Andrew Mitchell

Hello, BIANCA,

Thank you for updating the theme. We have resolved the issue—please check and confirm.

Best regards,
8Theme Team

Dear, Jhen,

To resolve this issue, we have added the following code to the custom CSS:

.checkout_coupon {
    z-index: 10019;
    display: inline-block;
}

Please note that this fix will also be included in the next theme update.

Best regards,
The 8Theme Team

Hello, molo,

In that case, we kindly ask you not to provide us with FTP access to your website.

Best regards,
The 8Theme Team

Hello, HTG DIGITAL STORE,

Unfortunately, we are unable to access your admin panel. The only thing currently available to us is the default Hostinger welcome page.

Best regards,
The 8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Hello, Peter,

We would like to inform you that we have released an update for the theme, which includes numerous fixes, including improvements related to the WBP builder. We kindly ask you to install the latest update and check whether the issue has been resolved.

Best regards,
The 8Theme Team

Hello, Eugene Shek,

Greetings! Since the issue is not related to the theme files but rather to the plugin, we kindly recommend updating the plugin – Legenda Core v1.3.4. You can find the details in the attached screenshot.

Best regards,
The 8Theme Team

Hello, molo,

Thank you for providing access to the admin panel. We have made the necessary changes – please review them at your convenience.

Best regards,
The 8Theme Team

We kindly advise against using multiple builders simultaneously. In your case, the most suitable solution would be to choose a single builder and rebuild the missing pages using it exclusively.

Best regards,
The 8Theme Team

Hello, Nicolo,

We are currently unable to see the product blink effects (please refer to the attached video for more details).

Additionally, you can adjust the animation settings in Elementor. To do this, open the desired page in the Elementor editor, select the “Archive Product” element, and set your preferred Animation Type.

Best regards,
8Theme Team

Hello, Peter,

Thank you for providing access. We have reviewed your environment and noticed that you are currently using PHP version 8.3.12.

We would like to inform you that the plugins mpc-massive and woocommerce-infinite-scroll are not compatible with this version of PHP. To ensure proper functionality of these plugins, we kindly recommend downgrading your PHP version to either 8.0 or 7.4.

Best regards,
8Theme Team

Hello, Nicolo,

As far as we can see, after moving to the new hosting, the flickering issue has disappeared, and now the products are smoothly sliding in from the bottom.

Best regards,
The 8Theme Team

Hi Abhinandan,

Sure, to improve mobile performance scores, we recommend the following:

– Disable unnecessary animations, as they can impact loading speed and performance on mobile devices.
– Use lightweight elements and avoid heavy media files where possible.
– Consider enabling AMP (Accelerated Mobile Pages) as it can significantly enhance mobile loading speed and user experience.

If you need assistance with any of these steps, feel free to reach out — we’re happy to help.

Best Regards,
8Theme’s Team

Hello, sektek,

Thank you for providing access. We would like to kindly inform you that it is necessary to enable the following option on your server:

allow_url_fopen

We have attempted to enable this setting via php.ini and .htaccess; however, it appears that the option is disabled at a higher configuration level, and we are unable to override it.

We kindly ask you to contact your hosting provider and request that they enable the allow_url_fopen option on your server.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hello Mayur,

Thank you for your message and for your understanding regarding the scope of our support.

We truly appreciate your proactive approach and your willingness to implement the optimizations yourself. While we cannot provide in-depth, personalized configuration services, we’re happy to offer you a more detailed, step-by-step guide to help you optimize your website using the XStore theme and WP Rocket.

Please follow the steps below to improve your website’s performance and aim for a 90+ score on Google PageSpeed Insights:

1. Image Optimization

– Convert all images to modern formats like WebP.
– Use tools like TinyPNG, ShortPixel, or Imagify to compress images without losing quality.
– Ensure images are not larger than necessary (e.g., avoid using 2000px wide images in a 300px container).

2. WP Rocket Configuration (Recommended Settings) https://prnt.sc/KrryjX_ich6Y https://prnt.sc/VBDdWj3ZYhuU https://prnt.sc/6N8rQVS_SLk8 https://prnt.sc/ALcbp5Wf8-Jo https://prnt.sc/Z9bJEfzDOaVb

3. Theme & Plugin Optimization

– Avoid using multiple sliders or heavy visual elements on the homepage.
– Deactivate and remove any plugins that are not essential.
– Replace heavy plugins with lightweight alternatives where possible.

4. Server Optimization

– Ensure your hosting environment is optimized for WordPress and WooCommerce.
– Use the latest PHP version (8.1 or higher recommended).
– Consider using a managed WordPress hosting provider with built-in performance tools (e.g., Cloudways).

Example of Optimized XStore Site

To demonstrate what’s possible with proper configuration, please refer to this example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

As shown, the XStore theme is capable of achieving a 98+ score on mobile and 100 on desktop when properly optimized.

Please also refer to this forum post for additional insights:
https://www.8theme.com/topic/my-website-cpu-usage-100-after-this-xstore-theme/#post-450472

We hope this guide helps you move closer to your performance goals. If you have any specific questions about the steps above, feel free to ask, and we’ll do our best to assist you within the scope of our support.

Best regards,
8Theme’s Team