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Timeout @ ~add to cart when product isn't available

This topic has 10 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

mleihs

Participant

April 27, 2016 at 14:10

Hi,

please try the following:

Visit [1]
Click “Weiterlesen”
-> Timeout
Click on product image
This works, there’s a timeout when clicking on “Weiterlesen”, though.
Why?

Best regards

Please, contact administrator
for this information.

#123140 Copied

9 Answers

Jack Richardson

Support staff

April 27, 2016 at 14:52

Hello,

Try to disable the option Ajax “Add To Cart” in Theme Options > Single Product Page and check the page after that.

Best regards,
Jack Richardson.

#123155 Copied

mleihs

Participant

April 27, 2016 at 15:38

Hi,

thanks. That’s not an option in this scenario. Why is that ajax path failing?

Best regards

#123173 Copied

Jack Richardson

Support staff

April 27, 2016 at 17:19

Hello,

Timeout error may be related to your server configuration. Perhaps it’s lack of resources.

Best regards,
Jack Richardson.

#123209 Copied

mleihs

Participant

April 28, 2016 at 12:54

Hi,

mh. Since the product isn’t available, the button should lead to the same page as clicking the product does but instead some Ajax event is triggered. Should this really be happening?

Please see for yourself.

Best regards

#123341 Copied

Eva Kemp

Support staff

April 28, 2016 at 15:27

Hello,

We’ve notified developers regarding this issue and they will fix it in the next theme update. Meanwhile we recommend you to disable Ajax Add to Cart option.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#123373 Copied

mleihs

Participant

April 29, 2016 at 06:55

Hi,

thank you. Turning off ajax isn’t an option in this case. It was the reason to choose Legenda for this client and he is already testing the shop / knows the feature.

Would you be so kind and post a quick .php fix for this?

Thank you!

Best regards

#123448 Copied

Eva Kemp

Support staff

April 29, 2016 at 16:19

Hello,

We’ve forwarded the issue to our developers. Once there is a reply we’ll let you know.

Thank you for your patience.

Regards,
Eva Kemp.

#123569 Copied

mleihs

Participant

April 29, 2016 at 19:24

Hi Eva,

thanks a lot for taking care!

The site is supposed to go live on Tue/Wed next week. A quick-fix between updates would be great.

Best regards

#123591 Copied

Jack Richardson

Support staff

May 3, 2016 at 08:26

Hello,

We’re sorry for a delay.
The bug has been fixed in the theme update http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 .
Please update the theme and create a back up before.

Best regards,
Jack Richardson.

#123713 Copied
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