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Ajax Pagination on Product Archive – Not working when moving to next page

This topic has 14 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

WebsiteDude

Participant

June 7, 2023 at 12:54

Got an issue with the site – If I use Jet Smart Filters – I can populate a product grid but when I try to move to a next page – I get the error shown

I have tried all settings for Ajax – I do not use the inifnite scroll plugin you bundle.

Please, contact administrator
for this information.

#358836 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

13 Answers

Rose Tyler

Support staff

June 7, 2023 at 13:44

Hello, WebsiteDude,

Thank you for contacting us and for using XStore.

Does it work fine when the mentioned 3rd-party plugin is disabled? Have you tried to contact the support it the plugin? Please do this.

At the same time, please provide temporary wp-admin and FTP access, in the Private Content area, so we can take a closer look.

Kind Regards,
8theme team

#358847 Copied

WebsiteDude

Participant

June 7, 2023 at 15:16

Hi there – no – it does not work without the plugin – so I thought I would try the plugin you bundle and follow the guide but still no success.

Credentials are attached

Please contact administrator
for this information.

#358858 Copied

WebsiteDude

Participant

June 8, 2023 at 00:27

Did you manage to take a look at the site in the backend to see if you can configure the plugin properly?

#358892 Copied

Rose Tyler

Support staff

June 8, 2023 at 07:48

Hello, WebsiteDude,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result.

If this doesn’t help, please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358909 Copied

WebsiteDude

Participant

June 8, 2023 at 10:31

Hi Rose,

we did all of that – had to try out of hours as this is a live site so I can’t really do that again now. Happy to provide ftp access if there is something you can check? You’ll see the issue if you watch the video link I sent.

Please contact administrator
for this information.

#358929 Copied

Rose Tyler

Support staff

June 8, 2023 at 10:37

Hello, WebsiteDude,

Thank you for the response.

If your site is live, create a staging site (full copy) and provide us with access.
Because disabling of 3rd party plugins and other tests should be done before a solution will be found. Let us know if we can do tests and fixed on this live site.

Kind Regards,
8theme team

#358931 Copied

Rose Tyler

Support staff

June 8, 2023 at 11:59

Hello, WebsiteDude,

The cause of this issue is the additional JetSmartFilters plugin, which replaces the default WooCommerce pagination with its own, which has this bug.

The pagination before filtering through JetSmartFilters can be seen here: https://prnt.sc/CwyLRuozYyi6

The pagination after filtering through JetSmartFilters can be seen here: https://prnt.sc/TWpKRgisD7dG

This issue is also present with the default WooCommerce theme.

For further details, please see the attached video from the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358937 Copied

WebsiteDude

Participant

June 8, 2023 at 13:46

Thanks for the reply – is there no way of making this work?

#358951 Copied

Rose Tyler

Support staff

June 8, 2023 at 13:55

Hello, WebsiteDude,

As was mentioned, this issue persists with the default WooCommerce theme, it means that the situation is independent of our theme. We are able to help with questions that are strictly related to our theme only.
You need to contact support of the plugin.

Kind Regards,
8theme team

#358955 Copied

WebsiteDude

Participant

June 15, 2023 at 03:54

Hi there – I found this article here – but when followed and adding the code
and watching this video – it did not fully hide the pagination from the theme/elementor pagination. It would for the first load but then when advancing to the next page, it would show both the paginations again (Smart Filters and the Elementor One)

https://crocoblock.com/troubleshooting/articles/how-to-fix-pagination-elementor-pro-archive-products/

This was the code added and this did not hide the pagination

.woocommerce-pagination {
display: none;
}

So after a lot of pain, I found that adding this, did hide it but it seems a little over the top

.woocommerce-pagination, .etheme-pagination, .dokan-pagination-container {
display: -webkit-box;
display: -ms-flexbox;
display: none !important;
-webkit-box-align: center;
-ms-flex-align: center;
align-items: center;
-webkit-box-pack: center;
-ms-flex-pack: center;
justify-content: center;
overflow: hidden;
position: relative;
padding: 24px 0;
margin-bottom: 20px;
border-top: 1px solid var(–et_border-color);
width: 100%;
}

Can you suggest a better way?

#359427 Copied

Rose Tyler

Support staff

June 15, 2023 at 08:12

Hello, WebsiteDude,

Currently, we are only seeing pagination from the JetSmartFilters plugin both when the page is first loaded and when navigating between pages. Please send us a video of the error.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359445 Copied

WebsiteDude

Participant

June 15, 2023 at 10:07

Correct -that is because I have added the mentioned CSS

#359457 Copied

Rose Tyler

Support staff

June 15, 2023 at 10:34

Hello, WebsiteDude,

Sorry, but your answer is a bit unclear to me, unfortunately.

Do you need any further assistance from our side? If so, please provide a video of the problem, and URL of page where the problem will be visible (without custom code that hides the problem).
Describe the desired result in more detail one more time.
After that, I will be able to ask someone from our dev to check the situation on your site more deeply.

JetSmartFilters – is 3rd party plugin, please note that we provide support for XStore theme, not for 3rd-party plugins. If the problem comes from that plugin, and persists independently of the theme activated on site, you need to contact support of the plugin.
We hope this information is helpful.

Kind Regards,
8theme team

#359459 Copied
Tagged: ajax pagination, fix not working, next page, product archive, woocommerce, wordpress
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