Tony Rodriguez

Hello, @uttam pradhan,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure everything is functioning as expected.

For your reference, we have included images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @neethu,

Thank you so much for purchasing our theme and contacting our support center.

Unfortunately, we are unable to review your localhost website or the uploaded image at this time. To assist you more effectively, we kindly request that you provide images with clear markings or annotations indicating your specific requirements or desired outcome. This will help us better understand your needs and provide the necessary support.

Additionally, please note that you can edit the header of your website using the XStore Header Builder via Elementor. For detailed guidance, we encourage you to refer to our theme documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

To remove the unnecessary fields on the checkout page, we kindly request you to review and implement the custom code.

To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );

// Our hooked in function - $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
    unset( $fields['billing']['billing_city'] );
    unset( $fields['billing']['billing_state'] );

    return $fields;
}

You can remove more fields from this list:

billing_first_name
billing_last_name
billing_company
billing_address_1
billing_address_2
billing_city
billing_postcode
billing_country
billing_state
billing_email
billing_phone

We trust this will assist you in achieving the desired outcome. Should you have any further questions or require additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ProdbyDaan,

Thank you for contacting us and for using XStore.

To address your concern, please follow the steps below:
1. Navigate to **Dashboard** > **Appearance** > **Menus** > **Main Menu**.
2. Select **Edit Menu**.
3. Go to **8Theme Shop Page Options** > **Menu Options**.

Here, you will have the option to change or remove the icon. For your reference, please see the following screenshots:
https://ibb.co/GWVzsC7
https://prnt.sc/4ktsmSonk6PP

We hope this helps. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to review your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we have made adjustments to the homepage using Elementor. Specifically, we navigated to **Edit Section** and updated the **Content Width** setting to “Full Width.” The changes have been saved and applied.

For your reference, we have provided an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Rohan Kuril,

Thank you so much for purchasing our theme and contacting our support center.

We are reaching out to provide you with detailed instructions on how to activate user registration on your website.

Please follow the steps outlined below:

1. Navigate to your website’s dashboard.
2. Select ‘WooCommerce’ and then ‘Settings’.
3. Go to ‘Account & Privacy’.
4. Under ‘Account Creation’, select the “Enable” option next to ‘Allow customers to create an account on the “My account” page’.
5. Click “Save changes” to apply the settings.

Additionally, we recommend reviewing our theme documentation for further guidance, which can be found at: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Incanda,

Thank you for reaching out to us and for choosing the XStore theme for your project. We appreciate your business and are here to assist you with any issues you may encounter.

Licenses for plugins are not required, please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Ram Yadav,

Thank you for reaching out to us with your concern.

We are pleased to inform you that your issue has been successfully resolved. Kindly revisit your website after clearing your browser cache to ensure the changes take effect.

As part of the resolution, we have disabled the “XStore Sticky Header” option within the Header Builder using Elementor.

For your reference, we have provided an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @alihan,

Thank you so much for purchasing our theme and contacting our support center.

For your convenience, you can access our theme documentation at the following link:https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

To address your concern, please deactivate the “Fake Sale Popup” feature under the Sale Booster settings.

We trust this information will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mehboob,

Thank you so much for purchasing our theme and contacting our support center.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @parshva,

Thank you for contacting us and for using XStore.

To solve “There has been a critical error on this website” – please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Abhijeet Kumar,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

Furthermore, we recommend utilizing the XStudio feature of the XStore WordPress theme, which allows you to import specific sections from various demos. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Fantasy,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing the cache on your mobile browser to ensure the changes are reflected properly.

To address the issue, we have added custom CSS code under:
**XStore > Theme Options > Theme Custom CSS > Global CSS**

For your reference, we have provided images in the private content area. Please review them at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Fantasy,

Thank you for contacting us and for using XStore.

After thoroughly reviewing your website, we did not identify any issues. The “Recently Viewed Products” feature appears to be functioning correctly. We kindly recommend clearing your browser cache and checking the functionality again.

To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team