Forum Replies Created

Viewing 30 posts - 3,451 through 3,480 (of 7,777 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marios D.,

    We can explore the possibility of adding compatibility with the “Car Models Plugin.” However, to proceed with the development, we would require an appropriate environment to work in. Ideally, this would be a staging version of your website, complete with FTP access. Please note that file managers or control panels alone would not be sufficient for this purpose.

    Alternatively, you may send us the plugin files for “Car Models Plugin,” and we will attempt to replicate the issue locally on our end. However, the preferred and most effective option remains working on a staging environment.

    We look forward to your response and are happy to assist further.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dave E,

    Yes, if you create the corresponding file in the child theme at the following path:
    child-theme/framework/theme-init.php

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Stanislav Kuchinskii,

    Please review the private content.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Alyan,

    We kindly request that you provide us with working access to the website and FTP, as we are unable to replicate the issue on our end.

    Thank you for your understanding and assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Annabel,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DonDigital,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    Thank you for providing the access credentials. Unfortunately, they are not working. Please find the details regarding this issue in the attached files.

    Additionally, you can modify the H2 tag for the rating yourself by following these steps:

    1. Create a new file in the child theme at the following path:
    wp-content\themes\xstore-child\framework\features\woocommerce\reviews-advanced.php

    2. Copy the content from the parent theme file located at:
    wp-content\themes\xstore\framework\features\woocommerce\reviews-advanced.php

    3. Paste the content into the newly created file in the child theme.

    After completing these steps, you will be able to modify the output tag for the rating. Further details are provided in the attached files.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    Thank you for reaching out to us. It seems that the issue arises during the filtering of brands. Could you kindly provide us with FTP access to the website where the problem is occurring?

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, cloudtechltd,

    Regarding the migration of brands from BeRocket, unfortunately, there is currently no automated system available to facilitate this process. Regrettably, you will need to manually recreate the brands.

    As for the “filter using BeRocket Brand Plugin,” we kindly recommend reaching out to the appropriate specialized department for further assistance.

    With respect to categories, the theme does not currently offer such functionality. However, you can utilize the default WooCommerce widget, “Product Categories,” and select the “Show hierarchy” option within it.

    Should you have any further questions or require additional support, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, lawrep,

    Thank you for reaching out to us. We kindly ask you to update the theme to the latest version and provide us with FTP access to assist you further.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tavi,

    Thank you for reaching out to us. Below are the responses to your queries:

    1. Could you please clarify what you mean by “gives wrong results”? It would be helpful if you could provide more details or, even better, share some screenshots to illustrate the issue.

    2. Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

    3. Regrettably, no, this is not possible. You can use the “Product Tag Cloud” widget instead. If you specifically require a filter, you may submit a request for this functionality on the following page: https://www.8theme.com/roadmap/

    4 & 5. These types of requests fall under customization. You can find more information about customization services at the following link: https://www.8theme.com/account/#etheme_customization_panel

    6. For single product pages, you can add the “Products Carousel” element and select “Data Source -> Related Products” within it.

    7. This depends on the tool or plugin you are using to create bundle products, as this is not a default WordPress functionality. We recommend reaching out to the plugin provider that enables the creation of bundle products for further assistance.

    If you have any additional questions or need further clarification, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, frogsandbears,

    This is due to WooCommerce releasing the 9.5.1 update. We are currently in the process of developing an update that will ensure compatibility with this version.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear HUSSTLE,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear YooMart,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear gabrielet,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Amrr199,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abdul Moiz,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sam,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear GNC,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ZEXAL,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Yasir Alam 8Theme,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear tareqabodohon,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear tareqabodohon,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Upon reviewing the situation, it appears that the server is responsible for handling the redirect. However, we have noticed something unusual. Specifically, your setup includes an .htaccess file, which is typically used with Apache servers. Yet, the redirect is being managed by Nginx (version 1.25.4).

    As a result, it seems that the directives specified in the .htaccess file are not being applied. This could potentially be due to a migration from one server environment to another.

    We kindly recommend reaching out to your hosting provider to ensure that Nginx is properly configured to handle your requirements.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Pavlo,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for the clarification. Could you please provide us with the FTP access credentials for your website?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please temporarily disable the CDN?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Alyan,

    Unfortunately, we are unable to connect to your FTP. Please find the details in the private content.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, IT-Spectrum,

    Thank you for providing access. We have made some changes. Could you please check if the issue has been resolved?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, tareqabodohon,

    Could you please clarify what you mean by “a product that does not show all products”?

    By default, if there is only one product that matches the search results, the system should automatically redirect you to the single product page.

    Best regards,
    8Theme Team

  • 1 2 3 … 115 116 117 … 258 259 260
    3,451–3,480 of 7,777 posts
Viewing 30 posts - 3,451 through 3,480 (of 7,777 total)