After theme update I am not able to edit in elementor

This topic has 6 replies, 3 voices, and was last updated 1 year, 6 months ago ago by Rose Tyler

  • Avatar: Harshal
    Harshal
    Participant
    August 13, 2022 at 17:38

    After theme update I am not able to edit in elementor, It is throwing error elementor

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2022 at 06:56

    Hello,

    We’ve checked one of your pages, and we do not see any problem. Please check the screenshot in the Private Content area.
    It looks like a cache problem of your browser. Please clear all cache and try to edit pages using Elementor then.

    Regards

    Please contact administrator
    for this information.
    Avatar: Harshal
    Harshal
    Participant
    August 15, 2022 at 03:46

    ok i have cleared cache many time still not able to edit home page
    https://prnt.sc/C9jfRp_6ZnLu

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 15, 2022 at 06:34

    Hello, @Harshal,

    Some of our customers faced this issue, and they solved it by removing the cache and cookies.

    Please try following the steps in our guide regarding this matter:
    https://docs.elementor.com/article/235-update-issues

    I hope this information helped you solve your issue.

    Please first flush all the cache from the server and then remove the site cache and finally remove the browser cache and cookies and check back.

    And let me know the result.

    Regards 8Themes Team.

    Avatar: Harshal
    Harshal
    Participant
    August 15, 2022 at 07:22

    I did chache clear and all, still facing issue
    elmentor widgets are not displaying,
    can you please login and try to edit home page
    https://prnt.sc/0yJZhD8hhRMw

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2022 at 06:20

    Hello,

    Sorry for the delay in answering.
    We can’t log in, unfortunately. Please provide correct wp-admin access.
    Also, we need temporary FTP access (FTP host, FTP username, FTP password, FTP port). If you do not know how to create FTP, your hosting provider should be able to assist you.

    Regards

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