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Update woocommerce - by OTcom - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

OTcom

Participant

April 12, 2016 at 09:10

Good morning Thanks for you reply but the problem is still on. I’ve just installed WooCommerce 2.5.5 last version released, I’ve changed all the old files inside the “Templates” section, but inside the shop page product preview disappeared and now they appear in a bulleted list. Not only, cart over window is not aligned anymore. Maybe are there any Theme updates to install (now Version: 1.4)? If yes, what’s the best, easiest and safest way to do it?

Waiting for your reply, asap because it’s pretty urgent…
Thanks so much for your kind attention
Best

#120821 Copied Theme version: 1.4 WooCommerce version: 2.5.5

13 Answers

Robert Hall

Support staff

April 12, 2016 at 09:20

Hello,

You can download the latest theme here:
http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192
Just log in with your Envato account and download latest version.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Don’t forget to make backup of the site before update.

Before update theme delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Regards,
Robert Hall

#120822 Copied

OTcom

Participant

April 13, 2016 at 09:58

Thanks! I got it finally, but now another problem’s occured: drop-down menu (variant 8) should be displayed upward but now it’s displayed downward instead and it can’t be visualized at all. How can i solve this trouble?

#120968 Copied Theme version: 1.6 WooCommerce version: 2.5.5

Jack Richardson

Support staff

April 13, 2016 at 10:11

Hello,

Please clear cache on a server via FTP (delete “cache” folder in wp-content directory). Check home page menu after that.

Best regards,
Jack Richardson.

#120972 Copied

OTcom

Participant

April 13, 2016 at 14:43

Hello again!
I’ve deleted cache folder as you suggested but I got a message that says some files/folders cannot be deleted.
At first everything worked well but after few minutes everything went back again with the same technical fault.
Keep in mind I’ve installed W3 Total Cache to improve website speed, could it produce this malfunctioning?
Not only, could the same plug-in influence currency selection? I realized I cannot select only the currency separately from the language.

Please let me know
Thanks for you kind support
Best

#121024 Copied Theme version: 1.6 WooCommerce version: 2.5.5
Robert Hall

Support staff

April 13, 2016 at 15:01
Hello,

Please try yo add this code in 8theme Options->Styling->Custom CSS->Global Custom CSS.
```
.menu .nav-sublist-dropdown {
    bottom: 75px !important;
}
```
Also clear all cache and check the issue.

Regards,
Robert Hall
#121028 Copied
OTcom

Participant

April 28, 2016 at 11:17

I tried, but it does not work. Other solutions?

Thanks

#123319 Copied Theme version: 1.6 WooCommerce version: 2.5.5

Robert Hall

Support staff

April 28, 2016 at 11:28

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#123324 Copied

OTcom

Participant

April 28, 2016 at 12:01

Login

Please, contact administrator
for this information.

#123332 Copied

Robert Hall

Support staff

April 28, 2016 at 12:11

I’ve changed code in Global Custom CSS. Please check it now.

Regards,
Robert Hall

#123335 Copied

OTcom

Participant

April 28, 2016 at 13:34

Ok for .com.
http://www.labottegaitalia.com/it no good. 🙁

#123349 Copied

Eva Kemp

Support staff

April 28, 2016 at 16:16

Hello,

Please specify what is wrong on this site http://www.labottegaitalia.com/it .

Regards,
Eva Kemp.

#123384 Copied

OTcom

Participant

April 29, 2016 at 09:48

Hello,
There are two problem to be fixed:
1) http://labottegaitalia.com/it/ : pointing the mouse on “Collezioni” in the HOME PAGE, there ’s a gap between the displayed window with the collection / brands list and the menu bar. If you do the same action in the english website, pointing “collection” the displayed window with the collection / brands list is right upon the menu bar.

2) Menu “Collezioni” / “Collection”: go to “Collezioni”/“Collection” page here : http://labottegaitalia.com/it/collezioni/ and http://labottegaitalia.com/collection/, point the mouse on “Collezioni” /“Collection” in the menu bar at the top of the page, as you can see the window is being displayed upward and so it’s impossible to see collection/brand list, it must be displayed downward…

Thanks for your attention
Waiting for your feedback asap

#123481 Copied
Jack Richardson

Support staff

April 29, 2016 at 10:19
Hello,

1./2. I’ve edited the code in Global Custom CSS to:
```
.home .menu .nav-sublist-dropdown {
    top: -419px !important;
}
.home .header-type-9 .header .menu-wrapper .nav-sublist-dropdown {
   bottom: 71px !important;
}
```
Check the menu now.

Best regards,
Jack Richardson.
#123483 Copied
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