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Urgent Issue – Missing Media Files After Admin Deletion

This topic has 4 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Crispy123

Participant

March 16, 2025 at 21:58

Dear 8Theme Support,

I had issues with an admin and decided to delete the user. Unfortunately, I overlooked the option to delete all content associated with this user.

We immediately documented important information and uploaded a backup from this morning. The backup was successfully restored, and everything should be working fine. However, certain media files (images) uploaded by the user are missing from the media library.

Attached, you will find screenshots of the media library. Please take a look at this issue. I don’t want to be pushy, but I would like to emphasize that this matter is very urgent.

Best regards.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#437466 Copied Theme version: 9.4.8

3 Answers

Crispy123

Participant

March 17, 2025 at 08:38

Please, we urgently need your help, as the images are still being displayed incorrectly, causing us to lose customers every day.

#437510 Copied

Luca Rossi

Support staff

March 17, 2025 at 14:25

Dear @Crispy123,

Could this be a cache-related issue? The images appear correctly on our end: (https://tinyurl.com/2bdkgw3t).

May we kindly ask you to double-check the images located in the /wp-content/uploads/ directories as well?

Please let us know if you need any further assistance.

Best regards,
8Theme Team

#437595 Copied

Andrew Mitchell

Support staff

March 17, 2025 at 14:25

Dear Crispy123,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#437596 Copied
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Urgent Issue – Missing Media Files After Admin Deletion

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