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Viewing 30 posts - 2,311 through 2,340 (of 7,776 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Regarding linked variations, unfortunately, it is not possible to combine linked variations with variable products. Each product used in linked variations must be a simple product.

    If you would like to create the following linked variations:

    Variations:

    – Black T-shirt
    Sizes: S, M, L

    – Blue T-shirt
    Sizes: S, M

    – Red T-shirt
    Sizes: S, M, L, XL

    You will need to create the following simple products:

    – Black T-shirt – S
    – Black T-shirt – M
    – Black T-shirt – L

    – Blue T-shirt – S
    – Blue T-shirt – M

    – Red T-shirt – S
    – Red T-shirt – M
    – Red T-shirt – L
    – Red T-shirt – XL

    In total, you will have 9 simple products, which can then be linked together using the linked variations feature.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you! We will carefully review the issue and get back to you as soon as possible.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Belinda,

    Thank you for your reply and your willingness to provide access. See private massage.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Trey Smith,

    We apologize for any inconvenience caused. Could you kindly provide us with access to the admin panel and FTP?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Belinda Lindhardt,

    We apologize for any inconvenience caused. Could you kindly provide us with access to the admin panel?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    We have implemented changes to improve the display of variations on your website.

    Please note that fine-tuning your site to match specific design preferences falls outside the scope of our standard support services. If you require such customizations, we kindly recommend reaching out to our Customization Department via the following link:

    https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MaxFIN,

    Thank you for providing access. Unfortunately, similar to other parts of the mobile panel, the search text cannot be translated directly from the admin area.

    To enable the translation, we have added the following code to the functions.php file of the child theme.

    add_filter("theme_mod_search_placeholder_et-desktop", function($current_mod) {
            if (defined('ICL_LANGUAGE_CODE')) {
                switch (ICL_LANGUAGE_CODE) {
                    case 'es': // Spanish
                        $current_mod = 'Buscar por';
                        break;
                    case 'fi': // Finnish
                        $current_mod = 'Etsi';
                        break;
                    case 'en': // English (default)
                        $current_mod = 'Search by';
                        break;
                }
            }
    
            return $current_mod;
    
        });

    If you would like to change the text, please provide us with the desired wording, and we will update it accordingly.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    The reason for such behavior may be related to caching or changes in the file loading order. We kindly recommend disabling caching and the CDN, then checking the issue again. If the problem persists, please provide us with access to the admin panel and FTP so we can investigate further.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We are currently working on this issue and will release an update to resolve it in the near future.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, David-IU,

    This is the expected behavior, as this file is generated automatically based on the options configured in the customizer.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Unfortunately, our changes are still not being reflected. Could you please check if there are any additional server-side caches on your end that might be causing this issue?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Unfortunately, our changes are still not being reflected. Could you please check if there are any additional server-side caches on your end that might be causing this issue?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    We hope this message finds you well. We have noticed that the issues we pointed out in our previous message have not yet been addressed. Kindly make the necessary corrections so that we can proceed further.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    We would like to inform you about the current issues we have identified:

    1) The image import process is not completing successfully. This may be due to insufficient server storage. Additionally, we recommend increasing the following server settings:
    – Max Execution Time: set to 180 seconds
    – Max Input Vars: set to 2000

    2) There are page loading issues caused by JavaScript errors originating from WordPress itself. These errors occur even when using the default theme. Please refer to the attached files for more details.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme Team

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have identified that the issue is related to the LiteSpeed Cache plugin. Unfortunately, a simple cache purge does not resolve the problem – only fully disabling the plugin proves effective.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We are currently experiencing a rather unusual issue. Any changes we make to the theme files are being applied across the entire website, except for the following product page:

    https://loveisrebel.cl/producto/conjunto-dakota-short-west-acero/

    At the same time, any modifications made to the plugin files are not being reflected on the site at all.

    Could you please confirm whether all caching mechanisms have been fully disabled?

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yang qiaorun,

    In this case, we kindly recommend that you contact Meta Support. It is possible that the issue is due to the application not being switched to Live Mode. Please try enabling Live Mode first. If the problem persists after that, we suggest reaching out to the Meta Support team for further assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Baris,

    We have made some updates. Kindly review the changes at your earliest convenience, and please don’t forget to clear your cache.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    1) Please note that we are not responsible for any issues caused by custom code that has been added. If everything was functioning correctly prior to the implementation of this code, we kindly recommend removing it and reviewing the changes made.

    2) Regarding the change in the appearance of products on the variations page – this behavior occurs because an image has been set for the variation, but not for the main product. Please ensure that a main product image is assigned, and the issue should be resolved.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yang qiaorun,

    In the authorized URL, the page name should not be used. Please ensure that the correct link to the page is provided. Kindly review the submitted materials.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    Thank you for reaching out to us. We have made some updates – please check and let us know if everything is working as expected.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear LVRB,

    We kindly ask you not to enable developer mode, and to completely disable CDN and caching.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear LVRB,

    We kindly ask you not to enable developer mode, and to completely disable CDN and caching.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    Regarding the display of linked variations on the shop page — unfortunately, this is currently not possible, as linked variations only function on the single product page.

    As for the other two issues, we have made some adjustments. Kindly check and let us know if everything is working as expected.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We kindly ask you to disable the server caches and CDN, as we are currently unable to see the results of the changes we are implementing.

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We kindly ask you to disable the server caches and CDN, as we are currently unable to see the results of the changes we are implementing.

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    As we do not have FTP access, we kindly ask you to replace the following file:

    xstore-waitlist.php located in /wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php

    The link to the updated file will be provided in the private content section.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Unfortunately, the FTP access is not working. Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    To achieve this, please add the following CSS code by navigating to Customizer → Theme Custom CSS → Global CSS:

    .single-product .etheme-add-to-cart-form ul.st-swatch-size-large li.type-image {
    width: 40px;
    height: 40px;
    }

    You may adjust the value 40px to suit your specific requirements.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 2,311 through 2,340 (of 7,776 total)