Forum Replies Created

Viewing 30 posts - 931 through 960 (of 7,776 total)
1 2 3 … 31 32 33 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi, it is possible that there are some temporary issues on their website. Please try again later.
    Best regards,
    8Theme Team

    #466419 Copied In reply to: I need a specialist from your company to customize my store
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    Thank you for reaching out to us.

    We appreciate your detailed explanation and the screenshots provided. Regarding your request:

    1. Dropdowns Instead of Swatches
    It is possible to modify the variation display type for a specific Single Product Builder template. Please ensure that you are editing the correct template in the XStore > Theme Options > Single Product Builder section. You can use custom CSS or a child theme to target only that template and replace the swatches with dropdowns.

    2. Custom Length Input with Auto-Calculation
    XStore does not include a built-in feature for dynamic price calculation based on a custom input field. However, you can achieve this functionality using a compatible plugin such as WooCommerce Product Add-On or Advanced Product Fields for WooCommerce. These plugins allow you to add custom input fields and set up automatic price calculations.

    Please note that any advanced customization may require additional development. If you need further assistance, we recommend contacting our customization team or a qualified developer familiar with WooCommerce and XStore.

    Best Regards,
    8Theme’s Team

    #466418 Copied In reply to: Dropdown Variations & Custom Length Dynamic Pricing on Specific Template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have resolved the translation issue. Please check it.

    Best regards,
    The 8Theme Team

    #466408 Copied In reply to: The “Shipping Methods” button is not translated into Italian and does not work.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Martin,

    Thank you for providing access. We have made the necessary changes and enabled the Elementor cart widget. Please check if everything is now working as you expected.

    Best regards,
    8Theme Team

    #466407 Copied In reply to: Disable cross-sells on cart page completely
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466405 Copied In reply to: The “Shipping Methods” button is not translated into Italian and does not work.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, chutipao,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466404 Copied In reply to: Request to change blog post sorting order……
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, javi,

    Thank you for providing access. We have corrected this issue; please check it. The fix will also be included in the next theme update.

    Best regards,
    8Theme Team

    #466403 Copied In reply to: Can’t import pre-built tempates into default single product template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dean,

    Please specify which Demo version you installed and which builder you selected during the installation.

    Best regards,
    8Theme Team

    #466378 Copied In reply to: Demo content Revolution Slider
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    At the moment, we do not see any issues that could affect performance. After connecting the CDN, the situation should improve even further.

    Best regards,
    8Theme Team

    #466375 Copied In reply to: XStore + LiteSpeed Optimization – JS Deferred Breaks Functionality & Low PageSpeed Scores
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mitys,
    The search by variations is also available in the parent theme too
    Best regards,
    8Theme Team

    #466372 Copied In reply to: Issues with the xstore search products form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SHIDRI,

    Thanks for using XStore.

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help- hope you can make use of it shortly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #466371 Copied In reply to: I need a specialist from your company to customize my store
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    We have not detected any conflicts between XStore and LiteSpeed.

    You did not specify whether you have disabled unnecessary Elementor widgets. You can view them – please check the attached video for reference.

    Also, please confirm whether the wishlist is enabled for variable products. Regarding the CDN, we recommend using Cloudflare, as it not only improves performance but also provides protection against bot attacks.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #466286 Copied In reply to: XStore + Elementor speed issues on staging (need guidance for 90+ PageSpeed on mobile/desktop)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    We have not detected any conflicts between XStore and LiteSpeed.

    You did not specify whether you have disabled unnecessary Elementor widgets. You can view them – please check the attached video for reference.

    Also, please confirm whether the wishlist is enabled for variable products. Regarding the CDN, we recommend using Cloudflare, as it not only improves performance but also provides protection against bot attacks.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #466285 Copied In reply to: XStore + LiteSpeed Optimization – JS Deferred Breaks Functionality & Low PageSpeed Scores
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Ok. Please take your time.

    Best regards,
    The 8Theme Team

    #466276 Copied In reply to: Potential SQL Injection Vulnerability – Search Functionality
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    In this case, we kindly ask you to send us a screenshot of the WP Rocket cache plugin settings, specifically the scripts and styles that are excluded from caching. We also need to know which theme speed optimization options you have enabled. To do this, please go to the Theme Options → Speed Optimization section and take a screenshot as well.

    Additionally, please go to the Elementor settings section, review the widgets in use, and disable any unnecessary ones. You also need to configure CDN and GZIP compression on your server. You can find more information about this in the following articles.

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    Best regards,
    8Theme Team

    #466250 Copied In reply to: XStore + Elementor speed issues on staging (need guidance for 90+ PageSpeed on mobile/desktop)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    In this case, we kindly ask you to send us a screenshot of the WP Rocket cache plugin settings, specifically the scripts and styles that are excluded from caching. We also need to know which theme speed optimization options you have enabled. To do this, please go to the Theme Options → Speed Optimization section and take a screenshot as well.

    Additionally, please go to the Elementor settings section, review the widgets in use, and disable any unnecessary ones. You also need to configure CDN and GZIP on your server. You can find more information about this in the following articles.

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    Best regards,
    8Theme Team

    #466249 Copied In reply to: XStore + LiteSpeed Optimization – JS Deferred Breaks Functionality & Low PageSpeed Scores
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mitys,

    Our search by variations is available only for the XStore theme.
    Best regards,
    The 8Theme Team

    #466247 Copied In reply to: Issues with the xstore search products form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466227 Copied In reply to: XStore + Elementor speed issues on staging (need guidance for 90+ PageSpeed on mobile/desktop)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466226 Copied In reply to: XStore + LiteSpeed Optimization – JS Deferred Breaks Functionality & Low PageSpeed Scores
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary FTP access? We will check what can be
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466225 Copied In reply to: Variation Quantity now showing for “IN STOCK” products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out and for providing detailed information about your current configuration and optimization efforts. We appreciate the time you have taken to describe your setup and the issues you are facing.

    Please find our guidance below:

    JS Deferred/Delayed Exclusions
    To safely use JS Deferred or Delayed without breaking theme functionality, we recommend excluding the following scripts and handles: 

    - jquery
- jquery-core
- jquery-migrate
- elementor
- elementor-frontend
- etheme
- swiper
- xstore-theme
- xstore-core

    These exclusions should help maintain animations, filters, and interactive elements while still improving performance.

    Following these recommendations should help you achieve more stable Core Web Vitals and improved PageSpeed scores without losing functionality.

    Best Regards,
    8Theme’s Team

    #466209 Copied In reply to: XStore + LiteSpeed Optimization – JS Deferred Breaks Functionality & Low PageSpeed Scores
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei,

    Unfortunately, the use of Elementor places a significant load on the system. We kindly ask you to provide us with access to the admin panel so that we can disable unnecessary elements.

    Best regards,
    8Theme Team

    #466204 Copied In reply to: XStore + Elementor speed issues on staging (need guidance for 90+ PageSpeed on mobile/desktop)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    In this case, the SKU of the parent product should be similar to the SKU of its variations.

    For example, if the parent product has the SKU test-12-12, then the variations should have SKUs such as test-12-12-1, test-12-12-2, and so on.

    Best regards,
    8Theme Team

    #466201 Copied In reply to: Issues with the xstore search products form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Greetings! There is nothing you need to do at this time.

    Best regards,
    The 8Theme Team

    #466200 Copied In reply to: I see both categories of products on the widget spotlight in my shop page of my eshop
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, GigWeb,

    We have resolved this issue by adding the following code to your functions.phpfile and making the necessary changes in the specified file.

    add_filter('etheme_dynamic_categories_filter_cat_merge', '__return_false');

    wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php

    Best regards,
    8Theme Team

    #466197 Copied In reply to: I see both categories of products on the widget spotlight in my shop page of my eshop
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Denise,

    Unfortunately, these accesses are also not working. Please check the attached video.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #466180 Copied In reply to: Content not in the same line – desktop & tablet
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Downlore,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #466179 Copied In reply to: Potential SQL Injection Vulnerability – Search Functionality
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    We’ve set next settings – https://fex.net/uk/s/lvxxbpm

    To speed up the loading, you can optimize and re-upload images, for example – https://prnt.sc/xZL7PHC7tXxI https://tinypng.com/

    Warm Regards,
    The 8Theme Team

    #466162 Copied In reply to: Slides load slowly to the left before filling out the screen
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for reaching out to us.

    We can not log in to your site. Please check – https://gyazo.com/8780e8fdbe87c489a0493461738d7edc

    To edit the Shop page using Elementor, please go to XStore Builders > Archive products > edit template.

    Warm Regards,
    The 8Theme Team

    #466161 Copied In reply to: I can’t change the homepage banner for the Artisan theme.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi,

    Thank you for your update. We are glad to hear that the issue has been resolved.

    Best Regards,
    8Theme’s Team

    #466159 Copied In reply to: Google maps api deprecation error JAVA
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    931–960 of 7,776 posts
Viewing 30 posts - 931 through 960 (of 7,776 total)
1 2 3 … 31 32 33 … 258 259 260