Hi Rose,

that’s amazing – thanks so much.

One little improvement would be to be able to EITHER Exclude Categories, or INCLUDE categories.

At the moment I think INCLUDE CATEGORIES would be better as of course that way if the store has lots of them, then it is much faster to control the ones that show.

OR – if you could consider an ability from within a Product Category – to be able to exclude it from showing in any spotlight category widget – reason is that we have lots of categories that exist but are not really used for navigating to – it is more just to organise content, and sometimes to create a category that can be picked up using a taxonomy filter

Hi there,

thanks for the reply. The icon for the templates does not show for me so that explains.

Hi there,

we have made sure all cache on server level is off (Cloudflare, Varnish and Redis)

There is an object cache on the site via plugin and also autoptimise which is strange as when turned off the site breaks. Usually that plugin is the other way 🙂

We have a staging site which works fine which is confusing.

No mods made to wp files

Correct -that is because I have added the mentioned CSS

Thanks for the reply – is there no way of making this work?

Did you manage to take a look at the site in the backend to see if you can configure the plugin properly?

Hi there, did you manage to take a look?

Hi Guys,

I really need to try and fix the sticky column issue – any news on a fix for dealing with the Single Product Builder? I dont want to use the pre-set templates as I need more design flexibility – but as you can see from this the site looks terrible….

Site details…. STAGING SITE

Tried the code and the result I get shows it breaks the site. the theme is now becoming unusable folks. My web host have commented that it is one of the slowest they have ever encountered. 🙁

Hi there

okay so after a long time testing, moving to a new host plan VPS with the best speed etc etc – this is what has been fed back from an independent audit.

Hi Mark,

I have reviewed your website and found some things that could improve your website’s performance.

1. Currently most of your pages are not being cached by W3 Total cache because there is an exclusion for pages which set the cookie “woocommerce_recently_viewed”. If you do not use this functionality then it’s recommended to remove the exclusion and this will result in higher cache hit rate which will result in better site speed for your visitors. You can find this setting in “Performance -> Page Cache -> Rejected Cookies”.

8THEME….. IS THIS SOMETHING YOU CAN ADVISE ON – WHETHER OR NOT THIS CAN BE HANDLED BETTER IN THE THEME?

2.Built in Wishlist functionality of XStore – You can find this feature in HGWEB -> Theme Options -> Woocommerce (Shop) -> Built in Wishlist -> Enable Built-In Wishlist. This feature triggers 2 admin-ajax.php requests for each visit of your customers which are slow as the content is always dynamic.

8THEME…… THIS IS AN ONGOING ISSUE AND CLEARLY HOWEVER THIS IS IMPLEMENTED THIS IS CAUSING ISSUES BOTH FOR US AND I GUESS ANYONE USING THE THEME – YOU USED TO USE YITH WISHLIST BUT CHANGED, CAN YOU TELL ME WHY AND MORE IMPORTANTLY HOW THIS CAN BE SOLVED AS THIS GETS WORSE WHEN USING THE COMPARE FEATURE AS THIS ADDS ANOTHER 2 REQUESTS.

3.Elementor – I made few tests and basically just the Elementor plugin (and its extensions/widgets) is slowing down the website by 0.5 seconds for each request. I’ve turned off the whole caching in order to get raw results with and without Elementor plugin. I’ve made a comparison on a random page where with Elementor enabled your website was loaded in 1.7seconds and with Elementor disabled the website loads in just 1.15-1.20 seconds which is a huge difference.

8THEME…… I UNDERSTAND THE ISSUES HERE WITH ELEMENTOR AND I GUESS THIS IS A WIDER ISSUE IN REGARDS TO ELEMENTOR WHICH WE ALL KNOW IS NOT THAT PERFORMANT – IS THERE ANYTHING YOU CAN SUGGEST HERE TO GET THE BEST FROM ELEMENTOR IN CONJUNCTION WITH THE THEME? I NOTICE MANY OF THE CONTENT BLOCKS AND TEMPLATES USING THE OLD SECTIONS AND COLUMNS RATHER THAN FLEXBOX – SO THIS COULD BE IMPROVED IF YOU FOLKS ROLLED OUT REPLACEMENT TEMPLATES IN THE FUTURE USING FLEXBOX

We haven’t changed anything on your production website while doing the troubleshoot. You can try any of these and see if you can sacrifice some of these functionalities in order to achieve better performance of your website.
Let me know if you would like to try any of these recommendations and you need assistance.

THESE TESTS WERE DONE ON A AN EXACT CLONE OF THE SITE – SO ALL STEPS TO IMPROVE WERE CARRIED OUT – SO WE ARE FOR SURE FINDING THAT XSTORE IS A BIG PART OF OUR PROBLEM – AN AN ECOM STORE DOING £5M SALES AND GROWING WE ARE AT A CRITICAL POINT OF HAVING TO MOVE AWAY FROM XSTORE IF PERFORMANCE CANNOT BE IMPROVED.

Currently you are not hitting the limits of allocated resources so even if we upgrade your account further that will not speed up the website.

Let me know if you have any follow-up questions.

Warm regards
Aleksandar T.
System Administrator
WPX Support

Thanks for the reply – I will look into your question.

The reason I used the Single Product Builder is because it allows me to style it nicely. the existing ones do not give me the same flexibility.

Hi there

thanks for the reply – and I do understand the point about 3rd party items – but the one you supply by Rightpress has not been updated for a long time. So as their customer I would have hoped you guys would point out the issue as you have shipped so many copies with Xstore.

If I contact them all I get is I dont have support licence. If you ship with the theme do you not ensure if bugs are reported they are then fed back to the Author?

Hi there – okay so to explain….

1. First product shows sticky column breaks when there is any ajax event on the page (on right column) so it forgets its sticky and starts to move with the right hand content, especially when its about half way down the page scroll. The column should stick until it reaches the Add to cart button/lower meta details.

2. Second example does not have the same issue – but notice when it gets to bottom it is not releasing the left hand column to scroll with the contents. Instead the lower section overlaps as it scrolls and kinda looks like a Z Index issue in a way.

I need to keep the Single Proudct Page Builder Template – so switching back to standard is not an option. Also the lower Description content – notice it is full width – I need to make this section inherit the page width – or allow control of margin/padding. At the moment this does not look good.