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Viewing 30 posts - 1,351 through 1,380 (of 6,630 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 10:17

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 10:14

    Hello, DolphinRC,

    In order to make the necessary modifications to the categories, we require FTP access. Unfortunately, access to the admin panel alone is not sufficient.

    Could you kindly provide us with the necessary FTP credentials?

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 10:10

    Hello, Sparc,

    Thank you for providing access. We have added the following custom CSS to Customizer -> Theme Custom CSS -> Mobile

    .single-product .elementor-widget-woocommerce-product-etheme_product_images .main-images.clearfix {
        display: flex;
        flex-wrap: wrap;
        flex-direction: column-reverse;
    }

    This CSS adjusts the position of the image that changes to the last one. Please remember to clear the cache after applying the changes.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 09:44

    Hello, Andrea,

    Thank you for providing access. We have resolved the issue by adding the “Show product counts” option for the XStore Swatches filter. This adjustment ensures that customers who are accustomed to using the widget without quantity display do not encounter any difficulties.

    Additionally, we have released and installed patch #9488046 for you, so you do not have to wait for the official update. Please note that the aforementioned option will also be included in the upcoming update.

    Should you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    8Theme Team

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 09:25

    Dear Mauro,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 23:59

    Dear samo,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 23:27

    Dear samo,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 14:46

    Dear Crispy123,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 14:28

    Dear Crispy123,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 14:25

    Dear Crispy123,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 10:56

    Hello, wilhem,

    Thank you for reaching out to us. Unfortunately, at this time, it is not possible to implement such a variation change on the theme. We do have a similar system with linked variations; however, it requires a page reload to function properly.

    If you would like a system similar to your request to be developed, please follow the link below and submit a request for this functionality:

    https://www.8theme.com/roadmap/

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 10:55

    Dear Youcef,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 10:22

    Dear Andrea,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 09:52

    Hello, alhamzamedia,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 09:50

    Hello, Carina,

    Thank you for reaching out to us.

    When a customer creates an account using the XStore theme with WooCommerce, their data, including username, email, and other details, is stored in the WordPress database. Specifically:

    1. Storage Location: Customer information is stored in the WordPress database under the wp_users and wp_usermeta tables. WooCommerce also maintains additional customer-related data in the wp_wc_customer_lookup table.
    2. Viewing and Managing Customer Records: You can view and manage customer accounts directly from your WordPress dashboard by navigating to Users > All Users or WooCommerce > Customers. Here, you can edit customer details, reset passwords, and manage their account settings.

    If you need further assistance, please feel free to ask.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 09:45

    Hello, DolphinRC,

    Thank you for providing access. Currently, we can see that both parent and child categories are being displayed. Unfortunately, there is no simple way to display only specific ones. However, this can be achieved with a small customization. To proceed with this, we would require FTP access.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:25

    Hello,

    Thank you for reaching out to us.

    Please find the documentation for the XStore Checkout Page Builder with Elementor at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:23

    Hello, Abdulaziz,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:22

    Hello,

    Thank you for reaching out to us.

    From your screenshot, it looks like Cloudflare has flagged your connection as unusual, possibly due to high traffic, a VPN, or an IP address associated with automated activity. As a result, you’re being asked to verify that you’re human before proceeding.

    Steps to Fix:
    1/ Complete the CAPTCHA – Click the “Verify you are human” checkbox.
    2/ Check Your Network – If you’re using a VPN, try disabling it and reloading the page.
    3/ Clear Browser Cache & Cookies – This can help reset any security-related cookies that might be causing issues.
    4/ Try Another Browser or Device – To see if the issue is browser-specific.
    5/ Restart Your Router – If your IP is flagged, restarting your router may give you a new one.
    6/ Contact Hosting Provider – If the issue persists, your web host or Cloudflare settings might need adjustment.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:20

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We understand the issue you are facing with your website not loading properly. We appreciate your efforts in troubleshooting by deactivating plugins and updating the XStore theme.

    Please ensure that your caching plugins, CDN services (if any), and server configurations are not causing the problem.
    Based on our observations https://prnt.sc/0_3VGlOIeUGH – we recommend contacting your hosting provider, as such issues are typically unrelated to the theme used on your website.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:16

    Dear Nirmalya,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:00

    Hello,

    Could you please confirm if we understand correctly that you would like to remove the category display from the mobile menu?

    To achieve this, please navigate to *Header Builder with Elementor > edit temaplate > Mobile Menu > https://prnt.sc/VwI5LXtiQmAy

    Should you need any further assistance, feel free to reach out.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 07:56

    Hello,

    Thank you for reaching out to us.

    As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.

    Functionality of options for switching languages and currencies depends on the correct configuration of the corresponding plugins. Since you are using GTranslate for language switching and FOX-Currency Switcher Professional for WooCommerce, please ensure that both plugins are properly set up and activated. Additionally, please check for any potential conflicts with other plugins. If you require further assistance, we suggest reaching out to the support teams of the respective plugins.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 16, 2025 at 20:00

    Dear Erica,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 16, 2025 at 18:37

    Dear Quantech,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2025 at 21:37

    Dear R.Cristofor,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2025 at 21:37

    Dear R.Cristofor,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2025 at 16:47

    Dear samo,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2025 at 10:24

    Dear Terpsauce,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2025 at 00:13

    Dear samo,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 1,351 through 1,380 (of 6,630 total)
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