Forum Replies Created

Viewing 30 posts - 3,481 through 3,510 (of 7,777 total)
1 2 3 … 116 117 118 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dave E,

    We hope this message finds you well.

    We are reaching out to share the file with you once again (the link can be found in the private content section).
    Kindly note that it needs to be transferred following the specified path provided
    themes/xstore/framework/theme-init.php

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #427696 Copied In reply to: Theme not working with plugin for Woocommerce add ons
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear kishan,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427683 Copied In reply to: how to add photo in order history
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Alyan,

    Unfortunately, the access credentials you provided are not for FTP but for the cPanel. We specifically require FTP access. Additionally, the credentials you shared lead to the live site instead of the staging environment.

    We kindly ask you not to share access credentials in the public part of the message. Please provide them in the private content section instead.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #427676 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marios D.,

    We hope this message finds you well.

    It appears that the issue is occurring on a page associated with a custom taxonomy named “car-model.” Unfortunately, we are not aware of how this taxonomy was added, and as such, we cannot guarantee the compatibility of our functionality with custom code.

    We kindly recommend reaching out to the developers responsible for this functionality (the “car-model” taxonomy) to inquire about the proper method for clearing the cache.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    #427675 Copied In reply to: Categories filter not updating even after clearing transients
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Pille,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427669 Copied In reply to: The cart shows how much is left until free shipping.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Juergen,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427654 Copied In reply to: Layout desktop at full width and mobile view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Ju En,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427631 Copied In reply to: Help! Elementor Architecture Studio Project Page Not Found With The Attached Link
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear antonio C,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427577 Copied In reply to: I Cant change or modify Xstore deault Header or a new one
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ZEXAL,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427571 Copied In reply to: Thumbnail images are overflowing & How can I change color or opacity of swatches
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Alfi,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427552 Copied In reply to: How can I get rid of this in the my account section?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sefat,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427550 Copied In reply to: How to redesign products Grid? where is the settings?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sefat,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #427547 Copied In reply to: Why I can’t add overlay for slider separately in Mobile version only?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sefat,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427546 Copied In reply to: Why I can’t show the same Menu in mobile version? And also In mobile version Menu icons not showing
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marios D.,

    Thank you for reaching out to us. Could you please provide us with the link to the page where the issue occurs, as well as FTP access details?

    Best regards,
    8Theme Team

    #427533 Copied In reply to: Categories filter not updating even after clearing transients
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, we are unable to view your websites as they are restricted. Please find the details in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #427532 Copied In reply to: Can I use other comment plugins on the product category page? Why can’t I use the original template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, TheOne,

    Unfortunately, it is not possible to achieve this functionality using the theme’s built-in features or plugins. This would require a modification, as it involves altering WordPress’s search patterns to automatically replace spaces with hyphens (e.g., from %Api inha% to %Api-inha%) and vice versa. Additionally, the search would need to process two queries instead of one.

    As for achieving results for a query like%apiinhal%, it is unlikely that this can be implemented even through customization, as the search time would become excessively long.

    However, there is an alternative solution that does not require customization. You can include keywords such as “apiinhal,” “Api inha,” and other variations in the description or content of the relevant product. If you do not want these keywords to be visible on the frontend, you can place them within any tag with a hidden class, ensuring they remain invisible to users.

    We hope this information is helpful. Please let us know if you have any further questions.

    Best regards,
    8Theme’s Team

    #427531 Copied In reply to: Display same product in search bar on different keyword search
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Yasir Alam 8Theme,

    At the moment, this functionality is not available. However, you are welcome to submit a request for its addition via our dedicated panel at https://www.8theme.com/roadmap/.

    Alternatively, you can reach out to our customization department through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Best regards,
    The 8Theme Team

    #427530 Copied In reply to: Linked Variation separation from Product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Alyan,

    Unfortunately, we are unable to upload the changes directly to your staging environment due to a connection error. Therefore, we kindly ask you to perform this update manually.

    You will need to replace the following file:
    wp-content\plugins\et-core-plugin\app\models\widgets\swatches-filter.php

    The updated file has been provided in the private content section for your convenience.

    Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #427529 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Juergen,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427524 Copied In reply to: I already have a theme installed and I don’t want to overwrite it with a new one
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Yasir Alam 8Theme,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #427518 Copied In reply to: square shape for the linked variation product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Intermarket Guest Amenities,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427497 Copied In reply to: I cannot get my Instagram feed to show in my Footer using API access token.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Intermarket Guest Amenities,

    As far as we can see, Instagram is displaying correctly. Please find the details in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #427486 Copied In reply to: I cannot get my Instagram feed to show in my Footer using API access token.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, cocofu,

    1.1. You may try using the suggested plugin; however, please note that we cannot guarantee compatibility with all third-party plugins.

    1.2. Could you please clarify what you mean by “use the original template to display colors and sizes on my category page”?

    2. In the second step, under the “Generate Access Tokens” section, when you click on “Add Account,” a login window for Instagram should appear. Please ensure that the corresponding Instagram account is linked to a Facebook account for this process to work.

    3. Kindly provide us with a link to the page on your website where Instagram is integrated. We will review it to determine if it is possible to configure redirection to Instagram.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #427484 Copied In reply to: Can I use other comment plugins on the product category page? Why can’t I use the original template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chris,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #427480 Copied In reply to: Product page gallery image thumbnails overlapping main image on another website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    We kindly request access to the admin panel and FTP in order to implement the necessary changes.

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    #427478 Copied In reply to: product page: in reviews tab > there are two h2 headings
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sorrex,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427464 Copied In reply to: Off Canvas cart is not working on mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chris,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427443 Copied In reply to: Product page gallery image thumbnails overlapping main image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear lawrep,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #427418 Copied In reply to: Website logo is not aligned in the middle in the mobile page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sefat,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #427405 Copied In reply to: How to rename the tab as “Specification” in Products detail page beside descriptions
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Marios D.,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #427399 Copied In reply to: Brand editing does not update in brands filter widget
  • 1 2 3 … 116 117 118 … 258 259 260
    3,481–3,510 of 7,777 posts
Viewing 30 posts - 3,481 through 3,510 (of 7,777 total)
1 2 3 … 116 117 118 … 258 259 260