Andrew Mitchell

Hello, ziga32,
Could you please specify which website this password is for?
Best regards,
The 8Theme Team

Hello, ziga32,

At the moment, the administrative access to your websites is not working. If the “Price without tax” is not the same as the “Total price,” it means that the corresponding tax calculations are not being applied. Please check whether the following WooCommerce setting is enabled:

WooCommerce → Settings → Taxes and Coupons → Enable tax rates and calculations.

Another possible issue could be that no tax rate is found for the customer’s address (Tax rate = 0).

This may occur when:
• No VAT rate has been created for the specified country/state/postcode, or
• A rate exists, but the conditions do not match (for example, the rate is set only for a specific ZIP code, and the customer has a different one), or
• A rate exists, but the priority or tax class (Standard / Reduced rate, etc.) is incorrect.

Please check under:
WooCommerce → Settings → Tax → Standard rates (and other tabs)
to ensure that a rate is defined for the required country/region and that it is not restricted by ZIP range.

Another possible reason could be that the tax is based on the “Shipping address,” but the customer has not yet entered an address (or shipping is disabled).

If in the Tax settings the option “Calculate tax based on: Shipping address” is selected, then until the shipping address is specified, VAT may not be applied (or will be 0), and you will see “without VAT.”

Best regards,
8Theme’s Team

Hello Mitys,

We have once again made changes to the functions.php file of your child theme. Please check whether the issue still persists. This time, we have added code that normalizes the display of variations.

/**
 * XStore et_search: show variations distinctly in results (title + link to selected variation).
 * - Keeps variations in results
 * - Title becomes: "Parent Product — Color: Cosmos, Size: L"
 * - Link opens parent product with variation preselected via attribute query args
 */

add_filter('the_title', 'xstore_child_search_variation_title', 100, 2);
function xstore_child_search_variation_title($title, $post_id) {
    if (is_admin() || !is_search()) return $title;
    if (empty($_GET['et_search'])) return $title;

    $post = get_post($post_id);
    if (!$post || $post->post_type !== 'product_variation') return $title;

    if (!function_exists('wc_get_product')) return $title;

    $variation = wc_get_product($post_id);
    if (!$variation) return $title;

    $parent = wc_get_product($variation->get_parent_id());
    $parent_name = $parent ? $parent->get_name() : $title;

    // Human-readable attributes (e.g. "Color: Cosmos, Size: L")
    $attrs = wc_get_formatted_variation($variation, true, false, true);

    if ($attrs) {
        return $parent_name . ' — ' . $attrs;
    }

    // Fallback: show SKU if attributes are empty
    $sku = $variation->get_sku();
    return $sku ? ($parent_name . ' — SKU: ' . $sku) : $parent_name;
}

add_filter('post_type_link', 'xstore_child_search_variation_link_to_parent', 100, 2);
function xstore_child_search_variation_link_to_parent($permalink, $post) {
    if (is_admin() || !is_search()) return $permalink;
    if (empty($_GET['et_search'])) return $permalink;

    if (!$post || $post->post_type !== 'product_variation') return $permalink;
    if (!function_exists('wc_get_product')) return $permalink;

    $variation = wc_get_product($post->ID);
    if (!$variation) return $permalink;

    $parent_id = (int) $variation->get_parent_id();
    if (!$parent_id) return $permalink;

    $parent_link = get_permalink($parent_id);
    if (!$parent_link) return $permalink;

    // Add attribute_pa_xxx=yyy so Woo selects the variation on load
    $args = $variation->get_variation_attributes();
    if (!is_array($args) || empty($args)) {
        return $parent_link;
    }

    return add_query_arg($args, $parent_link);
}

Best regards,
8Theme Team

Hello, SAAD,

Thank you for providing access. We have completed all the necessary updates and changes, and we can confirm that the menu items are now being saved correctly. Please check on your side to verify.

Best regards,
8Theme Team

Hello, dsprinting,

Thank you for your access. We also ask you to enable WP_CRON that were disabled on the server, because they can affect the import process, and if possible, provide us with server information about what maximum files can be uploaded to the server, meaning the maximum file size and the amount of free space on the server.

Best Regards,
8Theme’s Team

Hello, SAAD,

Thank you for confirming that the access details are working. We have noticed that there are several plugins requiring updates, including Elementor and WordPress. May we proceed with updating them?

Best regards,
The 8Theme Team

Hello, dsprinting,

Unfortunately, in this case, you will need to continue updating the theme via uploads or through FTP, as you have done previously.

Best regards,
8Theme Team

Hello, Pille,

Our theme and plugin do not perform any blocking on client servers. We kindly ask you to disable all third-party plugins and check whether the issue persists.

Best regards,
The 8Theme Team

Hello, Enduratex,

We have made the necessary changes by modifying the following file:
wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-single-variable-product.php

Unfortunately, we cannot set this type of sorting as the default option, as it would affect our other customers. Therefore, we have added the following code to the functions.php file of your child theme.

// Sort taxonomy terms by variation rows order from product editor.
add_filter( 'sort_terms_by_product_editor_order', '__return_true', 4, 10 );

Best regards,
8Theme Team

Hello Pille,

We have checked the admin panel and can confirm that it is currently functioning normally. We are able to use it without any connection issues. However, as a precaution, we recommend disabling any third-party plugins and testing the admin panel’s performance without them. Please note that the slow performance in the admin area may be related to the connection timeout error indicated in the Query Monitor report.

Best regards,
The 8Theme Team

Thank you for providing access. You also needed to enable the WPBakery Page Builder plugin, which has now resolved the errors. Most likely, this issue occurred during the plugin update process. During updates, plugins are temporarily deactivated, updated, and then reactivated. It seems that, for some reason, the mentioned plugins were not reactivated automatically.

Could you please let us know if you interrupted the plugin update process, for example, by refreshing or closing the page during the update?

We also noticed that the XStore admin panel is hidden on your site, which may affect the theme update process. Please let us know how you have hidden it.

Best regards,
8Theme Team

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Enduratex,

In WooCommerce, a “deep link” to a specific variation works only through standard attribute parameters, namely:
– The key should be in the format attribute_{taxonomy}
– For a global attribute, the taxonomy usually starts with pa_
– The value should be the term slug, not the label

In your case:
– Attribute slug (taxonomy) = pa_swatch
– Attribute value (term slug) = bronzed-peach

Therefore, the correct URL should be:
https://enduratex.site/product/independence-iii/?attribute_pa_swatch=bronzed-peach

Best regards,
8Theme Team

Hello, dsprinting,

Unfortunately, we no longer have access to the admin panel. The error indicates that one of the plugins, Visual Composer, was deactivated during the update. Please go to the Plugins tab in the admin panel and activate this plugin. Once it is activated, the errors should be resolved.

Best regards,
8Theme Team

Hello, Enduratex,

The thing is that by default it allows you to use filters by custom attributes on the store page. These attributes are visible only on the Single product. Unfortunately, we cannot influence this and it is unlikely that the plugins you have installed will be able to influence this. Please check their functionality with the default theme.

Best Regards,
8Theme’s Team