Andrew Mitchell

Hello, Marios D.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Best Regards,
8Theme’s Team

Hello, Micksc62,

1) The issue with the shop page occurred because there were two versions of it, and the page “shop-2” was selected as the main shop page. We have now reassigned it correctly.

2) The category remains visible in the filter so that users have the option to deselect it if they wish.

3) The links in your header lead to the category archive pages, while the filters update the products on the shop page without redirecting to a different page. If you would like the links to behave the same way as those in the header, you will need to replace the “Filter Products by Categories” widget with the “Product Categories” widget.

Best regards,
8Theme’s Team

Hello, LVRB,

Thank you for providing the examples and access.

The issue appears to be caused by incorrect product settings.
Please note that the products used for linked variations should be set as simple products, not variable ones. You will need to change the product types accordingly.

Best regards,
8Theme Team

We kindly ask you to provide us with the FTP access credentials. The previously provided access details are unfortunately not working.

Thank you in advance for your assistance.

Best regards,
8Theme Team

Hello, cagdask,

Could you please provide us with access to the websites where you are experiencing difficulties activating the plugin?

Best regards,
The 8Theme Team

Hello, TheOne,

Thank you for providing access. We have resolved the issue – please check it on your end (and don’t forget to clear your cache).

If the problem persists, kindly send us a video demonstrating the steps to reproduce the issue, along with a link to the affected product.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your detailed explanation and are glad to hear that you’ve successfully followed the steps to enable Linked Variations.

We kindly recommend updating the theme and the core plugin
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please don’t forget to clear your cache after completing the updates.

If the issue persists, we would be grateful if you could provide us with the link to the specific product in question, along with temporary WP-Admin and FTP access. This will allow us to investigate the matter further and assist you more efficiently.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

We have completed the activation as requested. Please check your private messages for the video and further information.

If you have any additional questions or need further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Hello, LVRB,

We are currently still working on this.

Best regards,
The 8Theme Team

Hello, Fady Haber,

We have identified the reason for the image display issue. It occurs because you are using the Variation Image Gallery plugin, but not all variations have associated image galleries. Once you add at least one image to the Variation Image Gallery for each variation, everything should function correctly.

Best regards,
The 8Theme Team

Hello, mahmut,

Yes, this could indeed become an issue, as we are continuously improving the theme. If you overwrite the specified files, you may lose access to new features and important fixes related to those files.

We recommend that you periodically compare your modified files with the original ones and update your changes accordingly to ensure compatibility with the latest version of the theme.

Best regards,
8Theme Team

Hello, Tienda Vicortech,

Hello, and thank you for providing access and the video recording. However, we noticed that the video only shows a static desktop screen. It is possible that the necessary permissions to record the specific screen or window were not granted during the recording process.

Additionally, we were unable to identify any issues with the AJAX search functionality on our end. It is possible that the issue may be related to browser extensions you might be using.

Best regards,
The 8Theme Team

We have made some updates. Kindly review them at your earliest convenience.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message. We are glad to hear that the issue has been resolved.

If you need any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team