Andrew Mitchell

Hello, ziga32

This fix will be included in the next update, so you can safely proceed with the update. We have also added a screenshot showing the blocking.

Best regards,
8Theme Team

Dear David Zoque,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Kind regards,
The 8Theme team

Dear Andrei Andrei,

Thank you for your message. We have verified and approved that you have completed the payment. Another specialist will now continue with your request and provide further details.

Best regards,
8Theme Team

Hello, Mari17,

At the moment, we are unable to access your website due to an IP block. Could you please disable this restriction?

Additionally, we kindly ask you to provide us with the FTP access details.

Best regards,
8Theme Team

Dear Andrei Andrei,

Thank you for your message and for the information provided. There are no issues. We have already explained that you have one license, and we congratulate you. This license covers the activation of your existing website, and you can use it for that site.

In the last 2–3 days, you sent us a request to organize some features you described above. Unfortunately, these features cannot be implemented without code modifications. If you know how to do this, you are welcome to proceed on your own. However, if you are asking us to do it, please note that this goes beyond the Envato support policy, as the requested features are not included in our theme or in any of our demo sites available here: https://xstore.8theme.com/.

Therefore, this request falls outside the scope of Envato’s support policy. To implement these changes, additional development time would be required, which we have already explained above. The customization you need would take approximately 3 additional developer hours. You can order this customization here: https://www.8theme.com/?etheme-customization=380063&qty=3.

However, we also suggested a better option — to purchase two additional XStore theme licenses. This would be more cost-effective, and you could later use these licenses for your future projects, as each new website requires its own activation. You can purchase them here: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546. After completing the payment, you will be able to download them from your Envato account under the “Downloads” section, as we have already explained above.

Best regards,
8Theme’s Team

Thank you for your feedback. Please try the new file; we have added it to the private content.

Best regards,
The 8Theme Team

Hello, Atip,

Thank you for providing access. We have resolved your issue, and the necessary changes have been applied to the following files:

wp-content/themes/xstore/js/ajax-filters.min.js  
wp-content/themes/xstore/js/etheme-scripts.min.js  

Please check the result, and before verification, do not forget to clear your browser cache.

This fix will also be included in the next theme update.

Best regards,
8Theme Team

Dear Andrei Andrei,

Thank you for your message.

We appreciate your purchase and cooperation. Please send us the two additional license codes you obtained so that we can verify them on our side. Once we receive and confirm the licenses, we will be able to proceed with the requested customizations.

If you need assistance with finding or sending the license codes, please let us know and we will guide you through the process.

Best regards,
8Theme’s Team

Dear Andrei Andrei,

Thank you for your message.

Please note you should have a total of 3 licenses under your ThemeForest account — 1 from your existing project and 2 additional ones purchased for the customisation requests mentioned earlier. You can download and register them under your account on 8theme at the following link: https://www.8theme.com/account/

If you receive a message saying that the license is already added, please make sure you are logged in with the same account used for the purchase. If the issue persists, kindly provide us with your purchase codes or screenshots, and we will be happy to assist you further.

Best regards,
8Theme’s Team

We are still unable to access your website. It seems that IP blocking is enabled on your side. We have tried connecting through VPNs from different countries, but the result remains the same. Therefore, we kindly ask you to temporarily disable IP blocking and review the following article:

https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best regards,
The 8Theme Team

Hello, Elemetos,

Unfortunately, we do not have access to your website. Please check whether your site is working properly and ensure that there are no restrictions such as whitelists or similar blocks in place.

Best regards,
8Theme Team

Hello, Atip,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi budfwaldo,

Thank you for contacting us. We have carefully reviewed your inquiry.

1) We did not find any issues with the map page reloading. Please clear your browser cache and try again. You may also refer to the attached video for guidance.

To center the title within the block, please add the following CSS code in:
Customizer → Theme Custom CSS → Global CSS:

.woocommerce-cart.woocommerce-page .etheme-product-grid-item .woocommerce-loop-product__title.etheme-product-grid-title {  
 text-align: center;  
}  

Best regards,
8Theme Team

Dear tlongurov,

Thank you for your message. We have successfully refunded all three orders. From our side, everything possible has been completed at this moment. Please find the attached screenshots for your reference.

Best regards,
8Theme Team

Dear tlongurov,

Thank you for your message and for providing the bank extract. Please confirm that everything now looks correct with your account on 8theme. Once we receive your confirmation, we will proceed with the refund for the three additional payments.

Best regards,
8Theme Team