Forum Replies Created

Viewing 30 posts - 901 through 930 (of 7,776 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Enduratex,

    The order of variation swatches on the single product page is determined by the order of product attributes. To adjust this, please navigate to Products > Attributes, select the attribute in question, and reorder its terms by dragging them into the desired sequence. Once saved, this order will be reflected in the variation swatches on the product page.

    If you have already reordered the terms and the issue persists, please clear your site and browser cache, then check again. Should the problem continue, kindly provide us with temporary admin access so we can investigate further.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Enduratex,

    the method you chose to add such a link to posts is quite good. And to say more, please tell us which builder you are using for a strong post. If this is an element, then you can go to XStore Builders-> Single post and add a common button for all posts as part of the template.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ole H. Lyth,

    please clarify. You don’t see the license on our website or it didn’t come to your email. If it’s not in your email, please check your spam folder.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yes of course it is possible to do this, but we checked several of your single products and did not find any featured products on any of them. Please send us a link to such a product where they are displayed.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    These accesses take us to an empty folder on the server

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for the information provided

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Denise,

    Please send the correct URL in private content

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    as far as we can see, the text for the coupon has already been translated, and the unit from Shipping 1 has also been removed and translated. Please tell me what you did for this.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    We attempted to resolve this issue through the admin panel; however, it appears that the problem lies within one of the theme files. Unfortunately, FTP access is currently inactive. Could you please provide us with the latest access details?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Denise,

    Please clarify whether you cannot open the file with the attached video or it is not downloading for you

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for updating the third-party plugins. We have also made the necessary patches for the export and as far as we can see, the translation for the mini-map is now working. Please check it on your side.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mitys,

    to fix this issue you have added the following custom code to your child theme. Please check if the issue persists.

    /**
     * Ensure product search by SKU respects selected language in XStore et_search requests.
     */
    add_filter( 'posts_where', 'xstore_child_limit_product_search_by_lang', 999, 2 );
    function xstore_child_limit_product_search_by_lang( $where, $query ) {
        if ( is_admin() || ! ( $query instanceof WP_Query ) ) {
            return $where;
        }
    
        if ( empty( $_GET['et_search'] ) || ! $query->is_search() ) {
            return $where;
        }
    
        $post_type = $query->get( 'post_type' );
        $is_product_query = ( 'product' === $post_type ) || ( is_array( $post_type ) && in_array( 'product', $post_type, true ) );
        if ( ! $is_product_query ) {
            return $where;
        }
    
        $lang = $query->get( 'lang' );
        if ( empty( $lang ) && isset( $_GET['lang'] ) ) {
            $lang = wp_unslash( $_GET['lang'] );
        }
    
        $lang = is_string( $lang ) ? preg_replace( '/[^a-zA-Z_-]/', '', $lang ) : '';
        if ( '' === $lang ) {
            return $where;
        }
    
        global $wpdb;
    
        // WPML: limit products to requested language.
        if ( defined( 'ICL_SITEPRESS_VERSION' ) || defined( 'ICL_LANGUAGE_CODE' ) ) {
            $icl_table = $wpdb->prefix . 'icl_translations';
            $condition = $wpdb->prepare(
                " AND EXISTS (
                    SELECT 1 FROM {$icl_table} icl
                    WHERE icl.element_id = {$wpdb->posts}.ID
                    AND icl.element_type = 'post_product'
                    AND icl.language_code = %s
                )",
                $lang
            );
    
            return $where . $condition;
        }
    
        // Polylang: limit products by language taxonomy relation.
        if ( defined( 'POLYLANG_VERSION' ) || function_exists( 'pll_current_language' ) ) {
            $condition = $wpdb->prepare(
                " AND EXISTS (
                    SELECT 1
                    FROM {$wpdb->term_relationships} tr
                    INNER JOIN {$wpdb->term_taxonomy} tt ON tt.term_taxonomy_id = tr.term_taxonomy_id
                    INNER JOIN {$wpdb->terms} t ON t.term_id = tt.term_id
                    WHERE tr.object_id = {$wpdb->posts}.ID
                    AND tt.taxonomy = 'language'
                    AND t.slug = %s
                )",
                $lang
            );
    
            return $where . $condition;
        }
    
        return $where;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Webalize,

    The problem was that you had the necessary element elements for this page disabled, and it was impossible to enable them because the element settings page is unavailable due to a compatibility issue between Elementor and some third-party plugin. We disabled all third-party plugins, enabled the necessary widgets and elements, and enabled third-party plugins again

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Currently we do not see a problem with the VAT and we see that it is not displayed in the same way with both our theme and the default one. Maybe we added those products to the cart, so provide us with a link to the same products that you added and we will check it again, Or maybe you need to choose a specific delivery area, if so, indicate that as well.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MKT,

    In this case, we recommend using the Elementor builder to create your product page, as it offers more flexible settings and a variety of ready-made templates.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Webalize it,
    Thank you for providing access. We have resolved this issue; please check it.
    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Wences,

    We have noticed that some of your plugins, including WooCommerce, are outdated. Please update them and check if the issue persists, or kindly grant us permission to do this for you.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    It seems that the issue is caused by the checkout element you are using, as the specified texts are defined there. However, it appears that they are not functioning correctly. We recommend using one of our checkout elements instead.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Duarte,

    Thank you for providing access. We have resolved this issue; please check it.
    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mitys,

    We have enabled this option for you and are also providing a video showing where to find it in the future.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    Regarding the installment payment option, this message is sent directly by PayPal. Please check whether this feature is enabled in your PayPal account.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    To ensure the translation works correctly, you need to assign checkout-2 as the main checkout page, since a website cannot have two checkout pages at the same time.
    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    You can select the Compact view for portfolio projects in the Dashboard – https://prnt.sc/l1rJZtqJzRvL

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Could you please provide URL and temporary wp-admin access? We need to check your settings.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, htb,

    That’s right, you can’t use two types of the same portfolio at the same time, and since you can’t disable Jetpack, we recommend that you disable the xstore portfolio, for this you need to go to the XStore options -> Portfolio

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    First of all, you need to decide on the checkou page, because the page you linked to is not the correct page, the next one is exactly why there are problems with the translation, because the name is not being pulled up from the selected settings. If you go to the correct page, you will see that these problems are not there.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mitys,
    we were looking for variations. To do this yourself, you need to open the header in the Elementor editor mode, go to the Ajax search element, and in the data type field, select the product variation as shown in the screenshot attached to the post.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, javi_web,

    Unfortunately, it is not possible to change the filter behavior from the admin panel. Please provide us with FTP access so that we can try to make the necessary adjustments. We would also like to note that the current behavior of the category filter is intentional, and we will be able to modify it specifically for you.

    Best regards,
    8Theme Team

  • 1 2 3 … 30 31 32 … 258 259 260
    901–930 of 7,776 posts
Viewing 30 posts - 901 through 930 (of 7,776 total)