Forum Replies Created

Viewing 30 posts - 1,081 through 1,110 (of 7,776 total)
1 2 3 … 36 37 38 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for getting in touch with us.

    – To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    – We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    – If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #464776 Copied In reply to: the payment and order confirmation no longer working after the xstore update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    You are welcome. We are glad to hear that everything is working well now.
    If you need any further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    #464775 Copied In reply to: Add Short Description at the Top of the page on Product Archives like tags and category pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Gataloo,

    Unfortunately, the FTP access is still not working

    Best regards,
    8Theme Team

    #464767 Copied In reply to: Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Fabricehty,

    To change the color, we have added the following custom CSS to the Customizer’s -> Additional CSS section: 

    .header-main-menu.et_element-top-level .menu > li > a {
    color: #0f0f0f;
}

    Best regards,
    The 8Theme Team

    #464765 Copied In reply to: Change menu text color to black of the website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    You are receiving the error message “Selecting more than one colour is still giving the error message ‘no products found’” because the filter is currently set to Query type – AND. This means that, for a product to be displayed, it must have both selected colours simultaneously. In this case, the filter is functioning correctly.

    If you change the setting to OR, products that have at least one of the selected colours (not necessarily both) will be displayed.

    We have also noticed a server error on your website. Please refer to the attached screenshots for more details.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #464760 Copied In reply to: Category Page Filters Disappeared from Left Sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    To edit the navigation menu text and images in the Furniture03 theme, please follow these steps: Appearance > Menus > Read more – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

    Warm Regards,
    The 8Theme Team

    #464757 Copied In reply to: How to edit navigation menu text and images in Furniture03, including adding text and modifying imag
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    We appreciate your prompt response.

    Thank you for wp-admin access. Please provide FTP access also.
    If you need assistance in creating these credentials, please reach out to your hosting provider who will create them. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

    Warm Regards,
    The 8Theme Team

    #464756 Copied In reply to: Help Needed with Mobile View and Navigation Issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    Theme Options → WooCommerce → Shop → Shop Page Layout → Banner position → Banner Content (you can add shortcode of static block there).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #464754 Copied In reply to: Add Short Description at the Top of the page on Product Archives like tags and category pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DebbieC,

    Thank you for providing access. We have resolved the issue, please check it on your side. Also, don’t forget to clear your cache. If the problem persists in a specific category, kindly provide a link to that category.

    Best regards,
    8Theme Team

    #464749 Copied In reply to: Category Page Filters Disappeared from Left Sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DebbieC,

    We have corrected the issue. The problem was caused by the form settings, as the sender’s email address was set to a non-existent one.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #464745 Copied In reply to: Contact 7 form stopped working & valid script to get it working again
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #464700 Copied In reply to: Category Page Filters Disappeared from Left Sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #464692 Copied In reply to: Enable Location-Based Currency in XStore WooCommerce
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    The option you are asking about is not available by default, so you may submit a request for its addition on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    In the meantime, you can try using the “Hide out of stock items from the catalog” feature, which can be found in your WooCommerce settings (WooCommerce → Settings → Products → Inventory). As a result, any products that are out of stock will be automatically excluded from search results.

    Best regards,
    8Theme Team

    #464684 Copied In reply to: How to edit the sort order in the search results of the Searched Products widget for Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    We appreciate your prompt response.

    Unfortunately, we cannot connect using the credentials you provided. The error text will be displayed below. 

    Command: 	PASS ************
Response: 	530 Login incorrect.
Error:         	Critical error: Could not connect to server

    Please check the credentials and make sure they work before providing us with the correct credentials next time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Warm Regards,
    The 8Theme Team

    #464683 Copied In reply to: Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, st7878,

    We have noticed that you are currently using an outdated version of the theme (9.4.7). We kindly ask you to update it to the latest version (9.6.5) to ensure optimal performance and compatibility.

    Best regards,
    8Theme Team

    #464669 Copied In reply to: How to edit the sort order in the search results of the Searched Products widget for Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nabco,

    Thank you for the example. We have made the necessary changes; please check them.

    Best regards,
    The 8Theme Team

    #464668 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SAAD

    Our theme includes many such elements, but they are specifically implemented for the Elementor Product Builder. These elements include Size Guide, Cross-Sells Products, Upsells Products, Related Products, Frequently Bought Together, and many others.

    We recommend visiting the Sales Booster section in the XStore admin panel for more details.

    Best regards,
    8Theme Team

    #464665 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DebbieC,

    Please contact your hosting provider and verify whether the wp_mail() and mail() functions are enabled, as well as whether the mail server is active on your hosting.

    Best regards,
    8Theme Team

    #464664 Copied In reply to: Contact 7 form stopped working & valid script to get it working again
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lani,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #464627 Copied In reply to: Help Needed with Mobile View and Navigation Issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nabco,

    We have replaced the images with bullets according to your request (the bullet sizes were chosen at our discretion). Please check and let us know if everything is correct.

    Best regards,
    8Theme Team

    #464626 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your message and for sharing your detailed request.

    We understand your goal to enhance the user experience by providing intuitive navigation options on single product pages. To achieve this, we recommend exploring the following XStore-native alternatives:

    – Related Products and Upsell Products: These built-in WooCommerce elements can be configured to display products from the same category or with similar attributes.
    – XStore Product Widgets: You can use widgets such as Products by Category* Products by Attribute, or Products by IDs/Tags within the single product page layout via the XStore Builder.
    – Custom Product Blocks: The XStore Builder allows you to create custom sections that can include product grids filtered by price range or category, offering flexible placement and design options.

    In addition, we recommend using the XStore Elementor Product Builder, which provides more functional elements than the Customizer Product Builder and allows for more precise customization of the single product page.

    Best regards,
    8Theme Team

    #464624 Copied In reply to: Single Product page – sidebar issue, not being able to edit
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    Please check settings for buttons in Theme Options > Styling https://prnt.sc/9n4wz4i-cbUy , or provide us with temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #464622 Copied In reply to: Button text still showing capitals per word
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi, Denise,

    Custom CSS code can be used to remove the right button:

    .xstore-wishlist-owner .add-all-products{
    display: none !important;
}

    Warm Regards,
    The 8Theme Team

    #464621 Copied In reply to: Wishlist button – How to remove one button from the wishlist page?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, tpnihal,

    Thank you for your message. We appreciate your update and the changes you have made by importing from XStore templates and setting up the single product pages. Please let us know if you need any further assistance or if there is anything else we can help you with.

    Best Regards,
    8Theme’s Team

    #464613 Copied In reply to: Product Page & Shop Page Design Fix Required (WooCommerce + Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have noticed that you are using outdated versions of the theme and plugin, as well as older versions of other third-party plugins. We kindly ask you to update everything to the latest versions and then check the loading issue again.

    Best regards,
    8Theme Team

    #464597 Copied In reply to: Memory and CPU spikes, loading problems, and access to the administration panel
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Denise,

    In this case, please delete the custom CSS that was previously provided to you.

    Best regards,
    8Theme Team

    #464596 Copied In reply to: Wishlist button – How to remove one button from the wishlist page?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Denise,

    Thank you for your message. We’re glad to hear that the CSS solution worked perfectly for you.
    If you need any further assistance or have additional questions, please don’t hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #464594 Copied In reply to: Changing the name of the items – Compare page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Debbie,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #464593 Copied In reply to: Contact 7 form stopped working & valid script to get it working again
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Gataloo,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your patience and cooperation.

    Best Regards,
    8Theme’s Team

    #464590 Copied In reply to: Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Thank you for providing access. We would like to kindly ask you to update the theme and core plugin to the latest version 9.6.5, as the currently installed version is 9.6.2. We also kindly request that you update all third-party plugins as well.

    Best regards,
    8Theme Team

    #464585 Copied In reply to: Products not found in search when I hit enter
  • 1 2 3 … 36 37 38 … 258 259 260
    1,081–1,110 of 7,776 posts
Viewing 30 posts - 1,081 through 1,110 (of 7,776 total)
1 2 3 … 36 37 38 … 258 259 260