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Viewing 30 posts - 4,291 through 4,320 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 20:22

    Hello,

    Sorry, but your question is unclear.
    Please describe the issue with more details.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 20:20

    Hello,

    Please provide us with wp-admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 18:10

    Hello,

    Could you please show a screenshot what issue you have with images?
    Also show demo page what result you want to achieve.

    Provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 18:05

    Hello,

    We see only these directories http://storage8.static.itmages.com/i/16/0428/h_1461863089_6065229_84b3c564ea.jpeg . There is no “var” folder and we can’t enter upper directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 18:02

    Hello,

    You can add your own color code instead of the color name.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 18:00

    Hello,

    Where did you add header image?
    Do you have a screenshot how the header looked before to compare?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 17:57

    Hello,

    Related products are shown from similar product category, so create product category in Products > Categories and mark your products with that category.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 17:56

    Hello,

    To translate the theme please refer to our documentation https://www.8theme.com/classico-theme-documentation/ (“10.1. Base theme translation”).

    To remove language and currency icons you need add empty Text widget in Appearance > Widgets > Left Side top bar area.

    Footer can be edited in Static Block section. To enable Visual Composer editor for static block go to Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

    Your contact form is created with the plugin Contact Form 7, so edit it in the plugin settings.

    Checkout page is related to Woocommerce, so please refer to their documentation https://docs.woothemes.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 16:59

    Hello,

    I’ve set Reviews tab as the first tab so it’s opened by default when viewing a product and now link is working. Please check.
    I’ve added this code in functions.php file in the theme directory:

    add_filter( 'woocommerce_product_tabs', 'woo_reorder_tabs', 98 );
    function woo_reorder_tabs( $tabs ) {
    
    	$tabs['reviews']['priority'] = 5;			// Reviews first
    	$tabs['description']['priority'] = 10;			// Description second
    	$tabs['additional_information']['priority'] = 15;	// Additional information third
    
    	return $tabs;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 16:16

    Hello,

    Please specify what is wrong on this site http://www.labottegaitalia.com/it .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 16:05

    Hello,

    We’re glad you’ve managed to find a solution.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 15:53

    Hello,

    You don’t need license to work with VC plugin as it’s already included in the theme.
    Specify what issue you have with VC editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 15:51

    Hello,

    We can’t edit files via FTP getting the error:
    Response: 553 Could not create file.
    Error: Critical file transfer error

    Please give us permissions to be able to modify theme files.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 15:40

    Hello,

    1. You can change social icons code in the file wp-content/themes/legenda/framework/shortcodes.php, find the section “! Share This Product” in line 1476.
    To change icons color use this code in custom.css file:

    .top-bar .languages-area .etheme-social-icons li a {
       color: #6f6f6f;
    }

    Write your color value.

    2. In this case edit the same file wp-content/themes/legenda/framework/shortcodes.php and change icon link in the code, for example, for Facebook, <a href="http://www.facebook.com/sharer.php?u='.$permalink.'&images='.$image.'", replace http://www.facebook.com/sharer.php?u='.$permalink.'&images='.$image.' with your Facebook link.

    If you want to keep sharing option in products pages, but change links only in header and footer, then you have to search for some plugins where you’ll be able add your social account links.

    3. Try to clear Facebook cache of product pages https://www.8theme.com/blog/clearing-facebooks-share-cache/ and check share icons after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 15:29

    Hello,

    Please specify what IE version are you using?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 15:27

    Hello,

    We’ve notified developers regarding this issue and they will fix it in the next theme update. Meanwhile we recommend you to disable Ajax Add to Cart option.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 13:19

    Hello,

    We checked your site in Safari and didn’t see such issue:
    https://www.dropbox.com/s/94fhmw4c4ss9du0/test.mov?dl=0

    Try to clear browser cache/cookies and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 13:12

    Hello,

    The problem is your image has shadow https://gyazo.com/9b601a1638cc3dba4d9a8c019a9e0541 but when hovering it the shadow is missing https://gyazo.com/1bd8072c48b8158cde05ba996de4482c , that’s why there is moving effect.

    HOW it got to the size I screenshotted (and pointed out) for you previously?

    We disabled Hard Crop option in the settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 13:09

    Hello,

    In this case we can suggest you to make Reviews tab opened by default instead of Description tab, then the link will work. Do you agree with it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 11:50

    Hello,

    We’re glad you’ve resolved the issue.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 11:22

    Hello,

    WP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 11:17

    Hello,

    As I see you’re using 3rd-party plugin wooslider. We don’t provide support for 3rd-party plugins. Try to use Revolution Slider instead.
    Also you need contact your hosting provider support to check mod_security settings as revslider show the error “Not Accepted”. Refer to this article https://www.tipsandtricks-hq.com/apache-mod-security-update-how-to-fix-error-406-or-not-acceptable-issue-259 .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 10:46

    Hello,

    We’ll just give you css code to style tabs element.
    You can add content to tabs yourself.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 10:21

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 10:20

    Hello,

    Yes, we can’t log in to WP Dashboard and FTP account using your credentials.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 10:17

    Hello,

    We can change tabs style for you adding some css code. Please upload your site to any web host and provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 09:27

    Hello,

    You can create a page with newsletter content and add your code with link to this page in Appearance > Widgets > Right Side top bar area.

    Sorry but there is no pagination for Woo elements and shortcodes. Please refer to their forum http://ideas.woothemes.com/forums/133476-woocommerce/suggestions/4146798-add-pagination-support-for-list-of-products-render
    You may try this plugin https://wordpress.org/support/view/plugin-reviews/shortcode-pagination-for-woocommerce but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 09:11

    Hello,

    Please give us correct WP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 09:09

    Hello,

    Thank you for explanation.
    We’ll fix this bug in the next theme update.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 28, 2016 at 09:04

    Hello,

    Sorry for a delay.
    If you want to change images sizes go to Woocommerce > Settings > Products > Display and change the settings. Then regenerate thumbnails. As for the hover feature it’s working fine:
    https://gyazo.com/0af897456e8a36a6583c95d99db8fcd9

    Regards,
    Eva Kemp.

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Viewing 30 posts - 4,291 through 4,320 (of 31,382 total)
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