Non-sale items displaying when using the products widget with a sale query

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Andrew Mitchell

  • Avatar: Website Café
    Website Café
    Participant
    January 20, 2025 at 19:31

    Hi

    I created a page that should only display items on sale, using the products elementor widget on this page: https://mccater.co.za/on-sale/ (screenshot of backend attached). However items that are not on sale are also displaying (2nd screenshot), despite these products not having a sales price (example not on sale product backend screenshot attached – https://mccater.co.za/product/lucaris-shanghai-soul-beaujolais-515ml-each/).

    All caches have been cleared and all plugins are updated.

    Please advise?

    Thanks

    Richard

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    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 21, 2025 at 06:33

    Hello, @Website Café,

    Thank you for contacting us and for using XStore.

    We have noticed that you are currently utilizing the Product widget. We would like to inform you that this particular widget has been deprecated.

    To ensure optimal functionality and compatibility, we kindly recommend that you transition to using one of the following alternatives: the Products Grid, Products List, or Products Carousel widgets.

    We trust that this change will address any issues you may be experiencing. Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Thank you for your attention to this matter.

    Warm regards,
    The 8Theme Team

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    Avatar: Website Café
    Website Café
    Participant
    January 21, 2025 at 07:49

    Thanks Tony,

    I have tried the widgets suggested, however get the same result of non-sale items showing, except for the carousel which shows no products. See screenshots attached.

    Thanks
    Richard

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    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 21, 2025 at 08:05

    Hello, @Website Café,

    Thank you for your repsonse.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Website Café
    Website Café
    Participant
    January 25, 2025 at 07:07

    Thanks Tony

    Disabling plugins did not solve the issue, so we changed our approach to use tags as the base rather than on sale items to populate the products.

    We can close the topic.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 25, 2025 at 07:07

    Dear Website Café,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Non-sale items displaying when using the products widget with a sale query’' has been successfully resolved, and the topic is now closed for further responses

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