We would like to bring to your attention an important matter regarding the attribute “Διάσταση” and its values such as “small” and “large”. These values have been created as local attributes for individual products, rather than being registered as global attributes. As a result, they are not available for global processing or filtering across your store.

For further details and guidance on managing product attributes, we recommend referring to the official WooCommerce documentation at the following link:
https://woocommerce.com/document/managing-product-taxonomies/#add-custom-attributes

Best regards,
The 8Theme Team

Hello, leveltgp,

We would like to clarify that the attribute “Διάσταση” (used in products from certain subcategories) does not actually exist among the defined product attributes. While there are other attributes with a similar name, they contain different values. You can verify this by navigating to the Product → Attributes section in your dashboard, where you will notice that there are no attributes with values such as “large”, “small”, etc.

Additionally, the way attributes are displayed on the single product page does not correspond to the layout provided by our theme. You can confirm this by comparing the current site with the example provided below:

Example: https://openlab.gr.com/product/%ce%b3%ce%ac%ce%bd%cf%84%ce%b9%ce%b1-latex-%ce%bc%ce%b5-%cf%80%ce%bf%cf%8d%ce%b4%cf%81%ce%b1-%ce%bb%ce%b5%cf%85%ce%ba%ce%ac-soft-care/
Current: https://delear-shop.gr/product/%cf%87%ce%b5%ce%b9%cf%81%ce%bf%cf%80%ce%bf%ce%af%ce%b7%cf%84%ce%b7-%ce%b1%cf%83%ce%b7%ce%bc%ce%ad%ce%bd%ce%b9%ce%b1-%ce%ba%ce%b1%ce%b4%ce%ad%ce%bd%ce%b1-%ce%bb%ce%b1%ce%b9%ce%bc%ce%bf%cf%8d/

For more details, please refer to the attached files.

Best regards,
8Theme’s Team

Hello, Lear,

The attributes are not displayed on the single product page because no variations have been created for the product. Please refer to the attached files for more details.

Best regards,
8Theme Team

Hello, leveltgp,

Please find below the link to the subcategory page for your reference:
https://openlab.gr.com/product-category/analosima/gantia/

On this page, only the category, price, and brand filters are displayed. This is because none of the products within this subcategory have attributes that are used in the standard filtering options.

Currently, the products have an attribute called “Διάσταση”, which appears to have been created using a third-party plugin rather than the standard WooCommerce methods.

Best regards,
8Theme’s Team

Hello, Siddharth,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, leveltgp,

The logic behind the filters is as follows:
On each page, the filters are displayed based on the context of that specific page.
If it is a category page, a subcategory page, a filter page, or a brand page, only those filters that are relevant and can display products available on that particular page will be shown.

Best regards,
8Theme’s Team

Hello, wdbcar,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Fernando,

In this case, would it be possible for you to provide us with some server logs that would allow us to review the request load and performance?

Best regards,
The 8Theme Team

Hello, regencycigaremporium,

We were referring to the following plugin:

https://wordpress.org/plugins/ultimate-woocommerce-auction/

Best regards,
The 8Theme Team

Hello, Ravindu Senevirathna,

Could you please specify the version of the theme you are currently using?

We would also like to kindly point out that a significant number of the errors you are encountering are not related to our product. These include notices such as:

Notice: Function _load_textdomain_just_in_time was called incorrectly.
Translation loading for the following domains was triggered too early:

• astra-sites
• popup-builder
• woo-category-slider-grid
• wp-carousel-free
• woocommerce
• updraftplus
• xstore – this is the only one related to our product

As you can see, the majority of these issues are caused by third-party plugins, such as “OptinMonster”, and not by our theme.

We kindly ask you to update your theme to the latest version. If the notice regarding _load_textdomain_just_in_time related to XStore still appears after the update, please provide us with WordPress admin and FTP access to your website so we can investigate further.

For all other errors, we recommend reaching out to the respective plugin developers for assistance.

Best regards,
8Theme Team

Hello, Mirko,

We have resolved this issue. Kindly check it on your end. Please note that the changes will also be included in the upcoming update.

Best regards,
The 8Theme Team

Hello, Joseph,

Thank you for providing access. We have resolved the issue by making changes to the following file:

wp-content/themes/xstore/framework/panel/panel.php

Kindly check and confirm that everything is working as expected. Please note that this fix will also be included in the next theme update.

Best regards,
8Theme Team

Hello, Jennifer,

To improve the readability of the attribute, we kindly suggest adding the following CSS code:

.st-swatch-preview li.sten-li-disabled span:after {
    background: transparent;
}

Regarding the theme update, we recommend following these steps to ensure a smooth and successful process:

1. Create a full backup of your website, including all files and the database.
2. Take note of any customizations made directly to the theme files. (For future updates, we recommend using a child theme to preserve your changes.)
3. If you are already using a child theme, please ensure that all custom CSS and functions are stored within it.
4. After completing the update, clear both your site and browser cache to ensure all changes are properly applied.

Best regards,
The 8Theme Team

Hello, Jamall,

We are adding the archives of the corresponding versions to the private content. Please note that you will need to replace not only the theme but also the plugin.

Best regards,
The 8Theme Team

Hello, Fernando,

Could you please provide us with a link to your website, as well as the FTP access credentials?

Best regards,
The 8Theme Team