Tony Rodriguez

Hello, @Ankit Khandelwal,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache.

Please note that on both mobile and laptop devices, the footer is now displayed in a two-column layout. We recommend clearing your mobile browser cache as well and verifying the changes.

For your reference, we have provided an image in the private content area.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @enagnon,

Thank you so much for purchasing our theme and contacting our support center.

1/ You can remove tabs by using the **XStore Builder**. Simply go to **Single Product Builder with Elementor**, add/remove the desired product tabs, and update the settings.

2/ On this page: https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/ the “Vendor & questions/answers” tabs are coming from the multivendor plugin. If you are not using any multivendor plugin on your site these tabs will not appear on the site. The multivendor plugin is used for the vendor site if your site is just a store then do not use the multivendor plugins.

We trust this information will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Misuzu,

Thank you for contacting us and for using XStore.

We kindly request additional clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide a detailed description of your request, including the specific changes or goals you would like to achieve?

If possible, we would appreciate it if you could share screenshots with annotations indicating the text hover color you wish to modify. Additionally, please provide the URL of the relevant page along with your site’s WordPress admin access in the private content area. This will allow us to review your settings more thoroughly and assist you effectively.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to confirm the resolution. For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Armia,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently unable to access your website’s backend as the wp-admin credentials you provided appear to be invalid. Kindly provide valid wp-admin access in the private content area so that we can thoroughly review your settings and assist you effectively.

If you are utilizing the header builder via Elementor, please follow these steps:
1. Navigate to **XStore Builders**.
2. Select **Edit Header via Elementor**.
3. Edit the **Mobile Menu**.
4. Go to the **Style** section and adjust the font size according to your preference.
5. Save and update the changes.

For further guidance, we encourage you to review our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should the issue persist, we kindly request that you create a new topic on our support forum. This will help us address your concerns promptly and ensure a seamless support experience.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have updated the logo using the image you provided. Should you wish to make any further changes to the logo, you can do so by navigating to:

**XStore > Theme Options > Header Builder > Logo**

We hope this information is helpful. If you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @martijntje,

Thank you for contacting us and for using XStore.

1/ We would like to inform you that we are currently unable to access the backend of your website, as the WP-Admin credentials you provided appear to be invalid. To assist you effectively, we kindly request that you provide valid WP-Admin access details in the private content area at your earliest convenience.

2/ We kindly request you to ensure that your website is using the latest version of the XStore theme and the XStore Core plugin.
https://xstore.8theme.com/update-history/

Additionally, we recommend temporarily disabling all third-party plugins (including caching plugins and CDN services) that are not included with XStore. You can find the list of bundled plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins] https://xstore.helpscoutdocs.com/article/36-included-plugins

After disabling these plugins, please clear your browser cache and check your website again. It is possible that one of the additional plugins may be contributing to the issue you are experiencing.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Best regards,
The 8Theme Team

Hello, @mahmut,

Thank you for your response.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @stemalo,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the specific container with the content you would like to display exclusively on the homepage? Additionally, please share your website’s WordPress admin access details in the private content area so that we can thoroughly review your settings and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @novagyan,

Thank you for providing us with access to the wp-admin panel.

1/ We have thoroughly reviewed your website and did not identify any issues. Please note that there is no search bar present on the Cart and Checkout pages.

For your reference, we have included an image in the private content area.

2/ We would like to inform you that we have edited the page using Elementor. Specifically, we utilized the “Edit” button to add a button link, and we have verified that it is functioning correctly on both desktop and mobile devices.

If you are still experiencing any issues, we kindly recommend clearing your browser cache and checking again.

We hope this resolves the matter for you. Should you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mahmut,

Thank you for your response.

1. We understand that the issue persists on your currently registered website, http://www.fau-butik.pl, and that you would like to modify the text “BUY NOW.” To assist you further, we kindly request that you provide your website’s WordPress admin access in the private content area. This will allow us to review your settings and help implement the requested text change.

2. Thank you for your interest in our product! If you are planning to purchase a new license for szafa39, Feel free to buy it.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Denurade,

Thank you for your response.

We are pleased to inform you that the demo content has been successfully imported onto your website. Additionally, we have installed the plugin using the XStore Plugin Installer and did not encounter any issues during the process.

For your reference, we have recorded a video to guide you through the steps. You can find the video link in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Trektor,

Thank you for providing us with access to your WordPress admin panel.

After thoroughly reviewing your website, we have identified that the issue is being caused by custom code modifications within your child theme.

To further investigate, we temporarily activated the XStore Parent theme on your website. During this process, we observed that the issue was resolved, and the XStore Swatches filter appeared and functioned correctly. For your reference, we have included an image in the private content area.

To address this matter, we kindly recommend reaching out to your website developer and requesting a review of the custom code within your child theme. They should be able to identify and resolve the issue.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Denurade,

Thank you for providing the wp-admin access.

We have successfully activated the theme using the purchase code you provided. You can now proceed to import the demo content on your website. For detailed instructions on how to import the demo, please refer to the following link:
https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Additionally, please find a reference image in the private content area for your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abhinandan,

Thank you for contacting us and for using XStore.

About the header of the Cart/Checkout page, you can change logo or use the default header via XStore > Theme Options > Woocommerce > Cart/Checkout layout.

For your reference, please find an image in the private content area.

Once this is done, you can proceed to customize the Header as per your requirements:

1. Go to **XStore Builders > Header Builder with Elementor**.
2. Edit the Header according to your preferences and update it.

For further guidance, you may refer to the following documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any questions or need additional assistance, please feel free to reach out.

Best regards,
The 8Theme Team