Return to previous page

Fatal error xstore on activate (speed-optimization.php on line 242)

This topic has 4 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Awais Ahmed

Tania

Participant

August 15, 2022 at 19:00

Hello, I recently bought the xstore theme, but when I want to activate it I get this error, could you help me solve it?

Fatal error: Uncaught Error: Call to undefined function et_b_get_terms() in /home/komurecom/public_html/wp-content/themes/xstore/framework/customizer/theme-options/speed-optimization/speed-optimization.php:242 Stack trace : #0 /home/komurecom/public_html/wp-includes/class-wp-hook.php(307): {closure}(Array) #1 /home/komurecom/public_html/wp-includes/plugin.php(191) : WP_Hook->apply_filters(Array, Array) #2 /home/komurecom/public_html/wp-content/themes/xstore/framework/theme-options.php(49): apply_filters(‘et/customizer/a…’ , Array) #3 /home/komurecom/public_html/wp-includes/class-wp-hook.php(307): {closure}(”) #4 /home/komurecom/public_html/wp-includes/class-wp -hook.php(331): WP_Hook->apply_filters(NULL, Array) #5 /home/komurecom/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #6 /home/komurecom /public_html/wp-settings.php(598): do_action(‘init’) #7 /home/komurecom/public_html/wp-config.php(101): require_once(‘/home/komurecom…’) #8 /home/komurecom/public_html/wp-loa d.php(50): require_once(‘/home/komure in /home/komurecom/public_html/wp-content/themes/xstore/framework/customizer/theme-options/speed-optimization/speed-optimization.php on line 242

#331808 Copied Theme version: 8.2.4 WooCommerce version: 6.8.0

3 Answers

Awais Ahmed

Participant

August 16, 2022 at 06:21

Hello, @Santiago,

Make sure that the latest version of the Core plugin is installed – https://xstore.helpscoutdocs.com/article/37-plugins-update

Otherwise, please share the site WP Admin URL and Credentials and also the Cpanel Login details as well in the private content area of this topic, so that I’ll check and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#331820 Copied

Tania

Participant

August 16, 2022 at 17:30

These are the credentials, thank you so much

Please contact administrator
for this information.

#331910 Copied

Awais Ahmed

Participant

August 17, 2022 at 06:04

Hello, @Santiago,

I have debugged your site and find that the issue you are facing is because of the plugins, you are using the other theme as well on your site and that one has some plugins as well and you have also some extra third-party plugins as well.

So first of all, please deactivate all the plugins from your site and then Activate the XStore theme from Appearance >> Themes.

And after that, you have to Install or Activate the theme-required plugins only and check back to your site after clearing the browser cache.

Hope it will solve your issue, and then you can activate all of your third party plugins again one by one and check which one is conflicting and creating the issue on your site.

Regards 8Themes Team.

#331922 Copied
Tagged: activate, fatal error, speed optimization, woocommerce, wordpress, xstore
Viewing 4 results - 1 through 4 (of 4 total)