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Issues with Registration, No Items in Cart, & Checkout

This topic has 9 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

dss

Participant

February 1, 2016 at 21:02

Registration – You can register and it will add the user to the database but will not send the user an email notification of registrations and the user can not log in.

No Items in Cart – When you add an item and then go to checkout you get the “there are no items in cart message”

Checkout – Will only work if the admin is signed in. The checkout page seems to have some doubling of buttons/links

#111166 Copied Theme version: 2.3 WooCommerce version: 2.5.2

8 Answers

Stan Russell

Participant

February 2, 2016 at 08:16

Hello dss,

please provide us with admin credentials for your site in private content. We will check these issues.

Regards,
Stan Russell.

#111193 Copied

dss

Participant

February 3, 2016 at 18:40

Hi,

Thank you for the reply. Info in private content.

Please, contact administrator
for this information.

#111498 Copied

Eva Kemp

Support staff

February 3, 2016 at 19:11

Hello,

The credentials are incorrect.
Please check them.
Also provide us with FTP credentials.

Regards,
Eva Kemp.

#111514 Copied

dss

Participant

February 3, 2016 at 21:02

Hi,

I will have to look for the FTP info but here is the wp login for the moment.

Please, contact administrator
for this information.

#111532 Copied

dss

Participant

February 3, 2016 at 21:05

New Credentials… Sorry!

Please, contact administrator
for this information.

#111533 Copied

Robert Hall

Support staff

February 3, 2016 at 22:15

Hello,

You’re using very old theme and plugin versions. Please update them and check the issues.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#111538 Copied

dss

Participant

February 4, 2016 at 22:10

Hi,

So I followed the instructions and overwrote the template folder but am still having all the same issues. Also I noticed that the theme version did not change in the theme setting page.

Please, contact administrator
for this information.

#111723 Copied

Eva Kemp

Support staff

February 5, 2016 at 12:09

Hello,

The same issues persist with default Woocommerce theme Storefront. Activate it in Appearance > Themes and check the site.
You have to contact Woocommerce support concerning it.

Regards,
Eva Kemp.

#111815 Copied
Tagged: cart, checkout, issues, registration, woocommerce, wordpress
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