Andrew Mitchell

Hello, LVRB,

Please kindly update the theme and plugin to their latest versions, as the fix for this issue should be included in the updated version of the theme.

Best regards,
The 8Theme Team

Hello, Rok,

We kindly ask you to contact your hosting provider and request a full backup of your current website before proceeding.

Please also note that there are two available options for modifying the installed demo content:

1. Without preserving previously installed data
Please note that if the demo content was initially installed and later modified, all such changes will still be removed during this process.

2. With preservation of previously installed data
In this case, all previously added products, pages, and posts will be retained. Only the design (layout and styling) will be updated.

Kindly let us know which of the above options you would prefer so that we can proceed accordingly.

Best regards,
8Theme Team

Hello, regencycigaremporium,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, muhammed,

Thank you for your patience, and please accept our apologies for the delay in response. Kindly note that our reply times may vary and can take up to 24 hours from Monday to Friday, and up to 48 hours during weekends (Saturday–Sunday).

We appreciate you providing access to the development site. However, we noticed that the login credentials for the admin panel were not included. The login details you provided for the live site do not work for the development site.

We have made modifications to the following file:

wp-content/themes/xstore/framework/features/woocommerce/progress-bar.php

As a result, the error originating from our theme has been resolved. Please check and confirm on your end.

Additionally, we will reach out to the developers of the WooCommerce Dynamic Pricing & Discounts plugin to request that they address the issue from their side, as we are unable to make changes to third-party products.

Please note that the changes we made will be included in the next theme update.

Best regards,
8Theme Team

Hi Wenjie,

Do you have any other questions regarding this topic?
If not, we will go ahead and close this ticket.

Thank you again for choosing SalesMax!

Kind Regards,
The 8Theme Team

Hello, Jamall

Yes, we do require FTP access. Please make sure that the access you provide is for the website where the issue is occurring.

Best regards,
8Theme Team

Hello, Rajat Gajera,

Thank you for providing access. We have made some changes—please review them at your convenience.

Best regards,
The 8Theme Team

Hello, Rok,

Thank you for reaching out to us.

Yes, it is possible to import a different demo design from the “Import Demos +140” tab. You may switch to another demo if you feel that the current one does not fully meet your requirements. There is no additional fee for importing a different demo; this feature is included with your theme purchase.

However, please note that importing a new demo may overwrite your existing content, depending on the import options you select. To minimize the risk of losing your progress, we strongly recommend creating a full backup of your website before proceeding with the import. This will allow you to restore your current setup if needed.

Should you need assistance with the import process or backing up your site, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, muhammed,

Thank you for providing access.

As we can see, a third-party theme is currently being used on your site. However, the issues you mentioned are also present with this theme.
Please review the attached files — we have identified which specific files from third-party plugins are responsible for the problem (details are included in the attachments).
Since we are not the authors of these plugins, we are unable to modify them. We kindly recommend that you contact the plugin developers directly for further assistance.

Best regards,
8Theme Team

Hi Wenjie,

Thank you for purchasing our SalesMax plugin.

At the moment, we do not yet have a system in place for upgrading or downgrading licenses. However, we are actively working on this feature and plan to launch it soon.

In the meantime, if you would like to change your license, please log in to your 8Theme Dashboard (My Account section) and simply cancel your current order. Once the cancellation is processed, we will issue a full refund. After that, you will be able to purchase a Max license for either 30 or 50 domains.

If you have any questions or need assistance, please do not hesitate to contact our support team.

Best regards,
The 8Theme Team

Hello, LVRB,

In this case, we kindly recommend that you refrain from using linked variations and instead utilize standard variable products. The linked variations technology is designed to create a simple product for each variation.

Best regards,
8Theme Team

Hello, back to 90s,

We have corrected this issue. Kindly check it at your convenience.

Best regards,
The 8Theme Team

Hello, Belinda Lindhardt

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Thank you for your prompt reply.
Please kindly send us your license key via the private area as well.

We hope this message finds you well.

We would like to inform you that the archive has been updated. Kindly download and install the latest version at your earliest convenience. Once completed, please let us know whether the issue has been resolved.

Best regards,
The 8Theme Team