Andrew Mitchell

Hello, Nicolo,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Plethora,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, mo,

Thank you for providing access. The issue appears to be related to the compatibility between Elementor Pro, WooCommerce, and the theme settings.

To resolve this, we have added the following code to the functions.php file of your child theme.

add_action(‘wp_footer’, ‘fix_elementor_lightbox_on_variation_change’, 100);

function fix_elementor_lightbox_on_variation_change() {
    if ( ! is_product() ) {
        return;
    }

    ?>
    <script>
    jQuery(function($) {
      $(document).on('found_variation', function() {
        setTimeout(function() {
          $('.woocommerce-product-gallery__image a').each(function() {
            $(this).attr('data-elementor-open-lightbox', 'yes');
          });

          if (typeof elementorProFrontend !== 'undefined' &&
              elementorProFrontend.modules &&
              elementorProFrontend.modules.lightbox) {
            elementorProFrontend.modules.lightbox.init();
          }
        }, 1000);
      });
    });
    </script>
    <?php
}

Please note that this fix will also be included in the next theme update.

Best regards,
8Theme Team

Dear Omar Quddam,

To improve your website speed, we recommend the following steps:

1. Optimize your images – Ensure all images are properly compressed without compromising quality.
2. Optimize your server – Consider using a reliable hosting provider and enabling server-side caching.
3. Optimize your website using a performance plugin such as WP Rocket – This can help with caching, file minification, and other speed enhancements.

Implementing these steps should significantly improve your site’s performance.

Best regards,
8Theme’s Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

There have been no changes to the database queries, and there should be no issues related to caching either.

Best regards,
The 8Theme Team

Hello, Nicolo,

We are pleased to inform you that we have implemented an optimization of AJAX requests. These improvements are now available in the latest update.

The following files have been modified as part of this update:

- themes/xstore/framework/woo.php  
- themes/xstore/framework/theme-functions.php

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, S,

Please note that any changes you have made to the translation in the mega menu may be lost. If you have only just created them, this may not be critical. However, we strongly recommend that you create a full backup of your website before proceeding.

Best regards,
8Theme Team

Hello, designadda,

The issue appears to be related to the PHP version currently in use. Kindly update your PHP version to 8.0 or higher. Alternatively, please provide us with access to your FTP panel so we can assist you further.

Best regards,
8Theme Team

Hi David Zoque,

Thank you for your message and for providing additional context regarding your server’s performance.

Based on what we can see, a CPU usage of 75–80% during idle periods is considered within the normal range for your current server configuration. However, please note that if 2–5 customers access your site simultaneously, this level of usage may cause the server to become unresponsive, even when using the default Storefront theme with XStore Core plugin disabled.

Regarding optimization, we continuously work on improving the performance of the XStore theme with every update. In this particular case, we have identified a potential 10% performance improvement, of which approximately 5% was already implemented in the most recent XStore Core update released yesterday.

It’s important to clarify that this 10% improvement refers to the load generated by the XStore theme, not the default Storefront theme. The default theme includes only about 5% of the customization options and functionality that XStore currently offers.

In summary, the XStore theme naturally requires more resources ( +20%) due to its extensive features — approximately 95% more functionality than the default Storefront theme. As a result, your current server setup may not be sufficient to handle WooCommerce + XStore under real-world traffic conditions, which aligns with the concerns we discussed at the beginning of this topic.

To ensure optimal performance and stability, we strongly recommend considering an upgrade to a more powerful server and implementing a service like Cloudflare to help mitigate bot crawling and reduce unnecessary load on your site.

We hope this clarifies the situation, and we’re here to assist you further if needed.

Best regards,
8Theme’s Team

Dear MKGlobo Solutions,

According to Envato’s support policy, this request falls outside the scope of the support we are able to provide. We offer assistance exclusively through our support forum in a written format.

If there is any sensitive information that should not be shared publicly, you are welcome to provide it in the private area of the forum.

We appreciate your understanding.

Best regards,
8Theme’s Team

Hello, Chris,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

You may now check the idle position. Please note that there are currently no active users— only a meta bot is crawling the site. (Screenshot attached)

Best regards,
The 8Theme Team

Dear David Zoque,

Thank you for your message and for your attention to detail.

Yes, the CPU usage was recorded during an idle period — no one was logged into the admin panel, and no browsers were actively accessing the site. The only activity observed at that time was from bots scanning the website.

We hope this clarifies the context of the CPU usage measurement. Please let us know if you need any further information.

Best regards,
8Theme’s Team

Dear David Zoque,

Thank you for your message and for your continued patience as we work through this matter.

Please note that when the storefront is idle it still consumes ≈ 60–80 % of server resources. We’ve been watching the metrics all day:

During quiet periods (few bots) usage drops to ~20 %.
Once crawler traffic picks up, it spikes back to 80–90 %.

We’re still monitoring the storefront to understand the pattern. We share a short video as proof and a link to the live dashboard where you can track bot activity yourself.

Additionally, we’ve identified an area within XStore that can be optimized, which we estimate could improve performance metrics by approximately 10%. Our development team is currently working on implementing this enhancement, and we believe it will contribute positively to the overall efficiency of the site.

We truly value your trust and high expectations, and we remain committed to delivering a thorough and effective resolution. We’ll keep you updated as we make progress.

Best regards,
8Theme Team