Elementor slows down website server response very bad

This topic has 10 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

  • Avatar: jimie
    jimie
    Participant
    June 13, 2024 at 06:27

    Hello,

    We are having an issue with Elementor plugin, for some reason the website browsing is very bad, we tried disabling plugins one by one and we identified that once we disable Elementor plugin the website browsing is very good.

    Do you have any suggestions? We have tried to enable all features in Elementor for speed but no joy, issue still remains.

    Does the template is requiring Elementor to be installed?

    Looking forward hearing back from you.

    Regards

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 13, 2024 at 07:27

    Hello, @jimie,

    Thank you so much for purchasing our theme and contacting our support center.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://xstore.helpscoutdocs.com/article/39-main-theme-options
    2. https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: jimie
    jimie
    Participant
    June 13, 2024 at 07:50

    Hello,

    Thanks for your reply, the identified cause of slow down is “Elementor” plugin it adds 4-5 seconds to page load time when we have it enabled.

    I’m asking, does XStore theme works without that plugin?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 13, 2024 at 08:30

    Hello, @jimie,

    Thank you for your response.

    1/ The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.

    Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

    2/ Xstore theme required plugin are Elementor and Wp-bakery plugin. Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/36-included-plugins

    3/ We suggest that you please temporarily deactivate all 3rd party plugins on your site except the required plugin and check again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: jimie
    jimie
    Participant
    June 14, 2024 at 08:42

    Hello,

    We’ve been digging more into this and it seems that actually the problem comes from the XStore theme itself, for example we’ve tried another WordPress theme based on Elementor too and the pages loads very fast with Elementor enabled,

    Can you please help us find out what exactly is wrong with the template?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 09:03

    Hello, @jimie,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: jimie
    jimie
    Participant
    June 14, 2024 at 09:15

    Hello,

    Please find the credentials attached in private content.

    Please note that this is a live website.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 09:50

    Hello, @jimie,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: jimie
    jimie
    Participant
    June 14, 2024 at 09:59

    Hello

    We have tested this by disabling all extra plugins that we have and there is no change like improving speed, from what we can see the biggest issues rise on product detail page, could it be that the plugins you offer may require some queries optimizations ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 10:08

    Hello, @jimie,

    We kindly request that you record a video demonstrating the issue you are experiencing. Once recorded, please upload the video to a file-sharing service and share the URL with us here.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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