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Lightbox -picture loading problem - by unseen79

This topic has 13 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

unseen79

Participant

January 24, 2016 at 17:31

Hello, part of my products have a problem – loading picture not working propatly for example check two products – one wotking – http://www.femmefatale.co.il/shop-page/tights-emmy-b01/

and one not working – http://www.femmefatale.co.il/shop-page/servanta-chemise-2/

when you press down right cornet to open picture … it’s mostly bad effect in mobile , this function is very importaint there !

if I try the second picture of this product , its working fine !!! only the main picture is problematic. And not all the products.
I tryed to change picture – its not helping , only create new product. But i want to find one solution to all products , and not creating again 50% of products in my website .

Please help !

Please, contact administrator
for this information.

#109710 Copied Theme version: LEGENDA - 8theme WordPress theme.

12 Answers

Robert Hall

Support staff

January 25, 2016 at 15:36

Hello,

You’re using old theme version. Please update the theme and check it.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#109840 Copied

unseen79

Participant

January 26, 2016 at 16:00

Hello Robert ,

But what about the changes we made in tamplate ? the changes will be lost ?

#110097 Copied

Eva Kemp

Support staff

January 26, 2016 at 16:46

Hello,

We recommend to use child theme http://codex.wordpress.org/Child_Themes , create it and move your changes in there.
After that update the parent theme.

Regards,
Eva Kemp.

#110110 Copied

unseen79

Participant

January 27, 2016 at 17:06

Hello , thank you , but I found the bug …
At the moment when i choose default variations for product ( color , size ) the picture stop
loading , and there is an error .
If I delete default variations everything works normal , so how can I fix it ?

Also I wanted to ask how to make buttion “add to cart” appears all the time , without placing default values of variations ?!
As for example – the buttion is shown , and if client press and didnt choose variations he got message “please choose size and color ” how does it possiable ?!

Choosing default variations cause for loading picture bug … without variations the buttion not loaded – please help

Thank you

#110328 Copied

unseen79

Participant

January 27, 2016 at 17:08

Also if client choose color and size , the picture not loading any more !!!!

#110329 Copied

Jack Richardson

Support staff

January 28, 2016 at 15:33

Hello,

As I see the button is shown:
http://storage8.static.itmages.com/i/16/0128/h_1453990982_1512294_92ee4a4858.png

Please show a page where you have issues.

Best regards,
Jack Richardson.

#110559 Copied

unseen79

Participant

January 31, 2016 at 12:38

hello , yes my programmer did this by himself , and we found that the pictures loading problem was because we have to ick image for each variation , as i saw there is no option to load one picture automaticly for all variations (its good idea to make this option , its save a lot of work 🙂 )
The problem now ,as my programmer says , if client didnt choose color or size , the error massage doesnt shown , why does it happen ? how we can fix it ?

The second issue , the cart have 2 options – quick checkout or step by step , even i choose step by step , i see all information in one page like quick checkout . i made the changes in theme options , but its doesnt effects ? its happend suddenly , it was before step by step .

Thank you

#110925 Copied

Jack Richardson

Support staff

February 1, 2016 at 09:29

Hello,

To add error message will require additional customization in php files which is beyond our basic support scope. By default “Add to Cart” button shows only if variations are selected. So you can ask your developer to customize Woocommerce files.
Regarding Checkout page please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#110981 Copied

unseen79

Participant

February 1, 2016 at 18:10

The add to cart buttion is allready shown , we made this change , the problem is with error message wich doesnt appears if client didnt choose color or size

#111144 Copied

Eva Kemp

Support staff

February 1, 2016 at 19:03

Hello,

As our colleague said “To add error message will require additional customization in php files which is beyond our basic support scope. So you can ask your developer to customize Woocommerce files.”

Please take our apologies but additional customization is out of our support scope.

Regards,
Eva Kemp.

#111151 Copied

unseen79

Participant

February 3, 2016 at 17:05

Thank you Eva , I wrote to you because our developer told that this option included allready in woocomerce of the template , but doesnt working .

#111492 Copied

Eva Kemp

Support staff

February 3, 2016 at 19:44

Hello,

The message is shown when you hover the button:
http://storage7.static.itmages.com/i/16/0203/h_1454525025_4672392_3ecdcbd6e1.png

Please check it.

Regards,
Eva Kemp.

#111520 Copied
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