As we mentioned earlier, the WP File Manager plugin is not suitable for addressing this issue.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 10:45
Hello, Krzysztof,
In this case, we still require access to the FTP. Kindly provide us with the necessary credentials.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 10:42
Hello, Krzysztof,
If you are already using Elementor for building pages, we highly recommend replacing the default Customizer-based header and footer with new Elementor-based templates through XStore Builders. This will ensure better design consistency and flexibility across your website.
Regarding the search pages, product archive, and single product pages, we also recommend recreating them using Elementor for a more seamless and customizable experience.
Should you have any questions or need further assistance, please feel free to contact us.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 10:11
Hello,
Thank you for reaching out to us.
It is possible that the cause of this is related to cached data.
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:
WooCommerce > Status > Tools
Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients
If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.
Warm Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 10:09
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 07:38
Dear abhinav,
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 24, 2025 at 02:16
Dear Terpsauce,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 22, 2025 at 12:19
Dear Sega,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
In this case, we specifically require FTP access. The WordPress File Manager plugin is a useful tool for making minor changes. However, if an error occurs, it will be uploaded to the server, which may cause WordPress to stop functioning. As a result, we will not be able to use the plugin to fix the issue.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 17:50
Dear Amy,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 16:54
Hello, LVRB,
Thank you for providing access. We have made some changes, and we kindly ask you to review them. Additionally, please provide us with a link to the product that can be added to the waitlist.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 15:04
Hello, MAHDAR,
Thank you for providing access. Unfortunately, the changes we make via FTP are not being applied. This may be due to an active CDN. Could you please disable it or provide us with the correct directory containing the files? (The directory we are currently using will be specified in private content.)
Additionally, since the category widget is the default WooCommerce widget, we would like to test it with the default theme. Would it be possible for you to enable the default theme for verification?
We appreciate your assistance and look forward to your response.
Best regards,
8Theme Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
March 21, 2025 at 15:01
Dear ianbarker24,
Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?
Your support fuels our journey, and we appreciate it more than words can express.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 14:44
Hello, Krzysztof,
Thank you for granting us access. We have identified the cause of the issue—it occurs due to an incorrect input. Specifically, “vl88” is being entered instead of the designated “m_VL885.”
The search functionality on the shop page operates according to standard rules, whereas the header search follows enhanced search rules. Unfortunately, due to WooCommerce limitations, we are unable to apply the header search rules to the shop page search.
Best regards,
8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 11:59
Dear Yasir Alam 8Theme,
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 09:19
Dear Milan,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 21, 2025 at 07:53
Hello, FOX
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 20:12
Dear Sean,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 17:02
Hello, FOX
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 17:01
Hello, FOX
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 16:59
Hello, FOX
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 16:38
Hello, TheOne,
Currently, the access to the admin panel is not working. Could you please provide us with the correct working credentials?
Thank you in advance for your assistance.
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
March 20, 2025 at 16:23
Dear Bryant Chan,
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
March 20, 2025 at 15:08
Dear DonDigital,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
