Andrew Mitchell

Hello, Chris0483,

Could you please provide temporary FTP access, We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message and for clarifying your concern.

If you are not satisfied with our theme, you can submit a refund request here – https://themeforest.net/refund_requests/new/

Once your request is submitted, our team will review it as soon as possible.

Best regards,
8Theme’s Team

Hello,

This issue is related to the core WooCommerce files. It indicates that the file product-image-builder.php has been deleted, renamed, or is currently inaccessible. We recommend reinstalling the WooCommerce plugin; however, please make sure to create a full backup before proceeding.

Best regards,
8Theme Team

Hello, khurram virk

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

We are currently seeing the following message from your server:
“Service Unavailable. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

Best regards,
The 8Theme Team

Hello,

The configuration of category, brand, and other store archive pages is managed through the Products Archive tab. You only need to adjust the display conditions. In the Products Archive editor, you will also find pre‑designed templates for the corresponding pages.

For more detailed information, please refer to the following links:

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
https://www.8theme.com/documentation/xstore/woocommerce/shop-page/
https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Best regards,
8Theme Team

Hello, molo,

Thank you for providing access. We have discovered that part of your website loads via the HTTP protocol, while another part uses HTTPS. This inconsistency is the main cause of the issue. We attempted to resolve it using the “Really Simple SSL” plugin, which partially helped. However, there are still 162 cached elements being loaded through the incorrect protocol. We tried clearing the cache, but it did not resolve the problem. It is possible that you have additional server-side caches or a CDN that also need to be cleared.

We also noticed that you are using both the Elementor Pro and PRO Elements plugins simultaneously. Please choose one of them to avoid potential conflicts.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, molo,

Unfortunately, the access credentials you provided for the admin panel are no longer valid. Please provide us with the current access details.

Best regards,
8Theme Team

Hello, mantolis,

Thank you for your kind feedback! We are glad to know that you are satisfied with the result.
If you need any further assistance in the future or decide to use the solution for a client, please feel free to contact us anytime.

Best Regards,
8Theme’s Team

Hello, mantolis,

Thank you for providing the code. To enable SKU-based variation search in the AJAX search, we have additionally added custom code to the functions.php file of your child theme, as shown below.

add_filter( 'theme_mod_search_product_variation_et-desktop', function( $value ){
    return true; 
} );

Best regards,
8Theme Team

Dear Lani,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Kind regards,
The 8Theme team

Hello, Niddy,

We have made further changes to the file, which should resolve the issue on mobile devices. Please check it at your convenience.

File path: wp-content/themes/xstore/js/elementor-all-widgets.min.js

Best regards,
The 8Theme Team

Hello,

Please do not post several questions at once, as it makes it difficult to understand your requests and ask clarifying questions. Kindly post new questions only after the previous one has been resolved.

Also, please try to give your screenshots meaningful names — this will be helpful for us.

1. Regarding your note “it does not work, the brand is not clickable on the product page,” please provide a link to the product page in question. It must contain the XStore Brand.

2. Please provide a link to the editor page from your screenshot.

Best Regards,
8Theme’s Team

Hello, Juan,

We would like to inform you that access to the admin panel and all related matters are no longer relevant.

Best regards,
The 8Theme Team