Tony Rodriguez

Hello, @Rohan Kuril,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you need to change the background image of the shop page, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Hello, @Nicolo,

Thank you for your response.

Please provide us with FTP access in private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Hassam,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

If you wish to make further modifications to the header, you can do so by navigating to **XStore > Theme Options > Header Builder**. Adjust the settings as per your requirements and publish the changes.

For your convenience, we have included reference images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Kalpesh Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please read this article: https://www.apachefriends.org/faq_windows.html

After that, Please clear your browser cache and check again.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @narmutoys,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues. The mobile categories are displaying correctly in two columns as expected.

To assist you further, we have recorded a video for your reference. Kindly find the video link provided in the private content area.

We kindly request you to check your website on a real mobile device after clearing the mobile browser cache to ensure everything is functioning as intended.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Rakesh,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @Rakesh,

Thank you for reaching out to us with your concern.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/prioritizing-specific-products-on-the-shop-page/

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best regards,
8Theme Team

Hello, @jimmy-17,

Thank you for your response.

To address the issue you are experiencing, we kindly recommend rolling back the Dokan plugin to version 3.13.1. Once reverted, please check to ensure that everything is functioning as expected.

Can you please check the “Add Products” page again?

We trust this solution will be helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/2/3/ We are pleased to inform you that all remaining changes to your website have been successfully completed. Kindly clear your browser cache and review the updates at your convenience.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Products Per Page**. From there, please set the desired number of products to be displayed per page before pagination appears, and ensure to publish the changes.

For your reference, please see the image provided here: https://pasteboard.co/gZltWc4CKc1k.png

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for reaching out to us with your concern.

To address the issue you are experiencing, please follow these steps:

1. Navigate to the Dashboard.
2. Select ‘Widgets’.
3. Go to the ‘Shop Sidebar’ area.
4. Edit the specific widgets.
5. Add a translated title as required.

For your reference, an image has been provided in the private content area.

We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Harish,

Thank you for your response.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.6) and the XStore Core plugin (5.4.6). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

1/ 2/ 4/ We are pleased to inform you that all remaining changes to your website have been successfully completed. Kindly clear your browser cache and review the updates at your convenience.

3. Please let me know how to decrease the height of the breadcrumb background ( it should be half of the current)

Please navigate to XStore > Theme Options > Breadcrumbs > Set the padding for the breadcrumb area as per your requirement and publish it. https://pasteboard.co/JjBL1ozIiYjR.png

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Amit R,

Thank you for your response.

We would like to inform you that the Airlift plugin is a third-party plugin. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins.

If your goal is to enhance your website’s speed, we kindly recommend reviewing the following article, which provides valuable guidance on optimizing website performance: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Amit R,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, we noticed that the header top bar is currently missing. You can easily edit the header using Elementor by navigating to **XStore Builders > Header Builder via Elementor**. From there, you can make the necessary adjustments to meet your requirements and update the header accordingly. https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For your reference, we have provided an image in the private content area to assist you further.

Should you have any questions or need additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team