Purchase Code incorrect after resetting my website

This topic has 4 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Awais Ahmed

  • Avatar: Clems
    Clems
    Participant
    August 12, 2022 at 18:21

    After resetting my website and entering my purchase code to the register theme text area again. The response text is “Sorry, the code is incorrect, try again.” I bought both the theme registration and support package. Kindly help resolve it for activation.

    Thank you

    Clement

    3 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 13, 2022 at 14:55

    Hello, @Clems,

    Sorry for the inconvenience, that you faced the issue with working our theme, and I am apologizing for the delay in response.

    We have reset your purchase code, Please try to use it again on your site, and hope this will work for you. Actually, we have some issue with our internal server engine as well, which we used to activate the purchase code on the customer’s sites, and our dev team is on weekend, they will be available on Monday and they will fix it as soon as possible. so please be patience.

    BTW if still you will face the same issue with activation, then I have added the temporary code for you in the private content area of this topic, which you can use for the temporary purpose on your site, till our dev team will fix it.

    Thanks for your understanding and contacting us.
    Have a nice weekend.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Clems
    Clems
    Participant
    August 15, 2022 at 16:47

    I realized my payment was reversed to my account from ThemeForest and the account was blocked. I tried with different logins and that was also blocked. I am a legitimate person doing business with your company. I want to know why Themeforest is not accepting payment from my account and blocking my account. I promised a client to use the theme for him.

    Waiting for your kind response.

    Thank you

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 16, 2022 at 08:49

    Hello, @Clems,

    That was the actual reason for your issue, In that case, I suggest you to contact Envato as this is out of our scope.

    Regards 8Themes Team.

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