Tony Rodriguez

Hello, @enagnon,

Thank you for reaching out to us with your concern.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

3/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

4/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Farhad,

Thank you for your response.

Upon reviewing your website, we noticed that you are utilizing WooCommerce brand taxonomies. Specifically, we observed that the wc_feature_woocommerce_brands_enabled option in your database has been set to “yes.”

This indicates that the WooCommerce brand taxonomies feature has been successfully enabled on your site.

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Tm,

Thank you for your response.

If you wish to add image icons to the menu, please navigate to Dashboard > Appearance > Menus > select menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @Daniel,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly revisit your site after clearing your browser cache to ensure the changes take effect.

For your reference, we have provided images in the private content area. Please review them at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Kingsley,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ The My-Account page functionality comes from the WooCommerce plugin.

2/ We are reaching out to provide you with detailed instructions on how to activate user registration on your website.

Please follow the steps outlined below:

1. Navigate to your website’s dashboard.
2. Select ‘WooCommerce’ and then ‘Settings’.
3. Go to ‘Account & Privacy’.
4. Under ‘Account Creation’, select the “Enable” option next to ‘Allow customers to create an account on the “My account” page’.
5. Click “Save changes” to apply the settings.

For your reference, you can view the settings in the image provided here: https://paste.pics/edit/R8SS6

Additionally, we recommend reviewing our theme documentation for further guidance, which can be found at: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

2/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
The 8Theme Team

Hello, @henrik,

Thank you for providing us with access to your WordPress admin panel.

We have thoroughly reviewed your website and did not identify any issues. Both the XStore theme and the XStore Core plugin are activated and functioning correctly on your site.

We kindly recommend clearing your browser cache and checking the website again.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @henrik,

Thank you for reaching out to us with your concern.

We would like to inform you that we are currently unable to access the backend of your website, as the provided wp-admin credentials appear to be invalid. To assist you effectively, we kindly request that you provide valid wp-admin access, along with FTP access, in the private content area.

Once we receive the updated credentials, we will promptly review the issue and provide the necessary support.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @alex,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ If the issue persists, Could you please provide temporary wp-admin access? We need to check your settings. Please let us know which demo you want to import.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @JiPanditJI,

Thank you for your response.

If you would like to create brand displays similar to the screenshot you provided, please follow these steps:

1. Edit the page using the Elementor plugin.
2. Add the “Brand Carousel” widget to the page. https://paste.pics/SPCJT
3. Configure the settings according to your preferences, and then update the page.

To add or delete brands, navigate to your WordPress dashboard and go to **Products > Brands**.

For your convenience, we have included reference images in the private content area to guide you through the process.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

We have implemented the same section on your website’s homepage as shown in the image you provided. Kindly clear your browser cache and check the updates on your end.

You are welcome to edit and modify the section as per your requirements and update it accordingly. For your reference, we have included images in the private content area.

Additionally, you may find the official Elementor article helpful. Please refer to it here: https://elementor.com/help/how-to-set-absolute-position-for-an-element/

We hope this information is helpful. Should you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Ankit Khandelwal,

Thank you for your response.

If you would like to add a divider in the column, Navigate to XStore builders > Footer builder via elementor and we kindly recommend using the Divider widget according to your specific requirements and updating it accordingly.

For your convenience, please refer to the following video tutorial for guidance: https://www.youtube.com/watch?v=5YOH69ATB9Q

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, WaawStore,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inform you that we are currently unable to access your website’s backend as the provided WP-Admin credentials appear to be invalid. To assist you further and thoroughly review your settings, we kindly request that you provide valid WP-Admin access in the private content area.

2/ Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

3/ After that enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, shik,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Crispy123,

Thank you for reaching out to us.

To hide out-of-stock products on archive pages (such as shop or category pages), please follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Go to **WooCommerce > Settings > Products > Inventory**.
3. Locate the option **Out of stock visibility** and select the checkbox for **Hide out of stock items from the catalog**.
4. Save the settings.

For your convenience, you can refer to the following image for guidance: https://paste.pics/SPB1Y

We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, stemalo,

Thank you for your kind words! We’re happy to help. 😊

We’ve uploaded the video to a new sharing platform. Please check the link and download it at your earliest convenience. Let us know if you face any issues or need further assistance.

Best regards,
The 8Theme Team