Forum Replies Created

Viewing 30 posts - 3,511 through 3,540 (of 7,777 total)
1 2 3 … 117 118 119 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Marios D.,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427398 Copied In reply to: Trying to add custom taxonomy in Xstore’s Product Meta widget in Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abdul Moiz,

    In this case, we kindly request that you provide us with additional access to the FTP.

    Best regards,
    8Theme Team

    #427394 Copied In reply to: In all emails order date is not showing.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dragan,

    At the moment, this functionality does not exist. However, you can submit your request on our task board at https://www.8theme.com/taskboard/. If the request gathers enough votes, we will consider implementing it in the future.

    If you require this functionality urgently, we recommend reaching out to our customization department for assistance. You can do so via the following link: https://www.8theme.com/account/#etheme_customization_panel/.

    Best regards,
    8Theme Team

    #427393 Copied In reply to: Option to automatically add new products and promotions to a defined category in the menu?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, IT-Spectrum,

    We hope this message finds you well.

    Could you kindly confirm if two-step verification or any additional verification process is currently enabled on your account? If so, we kindly request that you disable it temporarily.

    When attempting to log in, we are encountering the following message:

    “VERIFICATION REQUIRED: Additional verification is required for login. If there is a valid account for the provided login credentials, please check the email address associated with it for a verification link to continue logging in.”

    We would greatly appreciate your assistance in resolving this matter.

    Thank you in advance for your support.

    Best regards,
    8Theme Team

    #427390 Copied In reply to: Filter Everything PRO and the pagination problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear dan,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427389 Copied In reply to: Product carrousel doesn’t show the last product after sliding
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marios D.,

    We would like to kindly inform you that it is necessary to implement the meta output on the frontend. This can be achieved using the following action:

    etheme_product_meta_element_render

    For more detailed information, please refer to the file located at:

    plugins\et-core-plugin\app\controllers\elementor\theme-builder\woocommerce\single-product\product-meta.php

    Specifically, you can review the render() function within the file for further clarification.

    Should you have any questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #427388 Copied In reply to: Trying to add custom taxonomy in Xstore’s Product Meta widget in Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Greetings, Intermarket Guest Amenities,

    We would like to inform you that Meta has recently updated its operational principles and discontinued the old method of connecting to Instagram. You can find more details about these changes at the following links:
    – Instagram Basic Display API Documentation
    https://developers.facebook.com/docs/instagram-basic-display-api/
    – Meta’s Blog Post on Instagram Basic Display API Update
    https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/)

    As a result of these changes, we have updated the instructions for connecting to Instagram. We kindly ask you to review the revised guide carefully:
    – Updated Instagram API Token Instructions
    https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

    Please note that, in accordance with Meta’s policies, your Instagram and Facebook accounts must now be set to business accounts. This requirement is mandated by Meta’s policies and is beyond our control.

    Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    #427352 Copied In reply to: I cannot get my Instagram feed to show in my Footer using API access token.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear saleh,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427346 Copied In reply to: how to change mini cart text color red
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear kirushanth28,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #427331 Copied In reply to: the dokan create product page form does not show fully. category field not clickable
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear khurram virk,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #427320 Copied In reply to: product grid widget: related product showing vertically in front end
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Moshe,

    Thank you for providing access and links to the products.

    By default, the first image uploaded for any product is set as its featured image. However, since you have pre-selected variations enabled, these variations are applied only after all scripts have been fully loaded. This is the reason for the observed effect.

    As the quickest and simplest solution, we recommend enabling the Site Preloader. We have temporarily activated it for you. Please let us know if this solution works for you.

    Best regards,
    8Theme Team

    #427287 Copied In reply to: The default variable product feature image is showing after loading featured image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Trektor,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427288 Copied In reply to: Header Wishlist menu is empty, can not edit the icon
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Trektor,

    We have resolved your issue. Kindly check and confirm. Additionally, the fix will be included in the next theme update.

    Best regards,
    8Theme Team

    #427285 Copied In reply to: Header Wishlist menu is empty, can not edit the icon
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    It seems that the issue with the link is not related to pagination. Instead, it appears to be caused by some form of redirection (possibly due to caching, a plugin, or custom code).

    Here are the details:
    1. The pagination link itself is correct (please refer to the attached files for more information).
    2. The redirection occurs even when attempting to access the link directly.
    3. Unfortunately, we are unable to verify whether this is a caching issue because the provided access credentials are no longer valid.

    We kindly ask for your assistance in resolving this matter.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #427284 Copied In reply to: Filter Everything PRO and the pagination problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Intermarket Guest Amenities,

    We hope this message finds you well.

    In light of recent changes to Meta’s policies, we have updated our documentation to reflect these adjustments. We kindly ask you to reconnect your Instagram account following the new instructions provided in the link below:
    https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

    Should you have any questions or require further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #427283 Copied In reply to: I cannot get my Instagram feed to show in my Footer using API access token.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear George,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427276 Copied In reply to: Header Mobile View Home Page Now Showing Desktop Header Home Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please clarify what you mean by “active filter on”? We have not enabled any additional filters.

    Best regards,
    8Theme Team

    #427270 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Alyan,

    Thank you for providing the access credentials and video. We have made some changes to your staging environment. Could you please review them at your convenience?

    Best regards,
    The 8Theme Team

    #427257 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear wssrob,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427253 Copied In reply to: license on third level domain – site migration to second level domain
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abhishek Gupta,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427237 Copied In reply to: Urgent Support Needed for Xstore Core Plugin Compatibility Issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Jennifer,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427230 Copied In reply to: header transparent or overlap with elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear george,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427219 Copied In reply to: how to edit login popup menu in both desktop and mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear khurram virk,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427213 Copied In reply to: shop page while selecting brand filter giving error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Merin,

    As a potential solution to this issue, we would like to suggest increasing the time allocated for the site preloader and ensuring it is removed only after the slider has fully loaded and is displayed on the page.

    Best regards,
    The 8Theme Team

    #427205 Copied In reply to: Homepage Slider Delay and White Screen Issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abdul Moiz,

    We have made some changes. Could you please review them?

    Best regards,
    The 8Theme Team

    #427203 Copied In reply to: In all emails order date is not showing.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear James,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427201 Copied In reply to: woocommerce product archive default order product display
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear James,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427200 Copied In reply to: PLEASE TAKE ALOOK AT PRIVATE AS NEED ANSWER
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, uttam pradhan,

    Unfortunately, we are still unable to access your website. We have tried using various VPNs, but this has not resolved the issue—the site remains inaccessible. Could it be that a whitelist or some other restriction is in place that might be preventing us from loading the site?

    We would greatly appreciate your assistance in resolving this matter.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #427199 Copied In reply to: please solve the problem……………….
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, IT-Spectrum,

    Thank you for reaching out regarding the compatibility with the WPC Product Bundles plugin.

    We kindly ask you to create a new topic for this issue. In the topic, please provide a detailed description of the problem, include links to the bundled products, and share access credentials to the admin panel and FTP.

    Best regards,
    8Theme Team

    #427194 Copied In reply to: Filter Everything PRO and the pagination problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear HobyMedia,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #427188 Copied In reply to: i setup subscriptio and i got the massge and site error
  • 1 2 3 … 117 118 119 … 258 259 260
    3,511–3,540 of 7,777 posts
Viewing 30 posts - 3,511 through 3,540 (of 7,777 total)
1 2 3 … 117 118 119 … 258 259 260