Hello, @Diollo Store,

Alright, the breadcrumbs are now visible on the single product page too. Please check back to your site after clearing the browser cache. See this image for a better reference: https://postimg.cc/VS7CTssN

Regards 8Themes Team.

Hello, @Santiago,

Make sure that the latest version of the Core plugin is installed – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Otherwise, please share the site WP Admin URL and Credentials and also the Cpanel Login details as well in the private content area of this topic, so that I’ll check and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

Hello, @Giuseppe,

The issue you are facing is because you are using the Multiple headers feature on your site, You have used the condition for the default header to show it on your site home page: https://postimg.cc/Z05gGh8m https://postimg.cc/jWCnV2SN

I have removed the condition from the Multiple headers >> default header and now your site home page is working fine: https://postimg.cc/4HnJ8LbT

Furthermore, you can watch this video for a better understanding: https://www.youtube.com/watch?v=BpeXfzNwkOc&feature=youtu.be

Regards 8Themes Team.

Hello, @Amardass,

When I check your site I found that there is a CSS code that is set to show the border for the product image and gallery: https://postimg.cc/GHwSsXRz

Now, In order to solve your issue simply go to the Dashboard,>> XStore >> Theme Options >> Theme custom CSS >> Global CSS and then paste the below code at the bottom of the CSS box.

@media (min-width: 993px){
.woocommerce-product-gallery.images-wrapper{
    border: 0 !important;
}
}

Then save settings and check back to your site after clearing the browser cache. The result will appear as you see in the image: https://postimg.cc/F1mTr7Vn

Regards 8Themes Team.

Hello, @oscardc,

Alright, please enable the plugin again and then share your site access with us like the below format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Ori,

Thanks for the access, I have checked your issue and found that the settings were set to fine already then I check the categories on your site and you don’t have any child categories all are the main categories on your site as you can see in this image of your site: https://postimg.cc/xX2tFpgR so it is why the child categories do not appear on the sidebar all you have to do is to add some child categories by assigning them their parent categories then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Harshal,

Some of our customers faced this issue, and they solved it by removing the cache and cookies.

Please try following the steps in our guide regarding this matter:
https://docs.elementor.com/article/235-update-issues

I hope this information helped you solve your issue.

Please first flush all the cache from the server and then remove the site cache and finally remove the browser cache and cookies and check back.

And let me know the result.

Regards 8Themes Team.

Hello, @Zuhair,

Please disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout Layout and check back to your site after removing the browser cache.

Regards 8Themes Team.

Hello, @Clems,

Sorry for the inconvenience, that you faced the issue with working our theme, and I am apologizing for the delay in response.

We have reset your purchase code, Please try to use it again on your site, and hope this will work for you. Actually, we have some issue with our internal server engine as well, which we used to activate the purchase code on the customer’s sites, and our dev team is on weekend, they will be available on Monday and they will fix it as soon as possible. so please be patience.

BTW if still you will face the same issue with activation, then I have added the temporary code for you in the private content area of this topic, which you can use for the temporary purpose on your site, till our dev team will fix it.

Thanks for your understanding and contacting us.
Have a nice weekend.

Regards 8Themes Team.

Hello, @Paulbrad1,

I can see you are using the old version of the theme, first of all, please update your theme and plugins to the very latest version.

And then try to check, if the issue will persist, then, please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well.

Note: First of all, please take the complete backup of your site.

Regards 8Themes Team.

Hello, @hatemelbadre,

1. This seems to be the cache issue only If you are able to see the changes in Customizer and not on the frontend of the site. Please remove the server cache and site cache as well, finally check back the site after clearing the browser cache, I am sure you will not face this issue.

2. I am sorry, I am not able to find the signup message constantly on your site, Can you please share the small video clip of this issue?

And please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @bagshaw50,

Some of our customers faced this issue, and they solved it by removing the cache and cookies.

Please try following the steps in our guide regarding this matter:
https://docs.elementor.com/article/235-update-issues

I hope this information helped you solve your issue.

Please first flush all the cache from the server and then remove the site cache and finally remove the browser cache and cookies and check back.

And let me know the result.

Regards 8Themes Team.

Hello, @Rameez Pathan,

Done, I have solved your issue, I have added the Custom CSS code in XStore >> Theme Settings >> Theme Custom CSS >> Global CSS: https://postimg.cc/sB7KF868

Here is the Result: https://postimg.cc/xqTGgc2B

Note: I have set the value as “75%” you can change that number as per your requirements in the code.

Regards 8Themes Team.

Hello, @Chris0483,

1- Actually, Yes, it is possible and you can do it. Let me explain to you.

When you edit a product from the product options on the edit product page you will see the option for the countdown as you can see in this image: https://prnt.sc/vq1Ghu9hEzxR

By doing this you can set the countdown on simple products only.

For the Variable Products: The creation of the countdown for every product variation will slow down the product page a lot. That’s why we did not add that.

You can add the countdown shortcode in the short product description https://prnt.sc/LXbHV_rkmEIA

[countdown type="type2" scheme="dark" year="2023" month="Mar" day="10" hour="3" minute="01"]

2- Sorry to say, we cannot suggest any third-party plugins to our customers because sometimes they conflict and cause unexpected issues on the site.
I hope you understand.

Regards 8Themes Team.

Hello, @Recep,

When I checked your site, the mobile sticky add-to-cart button is not appearing on the product page you can check here: https://streamable.com/avucme

The option of the sticky add to cart is already disabled when I check your site see image: https://postimg.cc/HjhX14dP

To change the color of the button simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global then paste the below code at the bottom of the CSS box.

.single_add_to_cart_button.button{background: red !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: In the above code the word “red” is the color you can change it as per your requirements.

Regards 8Themes Team.