plugin. Please update it https://www.8theme.com/download-plugins/ , also update Revolution Slider plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:50

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:45

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:44

    Hello,

    The message is shown when you hover the button:
    http://storage7.static.itmages.com/i/16/0203/h_1454525025_4672392_3ecdcbd6e1.png

    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:11

    Hello,

    The credentials are incorrect.
    Please check them.
    Also provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 19:06

    Hello,

    The problem may be related to your modifications.
    If you made them only in child theme you can update parent theme.

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 18:59

    Hello,

    Please provide us with FTP credentials and specify path to your site files.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 16:33

    Hello,

    The responsiveness issue was fixed in the recent theme update, so we recommend you to update the theme to the latest version 1.5.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 16:32

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 16:31

    Hello,

    Sorry, but your issue is unclear. Please show a screenshot for better understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 15:12

    Hello,

    Sorry, but we also can’t know what modifications you made.
    We always recommend to make all changes in child theme.
    You have to try to remember what files you edited to move them to child theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 15:08

    Hello,

    Please try to install the theme via FTP as described in the documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 14:31

    Hello,

    Please clarify what theme version you’re using.
    We can’t check it in Appearance > Themes because seems you edited both parent and child themes.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 14:24

    Hello,

    Sorry, but in this case you have to look for some freelancer to modify php files.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 14:12

    Hello,

    To check theme files we also need FTP credentials.
    So please provide us with them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:56

    Hello,

    As I see content is footer is shown properly.
    Please clarify what alignment issues you have. Show screenshots for better understanding.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:49

    Hello,

    Provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:38

    Hello,

    This is related to WordPress, not to the theme. Try to reupload WordPress files manually and check wp-admin panel then.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:21

    Hello,

    Have you changed FTP and wp-admin credentials?
    Please provide us with the correct ones.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:18

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 12:02

    Hello,

    1. Concerning shipping methods you need refer to Woocommerce documentation https://docs.woothemes.com/document/shipping-method-api/

    2. You can remove pages that you don’t need in Pages section and delete plugins that you’re not using.

    3. As I see you removed background color and padding values for copyright section. Please re-add them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 11:11

    Hello,

    You’re using old theme version.
    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 11:01

    Hello,

    As I see your site is responsive on mobile:
    http://storage1.static.itmages.com/i/16/0203/h_1454493635_9346627_ebcded69f1.png

    Please clarify your issue with more details and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 10:57

    Hello,

    1. Header type 3 works only for home page. To make transparent header for other pages you need select Breadcrumbs Style as “Background Large” and upload background image in Theme Options > General > Header Settings.

    2. We don’t have such issue on our test site. Try to update all required plugins to the latest versions https://www.8theme.com/download-plugins/ .

    3. Registration form is used on Sign In page that you have in top bar. To enable the form go to Woocommerce > Settings > Accounts > tick “Enable registration on the “My Account” page”. Concerning form on Checkout page go to Woocommerce > Settings > Accounts > uncheck “Automatically generate username from customer email”.

    4. To import footer you need import footer file from theme package > “XML Files” folder > “Footer Variants” folder. Next, go to Tools > Import > WordPress > upload chosen xml file, press “Upload File and import”. Check “Download and import file attachments” and press Submit button.
    The footer block will appear in Static Blocks section. You need add Static Block widget into “Footer” area in Appearance > Widgets.

    5. As I see styles in footer are shown the same as you set in Theme Options http://storage2.static.itmages.com/i/16/0203/h_1454493090_7316546_e4cd2a4ce3.png .

    6. Please read this article https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    7. In your child functions.php file I don’t see any additional code regarding currency display.

    8. There is no such option for single portfolio project. We’ll forward this query to our developers to implement it in future update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 09:45

    Hello,

    Ok, we’ll reply in the other topic.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2016 at 09:43

    Hello,

    I’ve added this code in Global Custom CSS:

    .products-grid .product-title > a {
        text-transform: capitalize;
    }

    Please check product titles now.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,421 through 6,450 (of 31,382 total)
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