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Related product does not work with up-sell

This topic has 8 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

michael

Participant

July 13, 2022 at 15:51

Hello there,
i have an issue with the single product page builder.
up-sell and cross-sell area deal load setter relations.

Can you help me?
thanks

#329579 Copied Theme version: 8.2.3 WooCommerce version: 6.7.0

7 Answers

Rose Tyler

Support staff

July 13, 2022 at 15:58

Hello,

Thanks for using our theme.
Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Describe your problem in more detail. Provide URL of product and temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#329580 Copied

michael

Participant

July 13, 2022 at 16:16

thanks,
simple example on single product page https://erbavoglio.it/shop/alimenti/superfoods/polvere-di-maca-nera-bio/

related product shown are not what they should be .. seams random

Please contact administrator
for this information.

#329581 Copied

Rose Tyler

Support staff

July 14, 2022 at 07:12

Hello,

WooCommerce does not have the option to set the related products from Dashboard, it takes them automatically by category or tag. Please read more in the article from my previous message.
You have set Up-Sells and Cross-Sells products – https://prnt.sc/CJRdMpmO9jRn , so go to Single Product Builder > add elements into the content area – https://prnt.sc/2Fz7vVeKt-cn

Regards

#329612 Copied

michael

Participant

July 14, 2022 at 07:18

Thanks Rose,
but here is the issue.. adding ups-sell or cross-sell elements to content area does not load anything 🙁

#329613 Copied

Rose Tyler

Support staff

July 14, 2022 at 08:26

Hello,

Clear cache and check now.

Regards

#329621 Copied

michael

Participant

July 14, 2022 at 08:43

yeee, thanks.
was it my mistake? how you did it?

#329624 Copied

Rose Tyler

Support staff

July 14, 2022 at 14:53

You’re welcome!
You’ve selected a custom display type for products but did not create a correct layout using Grid builder, so I’ve set the Default one.

Regards

#329650 Copied
Tagged: fix issue, related product, solve problem, templates, up-sell, woocommerce, wordpress
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