Tony Rodriguez

Hello, @Misuzu,

We would like to bring to your attention the selector for the shopping cart popup:
.etheme-elementor-off-canvas__main

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Misuzu,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

For your reference, we have included relevant images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

Could you kindly provide a detailed description of your request, including the specific issue or your desired outcome? This will help us better understand your needs and assist you more effectively.

Additionally, if you have a website backup, you may consider restoring it. For this, we recommend contacting your hosting service provider and requesting them to initiate the backup restoration process.

Should you have any further questions or require additional assistance, please do not hesitate to get back to us.

Best regards,
The 8Theme Team

Hello, @nat5434,

Thank you for contacting us and for using XStore.

If you’d prefer to remove or hide the button, you can do so by adding custom CSS in XStore > Theme Options > Theme Custom CSS > Global CSS.

.reset_variations {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore Builders > Header Builder via Elementor**. From there, you can either create a new header or edit an existing one using Elementor. Once inside, please follow these steps:

1. Go to the **Advanced** tab.
2. Select **Edit XStore Sticky Header**.
3. Enable the sticky header option and set the condition to “Entire Site.”
4. Save the settings to apply the changes.

For your convenience, we have provided reference images in the private content area. Additionally, you can consult our theme documentation for further guidance by clicking here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

Thank you for reaching out! We’re happy to guide you on how to attach a user guide manual and downloadable firmware to your website. Here’s how you can achieve this:

1. Adding User Guides and Firmware to Products

You can attach downloadable files like manuals or firmware directly to your product pages. Here’s how:

1/ Edit the Product: Go to your WordPress Dashboard > Products > Edit the desired product.

2/ Enable Downloads: Scroll to the “Product Data” section and check the “Downloadable” box under the “General” tab.

Add Files:
In the “Downloadable Files” section, click “Add File.”
Provide a name for the file (e.g., “User Guide” or “Firmware”).
Upload the file or paste the URL if hosted externally.

Save Changes: Click “Update” to save the product.

3. Customer Access
Customers will see the download links on the product page after purchase or directly if the product is free. You can also include links in the product description or send them via email.

4. Best Practices for File Hosting
Use reliable file hosting (e.g., your WordPress Media Library, Google Drive, or Dropbox).

Please read the documentation of the Woocommerce here: https://woocommerce.com/document/managing-products/virtual-downloadable/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Tarique,

Thank you for your response.

We kindly request that you create a new topic for each issue on our support forum. This will help us ensure a smoother process, avoid any confusion, and provide you with a prompt and efficient response.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @Creatica,

Thank you for sharing the video that highlights the issue you are experiencing.

To address this matter, we kindly request you to follow the steps below:
1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Filters**.
2. Locate the option titled **Scroll to Top after Ajax filter action** and switch it to **OFF**.
3. Save your changes by clicking **Publish**.

Once completed, please clear your browser cache and check if the issue has been resolved.

For your convenience, we have provided an image in the private content area as a reference.

We hope this solution resolves the problem. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @sefat,

Thank you for contacting us and for using XStore.

To keep the “Add to Cart” button fixed while scrolling down, We kindly request you to navigate to **XStore Builders > Single Product Builder via Elementor**, then proceed to **Edit the Single Product Template**. From there, please add the **Sticky Cart Widget** and update the changes accordingly.

For your reference, please review the attached image provided in the private content area.

Additionally, we encourage you to consult our theme documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jae,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore Builders > Single Product Builder** via Elementor. From there, please proceed to edit the single product template. Once inside, locate and delete the **Testimonial widget**, and then update the changes accordingly.

For your reference, please review the attached image provided in the private content area.

Additionally, we encourage you to consult our theme documentation, which can be accessed https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Crispy123,

Thank you for your response.

Allow me to provide further clarification. The archive pages in question refer to the Shop page and all category pages.

To create and customize the layout for an individual category page, please follow these steps:

1. Navigate to **XStore Builders > Product Archive Builder > Add New Layout**.
2. Edit the layout using Elementor according to your requirements.
3. Set the condition to **Product Categories**, select the specific category you wish to customize, and save the settings.

Please note that this layout will only apply to the specific category you select and not to all archive pages.

For your reference, we have included an image in the private content area. Additionally, for more detailed guidance, we kindly recommend reviewing our theme documentation, which can be accessed via the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

By default, WooCommerce does not support automatically rotating scheduled offers for a set of products on a weekly basis. However, this functionality can be achieved with the following options:

You can use any third-party plugin for it, which better meets your requirements but at your own risk.

OR

Custom Code Customization
If you need specific products to rotate on a weekly schedule (e.g., from a predefined list or category), additional custom code would be required.

However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @nachodiaz,

Thank you for reaching out to us and for providing detailed information about the issue you’re experiencing. We truly appreciate the video attachment, as it helps us better understand the situation.

Regarding the slider section, Kindly edit the page with the elementor plugin > edit XStore Slider widget > edit Carousel > Auto Height option > turn OFF and Update it.

Please see the image for reference in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for contacting us and for using XStore.

Please read this article – https://woocommerce.com/document/email-faq/

Check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @Boddicker,

Thank you for your response.

1. To modify the button colors, please insert the following custom CSS code in the designated section: Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.

.mini-cart-buttons a {
    color: #fff !important;
    background-color: #63d913 !important;
    border-color: #000000 !important;
}

.btn-checkout, .mini-cart-buttons .btn-checkout {
    color: #ffffff  !important;
    background-color: #31aab1 !important;
}

You can change color code in CSS code as per your requirement.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team