Forum Replies Created

Viewing 30 posts - 1,021 through 1,050 (of 7,776 total)
1 2 3 … 34 35 36 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Wences,

    It seems that your website is either local or restricted by IP or whitelist. Unfortunately, we are unable to access it.

    Best regards,
    8Theme Team

    #465748 Copied In reply to: Built-in translation seems not working well.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    The issue is related to Elementor caching. If similar situations occur, please clear the Elementor cache as shown in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #465712 Copied In reply to: Accordion for FAQs Used does not change the styling as required.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Basant,

    No, the main thing is to configure it correctly and specify all the excluded files. The recommended cache settings are provided in the following article:
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Best regards,
    The 8Theme Team

    #465709 Copied In reply to: Website Speed issue on indiengrocerystore.com
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal,

    We have noticed that you are currently editing the FAQs. Please make sure that only one person edits the website page at a time to prevent any changes from being overwritten.

    Best regards,
    8Theme Team

    #465701 Copied In reply to: Accordion for FAQs Used does not change the styling as required.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ronny,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #465700 Copied In reply to: Critical Issue: Add-to-Cart Failure on Chrome Browsers (Cookie/Cache Conflict)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Oliver,

    Thank you for your message.
    If you would like the design changes to apply only to desktop (992px and above), tablet (768px–991px), and mobile landscape (481px–767px), you can include the code globally but wrap it in the appropriate media queries for those specific breakpoints. This way, the mobile version (0–480px) will remain unaffected.

    Please make sure that the CSS rules for 0–480px are not overridden by the new code. If you need further assistance, feel free to share the specific code snippet, and we will gladly review it for you.

    Best Regards,
    8Theme’s Team

    #465699 Copied In reply to: Layout issue on product page – large right margin in live view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal,

    Since you are using the Elementor builder for your shop page, you need to select the navigation type not in the global options, but in the settings of the corresponding Elementor widget. You can find more details in the attached video.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #465698 Copied In reply to: Changing Pagination type breaks the shop page layout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Adrian,

    Thank you for reaching out to us.

    Elementor widgets may apply their own styling, which can override the global typography settings from the theme. To ensure the theme’s global styles are applied, please check the following:

    1. In Elementor → Settings → Style, disable the option Default Colors and Default Fonts. This allows the theme’s global typography to take effect.
    2. Clear both the Elementor and theme caches after making these changes.
    3. If you are using any custom CSS in Elementor or the theme, please verify that it does not include font-family declarations that could override the global settings.

    After completing these steps, the theme’s global typography should be reflected across all Elementor widgets.

    Best Regards,
    8Theme’s Team

    #465695 Copied In reply to: Font is being overridden by Elementor plugin
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Olga,

    In this case, we kindly ask you to provide us with access to the admin panel and FTP so that we can identify the cause of the issue with the patch installation.

    Best regards,
    8Theme Team

    #465689 Copied In reply to: Mega Menu Not working after upgrade of the theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Guy Latham,

    Thank you for your response. We are glad to hear that duplicating the home page resolved the issue. Please proceed as suggested, and let us know once the staging site is ready for inspection.

    Best Regards,
    8Theme’s Team

    #465688 Copied In reply to: I can’t change the homepage banner for the Artisan theme.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Szilvia,

    Thank you for reaching out to us.

    We appreciate the detailed information you have provided regarding the translation issue. Please ensure that both the theme and plugin translation files are placed in the following recommended locations:
    – **Theme translations:** /wp-content/languages/themes/
    – **Plugin translations:** /wp-content/languages/plugins/

    Also, confirm that the file names strictly follow the correct format, for example:
    – xstore-ro_RO.po and xstore-ro_RO.mo
    – xstore-core-ro_RO.po and xstore-core-ro_RO.mo

    After verifying the file locations and names, please try the following steps:
    1. Re-save the translations in Loco Translate to regenerate the .mo files.
    2. Clear all caches again, including any caching plugins and server-side cache.
    3. Check if the translations appear when switching temporarily to a default WordPress theme (such as Twenty Twenty-Four) to rule out conflicts.

    If the issue persists, please provide us with temporary admin access in a private message so we can inspect the configuration directly and assist you further.

    Best Regards,
    8Theme’s Team

    #465687 Copied In reply to: XStore theme not translating frontend strings to Romanian
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MKT,

    Thank you for providing access. We have made the necessary changes. Please check and confirm whether the issue has been resolved.

    Best regards,
    The 8Theme Team

    #465639 Copied In reply to: Sidebar Visibility Issue on Cart, Checkout, and My Account Pages After Widget Removal
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Ideally, we recommend using WP Rocket. However, if you prefer to choose between the options you suggested, W3Cache would be the better choice.

    Best regards,
    The 8Theme Team

    #465636 Copied In reply to: Website Speed issue on indiengrocerystore.com
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Cookster,

    Thank you for providing access. First of all, we recommend updating all themes and plugins to their latest versions. We have noticed that you currently have more than 20 outdated plugins, and the theme version you are using is 9.6.1, while the latest available version is 9.7. Several important fixes have been released since then.

    Best regards,
    8Theme Team

    #465635 Copied In reply to: Basket page cart element – subtotal amount incorrect until refresh
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Atip,

    Unfortunately, this functionality does not always work due to cross-site policy restrictions on servers. In your case, we recommend using the XStore Studio feature, where the same elements as in the demo are available.

    Best regards,
    The 8Theme Team

    #465633 Copied In reply to: Live pasting from xstore studio not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bas Kling,

    To reduce the distance you mentioned, you can add the following custom CSS:

    .woocommerce-variation-availability .stock {
    margin-bottom: 10px;
}

    Best regards,
    8Theme Team

    #465613 Copied In reply to: Text layout gets fumbled in all text imput fields (visual is fine, result is not)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Basant

    Excessive cache generation is usually caused by LiteSpeed Cache, Jetpack modules, and leftover installer/import data- you should lower cache TTL, limit purge rules. It’s also recommended to disable or reduce Jetpack modules. Keep in mind that if the theme or plugins were recently updated, this automatically triggers full cache rebuilds, which temporarily increases cache size and server load. Because of that, it’s better to disable automatic plugin updates and run updates manually at a controlled time. After these adjustments, cache behavior and overall site performance should become more stable. In most cases, the cache load normalizes on its own once background rebuild processes finish.

    Best Regards,
    8Theme’s Team

    #465608 Copied In reply to: Website Speed issue on indiengrocerystore.com
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ILIANA,

    You cannot see the header on the staging site because the template used for the header is currently empty. Once you add any content to it, the header will appear on the site.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #465606 Copied In reply to: I HAVE PROBLEMS WITH THE HEADER AND FOOTER
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi, yes, but the customizer header builder is already outdated and will soon be removed from the theme. We will fully transition to the Elementor builder.

    Best regards,
    8Theme Team

    #465507 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Of course, please send us the link. You can do this by submitting it through the form on our contact page: https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    #465402 Copied In reply to: XStore built in translations does not show finish language for site language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    In this case, we recommend that you use the Elementor Header Builder right away, as it works more efficiently and is more stable. The Header Builder from the Customizer is already outdated and will be removed soon.

    Best regards,
    8Theme Team

    #465401 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have made some updates. Please review them and also take a look at the attached video.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #465382 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Indrek,

    If you are referring to the dropdown list in XStore -> Built-In Translations, please note that the languages in this list are added manually by our team. If you would like us to include Finnish, kindly send us the translation files using the form on the following page:
    https://www.8theme.com/contact-us/

    We will add them in one of the upcoming updates.

    Best regards,
    The 8Theme Team

    #465376 Copied In reply to: XStore built in translations does not show finish language for site language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal,

    At the moment, we are unable to identify the issue you mentioned. Please review the attached video in the private content and make sure that after selecting the Header template, you save your changes and reload the page once your template has been chosen.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #465318 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    We apologize for the delay. Have you resolved this issue (for mobile, please check it)?
    Best regards,
    The 8Theme Team

    #465304 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal,

    Thank you for providing the working access. We have made the necessary changes to the file, and it appears that the issue has been resolved. Could you please confirm this?

    File path: wp-content/plugins/et-core-plugin/app/models/customizer/builder/js/builder.min.js

    Best regards,
    8Theme Team

    #465286 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal

    Please check whether the provided FTP credentials correspond to the specified website. Also, if you have any server-side caching or CDN enabled, we kindly ask you to disable them. The reason is that we do not see the changes we make to the files via FTP – even completely deleted files continue to load.

    Best regards,
    8Theme Team

    #465256 Copied In reply to: I can not select the Header Template and make edits in header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Gataloo,

    As far as we can see, the issue occurs not only with our theme but also with other themes installed on your website. The cause of the problem is the Dokan plugin, specifically its “My Orders (page to show my orders)” option and the selected display option for the “My Account” page.

    Please note that we are not responsible for the functionality of third-party plugins.

    Best regards,
    8Theme Team

    #465144 Copied In reply to: Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Привіт, нажаль ми не можемо залогуватись до вашої адмінської панелі там якась кретична помилка вордпресу, будь ласка перегляньте скриншоти

    Files is visible for topic creator and
    support staff only.
    #465143 Copied In reply to: header is not working, issues elementors
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    This behavior is determined by the default functionality of the WooCommerce plugin, and there is no built-in option in the WooCommerce settings to change it.

    Price From: please navigate to XStore > Theme Options > WooCommerce(Shop) > Shop > Product Design > activate Minimum price only. Clear cache an check the result on the single product page.

    Warm Regards,
    The 8Theme Team

    #465108 Copied In reply to: Price Position Issue on Variable Products
  • 1 2 3 … 34 35 36 … 258 259 260
    1,021–1,050 of 7,776 posts
Viewing 30 posts - 1,021 through 1,050 (of 7,776 total)
1 2 3 … 34 35 36 … 258 259 260