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Viewing 30 posts - 4,381 through 4,410 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 16:09

    Hello,

    There is incompatibility issue between WordPress 4.5 and old Visual Composer version, that’s why you have to update the plugin. Please give us FTP credentials. We’ll try to update VC.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 16:05

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 16:05

    Hello,

    To change the link title you need edit the file wp-content/themes/legenda/framework/theme-functions.php in line 1252.

    Also when a user logs in, it brings them automatically to the recent orders page can I direct them to the homepage instead?

    This is Woocommerce configuration and you may ask at their support team or search for some Woocommerce extension to modify this page as My Account page isn’t related to the theme.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:57

    Hello,

    Do you mean these icons http://storage6.static.itmages.com/i/16/0426/h_1461682549_5398839_f5922b3608.png ?
    To use fixed height add this code in custom.css file:

    @media (min-width: 1200px){.product-category img {
      height: 300px;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:51

    Hello,

    I’ve reuploaded “woocommerce” folder in the directory wp-content/themes/legenda from the theme package. Old folder renamed to “woocommerce_old”. Clear browser cache and check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:37

    Hello,

    When I view source code of your site I see Google Analytics code:
    http://storage7.static.itmages.com/i/16/0426/h_1461681442_5582247_9e90105529.png

    Try to check it again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:34

    Hello,

    Your query requires long investigation, we recommend you to contact our developers via this form https://www.8theme.com/customization-services/ and describe your issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:31

    Hello,

    Are you using the latest VC plugin version?
    Is backend editor working?

    Please give us wp-admin credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:23

    Hello,

    This requires additional customization which is beyond our basic support scope.
    You can order additional support via this form https://www.8theme.com/customization-services/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 15:12

    Hello,

    1. You named the files de_RU.po and de_RU.mo, but there is no such prefix. I’ve changed the names to “ru_RU” and added the code $locale='ru_RU'; in wp-config.php file.

    2. I’ve set your products page as Shop page in Woocommerce > Settings > Products > Display. Please check breadcrumbs now.

    3. Try to use Tabs element in Visual Composer editor instead of [tabs] shortcode.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 14:39

    Hello,

    1. The queries you want to apply require a lot of customization. Sorry, but it’s beyond our basic support scope. You can contact our developers https://www.8theme.com/customization-services/ to get additional support.

    2. You may also try to use this plugin https://wordpress.org/plugins/wp-deferred-javascripts/ or follow this instruction https://www.oxhow.com/optimize-defer-javascript-wordpress/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 14:23

    Hello,

    1. Are you talking about quantity box http://storage1.static.itmages.com/i/16/0426/h_1461676922_9970206_7b84a55589.png ? What exactly is incorrect?

    2. Try to use “Essential Grid” element in Visual Composer editor instead of shortcode.
    Also check if the issue persists with other theme (Twenty Fifteen, for example).

    3. Sorry, but there is no such option.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 13:47

    Hello,

    I’ve edited the file wp-content/themes/royal/headers/header-structure-2.php and placed the code in lines 44-58:

    <div class="header-search-form"> 
    	<form action="<?php echo esc_url( home_url( '/' ) ); ?>" id="searchform" class="hide-input" method="get"> 
    		<div class="form-horizontal modal-form">
    			<div class="form-group has-border">
    				<div class="col-xs-10">
    					<input type="text" value="<?php if(get_search_query() == ''){  esc_attr_e('Search for...', ETHEME_DOMAIN);} else { the_search_query(); } ?>" class="form-control" onblur="if(this.value=='')this.value='<?php _e('Search for...', ETHEME_DOMAIN); ?>'" onfocus="if(this.value=='<?php _e('Search for...', ETHEME_DOMAIN); ?>')this.value=''" name="s" id="s" />
    					<input type="hidden" name="post_type" value="<?php esc_attr_e( etheme_get_option('search_post_type') ); ?>" />
    				</div>
    			</div>
    			<div class="form-group form-button">
    				<button type="submit" class="btn medium-btn btn-black"><?php esc_attr_e( 'Search', ETHEME_DOMAIN ); ?></button>
    			</div>
    		</div>
    	</form>
    	</div>

    and added this code in Custom CSS for desktop section:

    .header-search-form .form-horizontal .form-group {
       float: left;
       margin-top: 20px;
    }
    .header-search-form .form-group.form-button {
       margin-top: 23px;
    }

    Please check header now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 12:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 12:11

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .payment_box.payment_method_ei_stripe p {
        margin-left: 0 !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 12:02
    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 11:29

    Hello,

    Could you please show on a screenshot what links you want to remove on search results template?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 11:24

    Hello,

    Could you please specify after which actions that issue has appeared?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 10:31

    Hello,

    Please take our apologies but there is no such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 08:33

    Hello,

    1. Your translation files are named default.po and default.mo, but you should save them with your language prefix like “de_DE”, for example. Please read our documentation how to translate the theme correctly https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate .

    2. Edit your translation in the file wp-content/languages/plugins/woocommerce-ru_RU.po.

    3. Please show a page where tabs issue persists.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 08:19

    Hello,

    You need import footer file from theme package > “XML Files” folder > “Footer Variants” folder. Next, go to Tools > Import > WordPress > upload chosen xml file, press “Upload File and import”. Check “Download and import file attachments” and press Submit button.
    The footer block will appear in Static Blocks section. You need add Static Block widget into “Footer” area in Appearance > Widgets.

    Also to enable Visual Composer editor in Static Block go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “Static Block”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 08:10

    Hello,

    The credentials are incorrect. Please check them.
    To edit “Returns and Delivery” tab go to Theme Options > Single Product Page > Custom Tab title.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 26, 2016 at 08:08

    Hello,

    I’ve disabled the option “Only show children of the current category” in Woocommerce widget.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 20:34

    Hello,

    I’ve updated VC plugin. Please check the editor now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 20:19

    Hello,

    Go to Theme Options > Single Product Page > Custom Tab title and remove the content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 20:14

    Hello,

    I’ve tested the site on Samsung mobile device and don’t see the issue http://storage5.static.itmages.com/i/16/0425/h_1461611658_2093278_e472ec6016.png . Try to clear browser cache and check the site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 18:44

    Hello,

    As I see you’re still using old plugin version http://storage3.static.itmages.com/i/16/0425/h_1461606267_9803553_a0f354bfac.png . Now there is 4.11.2 version https://www.8theme.com/download-plugins/ . Please update the plugin or provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 18:14

    Hello,

    1. In your case you can only use this css code:

    .product-content-image img {
        height: 150px !important;
    }

    3. Please add this code in Global Custom CSS:

    .footer-product {
      display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 17:52

    Hello,

    You won’t lose the sliders.
    Also you don’t have to delete current plugin folder, just overwrite it with a new version via FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 25, 2016 at 17:50

    Hello,

    Please show a site where the issue persists and provide wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 4,410 results - 4,381 through 4,410 (of 31,382 total)
Viewing 30 posts - 4,381 through 4,410 (of 31,382 total)
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