Forum Replies Created

Viewing 30 posts - 1,741 through 1,770 (of 7,776 total)
1 2 3 … 58 59 60 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jhen,

    Unfortunately, FTP access is currently not working, and editing via the WP File Manager plugin is also not possible at the moment.

    Best regards,
    The 8Theme Team

    #453534 Copied In reply to: PHP Fatal error: Uncaught TypeError: sizeof(): Argument #1 ($value) must be of type Countable|array,
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You can find the archives at the following link:
    https://www.8theme.com/downloads/

    Best regards,
    The 8Theme Team

    #453465 Copied In reply to: Incompatibility woocommerce version 10.1.0 with woopress 6.5.5
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, EM,

    1) The current version of the Royal Core plugin is 1.5.5.
    2) The Essential Grid plugin is included as a bundled plugin with the theme.

    Best regards,
    The 8Theme Team

    #453429 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Malcolm,

    Unfortunately, even after installing the WP File Manager plugin, we are unable to edit files on your server due to restricted file editing permissions.

    We kindly ask you to provide us with either FTP access or the necessary permissions to edit files via the WP File Manager plugin.

    Best regards,
    The 8Theme Team

    #453427 Copied In reply to: Wanting to make changes to Search results page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    Thank you for reaching out to us. We have updated the archives for download. Kindly re-download them and proceed with the installation.

    Best regards,
    The 8Theme Team

    #453418 Copied In reply to: Incompatibility woocommerce version 10.1.0 with woopress 6.5.5
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear GreenLion,

    Thank you for your message. We appreciate your prompt response.

    Please note that our team will review your email and get back to you on Monday.

    Best regards,
    8Theme Team

    #453366 Copied In reply to: Cart custom code not completed and store is not functional
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have resolved the issue—please check and confirm on your end. Additionally, the fix will be included in the upcoming update.

    Best regards,
    The 8Theme Team

    #453320 Copied In reply to: etheme condtions erorr showing on contact us page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Yes, you simply need to copy and paste the content from the file.

    Best regards,
    The 8Theme Team

    #453310 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Malcolm,

    Unfortunately, there is no option to manually change the link, as it is automatically generated to direct to the store page. However, if you could kindly provide us with FTP access and the desired link, we would be happy to replace it for you.

    Best regards,
    The 8Theme Team

    #453288 Copied In reply to: Wanting to make changes to Search results page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, WebLxo,

    We kindly ask you to provide us with updated FTP access credentials, as the ones previously provided are unfortunately no longer working.

    Thank you in advance for your assistance.

    Best regards,
    8Theme Team

    #453278 Copied In reply to: etheme condtions erorr showing on contact us page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, EM,

    In order to identify and resolve issues related to updating the PHP version, we kindly ask you to update PHP, provide us with FTP access, and enable debug mode. We understand that making these changes on a live website can be challenging, so we recommend creating a staging site instead and sharing access credentials with us.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    #453270 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, BIANCA,
    Thank you for providing access.

    As the card page is built using Elementor, please note that dynamic fields cannot be translated using the Loco Translate plugin. To translate dynamic content, we recommend installing a plugin that supports dynamic translations, such as WPML.

    However, if you do not plan to use multiple languages on your website, you may directly input the desired text within the Elementor editor. Further details regarding this process can be found in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #453268 Copied In reply to: Tradução do thema não funcionando pelo WordPress loco
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, velvate,

    Hello! We would like to kindly ask whether you have submitted a request via our roadmap page: https://www.8theme.com/roadmap/

    If you are interested in customization services, you may also submit a request to the appropriate department through the following link: https://www.8theme.com/contact-us/

    Please note that support does not include the development of additional functionality.

    Best regards,
    The 8Theme Team

    #453261 Copied In reply to: Request for Custom Product Categories Widget with XStore Design for Shop Sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, EM,

    We are sending you the cart.php file. The link will be provided in the private content section.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #453221 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, BIANCA,

    Unfortunately, the access credentials you provided for the admin panel are no longer valid. Kindly provide us with the updated and correct access details at your earliest convenience.

    Best regards,
    8Theme Team

    #453210 Copied In reply to: Tradução do thema não funcionando pelo WordPress loco
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MaxFIN,

    We have updated the name to “lisätietoihin”. However, due to the default structure of WooCommerce, the button label and the step title are automatically set to be the same. Unfortunately, there is currently no standardized way to assign different names to each of them.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #453125 Copied In reply to: Finnish Grammar Issue – Same String Used for Different Checkout Elements
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    1) This code applies globally to all products, so there is no need for you to add anything further.
    2) Yes, you may proceed.

    Best regards,
    The 8Theme Team

    #453118 Copied In reply to: Help with Adding Gallery Tab on Variable Product Page (XStore + Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, K.Sid,

    We have resolved the issue related to the initialization of Masonry within tabs.

    To address this, we have added the following code snippet:
    “Reinitialize Masonry inside tabs” 

    add_action( 'wp_enqueue_scripts', function() {
    $custom_js ="
		jQuery(document).ready(function($){
			$('.single-product .et-woocommerce-tab').on('click', function(){
				$(document).trigger('resize');
			});
		});";

    wp_add_inline_script( 'jquery', $custom_js );
});

    Best regards,
    The 8Theme Team

    #453107 Copied In reply to: Help with Adding Gallery Tab on Variable Product Page (XStore + Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, EM,

    Unfortunately, we are unable to make changes to the file using the “Theme File Editor” due to the following error:

    “Unable to communicate back with site to check, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”

    We recommend using an alternative method, such as SFTP, to apply the necessary changes.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #453095 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Mirko,

    Thank you for reaching out to us.

    First of all, we kindly ask you to review the following topic, where a similar issue was discussed in detail:
    https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450992

    As mentioned in that thread, the customer initially suspected the XStore Core plugin to be the cause of high CPU usage. However, after switching to the default Storefront theme, the issue persisted. This indicates that the problem is not directly related to our theme or plugin.

    In such cases, the high CPU usage is often caused by external factors such as bot attacks or server configuration limitations. We strongly recommend implementing protection measures such as using Cloudflare to mitigate potential attacks and considering an upgrade to a more powerful hosting environment for better performance.

    We hope this helps clarify the situation. Please let us know if you have any further questions or need assistance.

    Best regards,
    8Theme’s Team

    #453018 Copied In reply to: CPU often at 100% – I don’t understand what could be causing this
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Peter,

    At the moment, we are not experiencing the issues you mentioned. Please make sure to clear your cache after updating the theme, as this can often resolve such problems.

    Best regards,
    The 8Theme Team

    #452986 Copied In reply to: Page not working – strange problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Enduratex,

    Unfortunately, at the moment, it is not possible to implement the swatches display for local attributes. We kindly recommend that you submit a feature request via our roadmap at
    https://www.8theme.com/roadmap/
    or consider reaching out to our customization service for further assistance: https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    #452985 Copied In reply to: Product Variation Swatches (Local-vs-Global Attributes)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MaxFIN,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #452982 Copied In reply to: Finnish Grammar Issue – Same String Used for Different Checkout Elements
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, protosotiris,

    We have resolved the issue. Kindly check it at your convenience.

    Best regards,
    The 8Theme Team

    #452981 Copied In reply to: Xstore main theme shows up as “BigDrop” on multiple sites
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    To add your desired content, please navigate to Static Blocks and create a new static block with the appropriate content. Once created, you may insert the shortcode of this block into the tab content area.

    Regarding the Live Paste functionality, please note that this issue is related to recent updates and code changes in Elementor, which currently impose certain limitations on this feature.

    As a workaround, we kindly ask you to download the necessary element files from the following link: https://fex.net/s/xykbsdm . After downloading, please use the Elementor editor to open a static block and import the templates to your website. Detailed instructions on how to do this can be found at: https://elementor.com/help/template-library/

    Should you have any further questions or require additional assistance, please do not hesitate to contact us and provide us with temporary wp-admin access.

    Warm Regards,
    The 8Theme Team

    #452980 Copied In reply to: Help with Adding Gallery Tab on Variable Product Page (XStore + Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Peter,

    We have resolved this issue. Kindly check and confirm at your convenience.

    Best regards,
    8Theme Team

    #452880 Copied In reply to: Page not working – strange problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, K.Sid,

    If you would like the tab content in the single product layout to be unique for each product, please follow the steps below:

    1. Navigate to the Elementor editor for the Single Product.
    2. Edit the Tab element and add a new tab.
    3. Make sure to select the “Single Product Custom Tab” option.
    4. Save your changes.
    5. Open the product you wish to edit and go to the “XStore Options” section.
    6. Navigate to the “Single Layout” tab, where you can select the Tab Title and Tab Content.

    If you prefer to build the tab content using Elementor, you will need to create a corresponding Static Block and insert it into the content using a shortcode.

    Please refer to the screenshots below for further details.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #452874 Copied In reply to: Help with Adding Gallery Tab on Variable Product Page (XStore + Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, carlos,

    Thank you for providing access. We have resolved your issue – please check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    #452760 Copied In reply to: How to use Crypto mobille APP theme…..
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We hope this message finds you well.

    1) The update is now available. However, since there have been modifications made to your child theme, we are unable to apply the update automatically. In order to proceed, we kindly ask you to provide us with FTP access so that we can manually update the necessary files in the child theme.

    2) Before upgrading the PHP version, please ensure that all plugins and WordPress itself are updated to their latest versions. We have tested the theme and Royal core on PHP version 8.2 and did not encounter any issues.

    3) Regarding the Wordfence plugin, there appears to be a false positive due to a conflict with another plugin that shares a similar name. To investigate this further, we kindly request that you provide us with the full error log.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    #452753 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, velvate,

    Unfortunately, we are unable to submit requests on behalf of another person.

    Best regards,
    The 8Theme Team

    #452726 Copied In reply to: Request for Custom Product Categories Widget with XStore Design for Shop Sidebar
  • 1 2 3 … 58 59 60 … 258 259 260
    1,741–1,770 of 7,776 posts
Viewing 30 posts - 1,741 through 1,770 (of 7,776 total)
1 2 3 … 58 59 60 … 258 259 260